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February 2024 by Francine Kawahakui
Associates very helpful and friendly
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January 2024 by Darlene Silva
Pearlridge Zales customer service are way better than the service received recently at Ka Makana Alii. They had only two female rep, one was on the phone and the other was going through some files who was very unpleasant.
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June 2023 by Ayla Smith
Saw what you will about the jewelry quality, but the staff at this location are wonderful. They're always nice. I bring my jewelry to get cleaned & inspected & they never try to upsell me or get me to trade it in - which I love! Other locations were always hounding me about it & finding issues with my wedding ring that was purchased from a location on the mainland. That store would always find issues & my ring spent more time being fixed than on my finger, yet it only happened at that particular store & none of the others I went to. At the time, it was the only store I could get to. I got so frustrated that I stopped wearing that ring so it couldn't get damaged. Imagine me having to tell my husband that I wouldn't be wearing the gorgeous ring he bought & saved for! Now I go to this location & I've never been happier! The ladies here are just grand!!! And I can wear that ring again!
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April 2023 by Jedi M.
I ordered a ring that was from a third party vendor- apparently the gold ring setting was hollow and impossible to resize- I took it to Zales Pearlridge and within an hour they helped me find the right solid gold setting and off my ring went to create a new solid gold ring for my huge jade stone- Zales vendor assured me that the new ring would be solid and beautiful-I could not be more happyThank you Zales
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May 2022 by Lehua Alapai (Hua)
Got a bracelet for valentines, and needed to have it repaired. Thank GOD we got the lifetime warranty. It covered the service and replaced the bracelet. Hoping it doesn't break again cause I was told that was the last one out there.! The lady who work there were helpful and diligent in reordering and reconnecting with me for pick up. Plus we scored a great deal when it was purchased.
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May 2022 by Joshua Hernandez
Love this diamond store always a great experience going in to.
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February 2022 by JG808
Brought my fiances ring for resizing. Really disappointed with the turn around times. Took atleast 3 weeks to get back. They need a jewler on island instead of having jewlery to be shipped out. What was more frustrating is that it wasn't polished good in some areas. You can feel rough spots on the band.
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June 2021 by Al M.
Written by wife: In an unfortunate turn of events, my husband & I lost our wedding rings...ugh. And I have to say we purchased from this location mainly because of customer service. Obviously we've been looking ever since we lost our rings but after visiting several jewelry shops and getting a "wasting their time" attitude from other places, I was getting frustrated. Plus if I'm going to drop thousands of dollars, I kinda wanna feel a little special. I know Zales has high quality and thus their prices are a bit more. So we went back to Zales, our representative was SOOOOO welcoming from the moment we walked in, I don't remember her name but my receipt says associate#103408. We say his ring online, and it had a sale price. Sage showed us the ring & gave us the web price & there was a sale that weekend so it was cheaper....for me, I explained our budget, what style I like, and she directed us to several selections. I told her I wanted real diamonds, so she showed us certain designs that get the most bang for our buck! It was down to 3 choices for me, and just a straight forward background - I'm CHEAP. Like. It physically pains me to spend money on something that doesn't benefit the WHOLE - so I had probably an hour long internal meltdown. And she didn't even rush me!!! We talked about other things, where we live, she's going on vacations, Where we're going on vacay...I mean she was so great making me feel comfortable. My husband was the one losing patience so I told him go to Starbucks (tyj the line there was long) while I tried them all on again and again and again. Finally I decided on my ring. It needed to be resized bc , well I'm fat. So we got to pick up two weeks later, which was 1 day prior to Mother's Day so that was sweet! I'm planning on returning for a watch I saw for him. Shh... Father's Day is tomorrow.
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June 2021 by Roxely Moreno
I went in 2 times to get my rings clean, both times they ignored me. They were “busy” helping locals. They didn’t knowledge me even though they made eye contact with me. I was waiting for awhile and when a different couple came in to the store that were Hawaiian they were so fast to help them. So if you’re military don’t be surprise if they don’t want to help you and make you feel unwelcome.
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May 2021 by Christy Jones
Great service, great deals and found exactly what I was looking for.
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May 2021 by Mitchel Reyes
Jovi went above and beyond for me! I would highly recommend seeing her if you are in the market for jewelry. Someone that can make you feel good about spending thousands of dollars is doing something right.
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February 2021 by D D.
Bait and switch! They do not honor their publicized prices or don't guarantee what you see in images is even close to what you get. They took my order, didn't even tell me it was canceled. and then sent me the following text messages confirming they don't honor their prices. Very untrustworthy , not honest, and horrible customer "service". Zero stars . Do not buy from here. Take your business elsewhere. There is also no reason why there site doesn't interface with their actual inventory. Very disgusted. Worst customer service ever on items they advertise and do not sale.
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January 2021 by Luke Ching
Very pleasant sales girl named Michelle. Awesome service and very helpful to us. Thanks again Michelle for helping us with the opals.
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January 2021 by William Giambrone
VERY NICE VERY INFORMATIVE, LONG TIME CUSTOMER OF ZALES.
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January 2021 by Ben Ahakuelo
Nice staff. No pressure
