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December 2023 by Sai Alda
Service is slow, especially with the bankers. The manager is very helpful and attentive, can't really say the same about the other bankers. Teller service is normally reasonable. Thank goodness for their management staff.
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December 2023 by Jahsiah - Sai Aldana
Service is slow, especially with the bankers. The manager is very helpful and attentive, can't really say the same about the other bankers. Teller service is normally reasonable. Thank goodness for their management staff.
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September 2022 by ljames tafaoa
Very convenient. Great hours and very friendly bank staff.
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March 2022 by Lei G.
March 14,2022 9am--I do not work at a bank BUT don't you think the employees here would Know-how to read the amount on a personal checks or how to read numbers ?!?! Needed to deposit xxxxxx and Jonalyn process the check xxxx less than what's written on the check and gives me a receipt with the wrong amount on it!!!!! It really worries me if she has done this before and what happens to the extra money that wasn't deposited? What would happen if I didn't catch it ? We work hard for every cent and to have this happen is bothersome. And to add insult to injury she denied it and made me feel like I AM THE INCOMPETENT ONE !! So, I told her to check again !! And SURE ENOUGH I WAS TELLING THE TRUTH !!!She screwed up on a simple transaction !! IT makes me question her ability working with $$$... it's really scary !! Thank GOODNESS we don't bank here..........::/
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February 2022 by Ellen D.
The most unorganized bank iv ever been in... no signs anywhere. Everyone who walks in looks absolutely confused.. people waiting on the side for a long time & waiting to get help. People waiting for tellers on the other side for other services and people standing IN LINE to get Help from front tellers. Absolutly a mess in here!! What the heck.
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September 2021 by Mountain KING
Beware of this bank if you do not in tend to keep, closed my account with them and won't accept any over the phone payment or send to a third party debt collector so I can be able to make a little 200 payment. They will NOT work with you at all and are very rude. Bunch of non sense and time wasters. I encourage everyone to stay away from American savings bank!
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April 2021 by Shy K.
ASB charges non customers $4.50 to withdraw money from their ATM. My bank CPB reimburse ATM fees because I have an Exceptional plan. But it only reimburses up to $4. I use ASB ATM because i don't need to step out of my car. Even though CPB is right their, trying to find parking sometimes is hectic. It was $3.50 before asb installed the new ATM, up by $1.00. By far the most expensive ATM fee out of all the banks and credit unions in Hawaii. Although I am not a customer of ASB with the increased fee being so high it would be a disadvantage to others who may consider banking with ASB.
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April 2021 by Leila Ricaforte
I want to give positive feedback to Ms. Maile Perreira of Ewa beach branch as she provided excellent service and helped my parents with their request quickly and professionally. My parents would like to send their appreciation for the good customer service she provided today. She has been very helpful and patient all through out the transaction.
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October 2020 by G Man
Beware of this bank if you do not in tend to keep, closed my account with them and won't accept any over the phone payment or send to a third party debt collector so I can be able to make a little 200 payment. They will NOT work with you at all and are very rude. Bunch of non sense and time wasters. I encourage everyone to stay away from American savings bank!
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May 2020 by Lynette N
I went to this location recently and was surprised there were no hand sanitizer pumps available for the public’s use. With all the instructions (Covid-19) about keeping essential businesses clean as much as possible, I would think that would be one of the first steps to take. The tellers had their hand sanitizers but it was over the counter and appeared to be for them. I’d strongly suggest having some hand sanitizer placed near the entrance/exit doors of the bank. Stay safe everyone!
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February 2020 by Carrie Ann B.
Teller Patrick made a major transaction error without my signature nor consent causing my account to be big time in the nsf. Store manager Cathy backed up his so called " mistake ". Lana was not any help either.
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January 2020 by Erica Sismar
Love it.
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August 2019 by Jeanette S.
Drive thru ATM and Teller? Score! You know some days you just don't feel like getting out of the AC in the car or you're just pressed for time, the drive thru teller and ATM is a definite plus. Today I had to cash a check, and my son was not having it. So rather than taking him out of the car seat, the drive thru saved me a toddler meltdown. It was my first time at this bank and I'm always on the look out for extended hours since. The ASB down the block from my place just has regular bank hours. I'm so glad they're open until 3pm on the weekends and til 7pm on weekdays. I will probably do most of my banking at this location.
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March 2019 by Denni H.
Extended hours make this bank desirable. Staff always friendly and accommodating. Would recommend as your neighborhood local bank-
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April 2018 by Maria H.
My husband and I have been banking with American Savings Bank for almost 10 years. Seems like we always missed the long lines whenever we deposit cash. But any other than the tellers there are so nice and kind. They always have the biggest smile on them even on the busy days.