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February 2024 by Sondria Giardina
This Ross is great!
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February 2024 by None None
A place where you can buy good products at low prices if you choose them well.
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January 2024 by Ryan Toth
One word legendary. I’ve never had such an unbelievable experience at any place I’ve ever been in my entire life truly a five star staff along with a five star selection of wonderful clothes, shoes, watches, cookies, water, and luggage. They have a pretty decent liquor selection as well.
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January 2024 by Marivic Higa
Ewa Beach location, picked up a suitcase and check out was quick and efficient
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January 2024 by Maija Kemper
Good place for reasonable prices, I always find something nice
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January 2024 by JA Dread
What can I say? It's Ross. They have something for everyone. I always come out of there with more than I plan to buy.
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January 2024 by S
I rarely complain online, but feel I need to in this case. I visited the store January 1st 2024, around 8:00 pm. I would have to say the security guard was very friendly, the cashier was very friendly and helpful, and the young lady that was stocking the shoes, was helpful. The store manager, however, I felt displayed very poor customer service and was rude to me. I brought up some shoes that did not have a tag, however at Ross the price is written in on the bottom of the shoes. They would not honor the price at the bottom of the shoes. The cashier had to call her manager. I waited for a while because the this manager said she had to go try and get it cleared with her Superior. I don't believe she went to go get anything cleared, she just went to go look for more shoes like the ones that I brought to the register, and just wanted me wait for nothing. She had a smirk on her face as she re approached the register. I have shopped at Ross for over 20 years and have frequently come across this case where identical items are not priced the same. And it's always the same scenario, the cashier has to charge whatever price is marked. The one time when it's in my favor, of course the manager says no. The manager was really rude and insinuated that that I could have written the price on the bottom of the shoes. When I called her out on that because I was offended, she said she wasn't directing it to me. I felt she got too loud and her attitude is belligerent. They should have honored the price, and this manager needs to brush up on her customer service. I plan on contacting corporate over this. Apparently all her workers are more customer service savvy than she is.
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January 2024 by Snnysnflwr S.
I visited the store January 1st 2024, around 8:00 pm. I would have to say the security guard was very friendly, the cashier was very friendly and helpful, and the young lady that was stocking the shoes, was helpful. The store manager, however, I felt displayed very poor customer service and was rude to me. I brought up some shoes that did not have a tag, however at Ross the price is written in on the bottom of the shoes. They would not honor the price at the bottom of the shoes. The cashier had to call her manager. I waited for a while because the this manager said she had to go try and get it cleared with her Superior. I don't believe she went to go get anything cleared, she just went to go look for more shoes like the ones that I brought to the register, and just wanted me wait for nothing. She had a smirk on her face as she re approached the register. I have shopped at Ross for over 20 years and have frequently come across this case where identical items are not priced the same. And it's always the same scenario, the cashier has to charge whatever price is marked. The one time when it's in my favor, of course the manager says no. The manager was really rude and insinuated that that I could have written the price on the bottom of the shoes. When I called her out on that because I was offended, she said she wasn't directing it to me. I felt she got too loud and her attitude is belligerent. They should have honored the price, and this manager needs to brush up on her customer service. I plan on contacting corporate over this. Apparently all her workers are more customer service savvy than she is.
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December 2023 by Wes Hiroe
Christmas crowd,atleast I found what I went there for. ??
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November 2023 by Andrey Cuizon
How did you not have a single plain black hoodie I expect better froma thrift store
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October 2023 by Kimberly B.
This was my go to ross to walk around and stumble upon random items to buy. I've noticed in my most recent visits that the employees there whom I have not noticed before, must be new hires at the register are heavily lacking customer service. While shopping I overheard one of them complaining to have to back up on the register because the line was too long. Then proceeding with my checkout, girl up front asks me about my day (because it was most likely in their training to be nice to customers) so I thought that was nice of her and then I asked how her day was back she ignores me and then has conversations with another employee who's last day was today and they just decided to talk story. Those types of people just seem to lack mannerism. I miss the Filipino aunties who used to work there.
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September 2023 by Angel H.
This is the Ross at the Laulani Shopping Center. It's clean, bright and spacious. We were greeted when we walked in. We roamed around the different departments and I didn't see anything that interested me. Usually, when I go to Ross I see something that I like. The shelves were really well stocked for a Saturday though. What caught me eye was all the Elliott jerseys that they had in stock, since the Cowboys cut him loose. Oh well, that ship has sailed.
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August 2023 by Kathleen Igarta
My son needed work jeans n not many places have big man sizes 42 waist but would like more amount available so we didn't have to go to other stores to find more. Needed 3 only had one in each Ross
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May 2023 by Patricia
If there were 0 stars, customer service was terribly offensive and rude. Had a receipt for a return, and the floor manager and assistant manager told me to return to another Ross's store. The assistant manager would not even speak to me concerning my return. I can't believe the audacity to tell me to return at another Ross's. No wonder this store is going downhill quickly. Ross's loss of business and customer service will not help retain customers.
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May 2023 by wini Yeb
I love Ross. You can find high quality stuff for an affordable price. Household items, clothes, toys you name it.
