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October 2023 by Cassey Love
Loving our new mail carrier Jody! I had a question about my package while not trying to be a bother in her busy route, she was so kind to stop and answer my question. Usually in the post office they give you a QR code to leave a review but she didn’t have anything like that on hand. Anyway, my overall experience with her was great! We love her on our street.
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October 2023 by David Ramos
Not deliver the packages making you go the office when the working hours are not the best for people like me with a full time job, call them and the person that answer was very rude and disrespectful. They need to improve a lot because that is our tax money for, for services not excuses. They need to di a better job if they want 4 stars right now is 0. I will like to talk with the main office post office to report this because we pay for our stuff to be delivered not to keep them in the office to be returned. They should pay more attention to details and have more empaty and consideration.
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September 2023 by Kate L.
Post office staff are okay but what really got my attention was the friendly new mail lady Jodi. She's so kind and does her job so nicely with a smile. We love her in our neighborhood. We hope she stays! My children are always ready to greet her.
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August 2023 by Brandon Baila
Passport services here were excellent! We got an appointment way sooner than any other location on the island and the two ladies that helped us were super nice and professional :)
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June 2023 by Barbara K
Great friendly knowledgeable staff. Love rural Oahu!
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May 2023 by Lana Hawaii
Post master Lowan is so unfriendly.If you have multiple residences and your driver's license doesn't match the address for your delivery address, just show your passport as ID instead, and you'll avoid this manager threatening to "charge you a fee" in a tone that not even your least favorite math teacher would resort to.
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December 2022 by Nathaniel Gapol
I requested for package intercept and when the worker pull up the tracking number I saw it in the screen that the request was there. They told me to comeback,but before I even came back ,I got a notification that my package was returned to sender. I cam back and asked them politely and stuff,but they dont want ot give me my package and so determined to return it. By the way I was abke to do it before with other workers. I didnt get the name of worker and the post master. But I was pretty sad that people dont have that consideration.
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September 2022 by Mysia KAMAKAALA
Poor customer service, miscommunication on supposed "new rules" on mail delivery and a huge waist on time waiting for packages that may or may not be delivered.
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August 2022 by Charles Tu'ua
Post office is hardly easy in so many ways 5-stars for the customer service and for having this so close to home :)
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April 2022 by ellie hi
Friendly service. We renewed the kids’ passports without any issues. The day before someone from their office called and left a message reminding us about having everything so we would not be turned away. Only one parent allowed in to go over paperwork and then the second parent is called in to sign. Lots of parking and beautiful drive up to Hau‘ula.
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April 2022 by Ryan Webb
Very great location! I drove across the island for a Passport appointment here, and the staff was so friendly and cheery! They were very helpful, and helped me get my passport submitted.
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November 2021 by Jeffrey B.
Yup, this post office will send your packages back pretty much the day they arrive if you want to pick up at the post office. Not sure why they are so good at that part. Helpful otherwise.
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October 2021 by Marie P.
One star is already too high of a rating for the Laie Post Office. for years the performance here has been poor. I've always had packages & mail sent to my PO Box because my landlords dont have an actual Mailbox outside, and 8/10 times I've needed parcels sent , there is an issue. The most recent disappointment was awaiting delivery for things I bought online for a work and a family get together. They arrived a day before our event and Amazon showed it was delivered to Laie Post office @9:55am -i doubled checked the tracking number on the USPS website and it said my items were delivered and put into a Parcel Box (coz my items were bigger than my letter sized PO Box.) I was at work so I checked my box after work which was around 4pm. - Nothing....so I thought : Okay, no worries, my work activity isn't til 12:30 tomorrow and my family party is at 6pm tomorrow night so I can check tomorrow. I checked the next day- 4 different times, my last time being at 3:15pm -(they close at 3pm) still NOTHING. We didn't get to use our items for either occasion that day, my kids were bummed since one of those was a gift for their Papa's 89th birthday. The customer service line is absolutely no help. so I wrote an email expressing my concerns and got a reply saying I will hear back from someone in about 2 business days. So we shall see. If this location wasn't so convenient for where I live, I wouldn't use this post office at all! on top of the delays, even pre covid- some of the workers there have very poor customer service and makes you feel like you're a bother just by walking in. The only pepole who are really helpful there is the older gentleman In the shop itself and another older gentleman who delivers mail in the community. Don't even get me started on the ridiculous, nearly non exsistent Open hours right now. Even pre-covid the hours were unreliable. They had 2 days to get me the key that would open the parcel box that is RIGHT THERE!! Such a disappointment and extremely frustrating!
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April 2021 by Rich S
Had an appointment for passport service today. Ladies were super friendly and everything went off without a hitch. They thanked my fiancee for having all of her paperwork in order because if you do, it makes their job easier. Customer before us did not have their paperwork in order and had to be turned away. Parking was easy and plentiful, but for some reason a local boy didnt want to park his maroon truck in one of the many parking spot and instead wanted to park along the curb on the entrance way.The appointments at this office for passports are very easy to get and you can usually get the appointment in less than a week.
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April 2021 by Kehau K.
I had a really good experience here. I made an appointment online to get my US Passport and this was the only location that had multiple time slots available. The process was fast and the lady helping me was very efficient. I also took my Passport picture here for an additional $15. Great place to come if you don't want to fight off long lines or deal with crowds of people.