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January 2024 by T Maple
Irene at Hilo airport was fantastic!!! We were sent from another car rental company who had no cars!! Irene and Budget honored our reservation and rate with a smile and terrific customer service on a Holiday no less! Thanks Irene!
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January 2024 by scott troxel
Reserved an SUV but was offered a mini van due to SUV not being available. Ended up with a midsize with the same price as an suv. Also still had trash from previous renter and wipers just smeared water when used.
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December 2023 by Erin Nisewonger
We had the best experience! Rose was so sweet and helpful. We canceled with another company because of how amazing Rose was. She treated you like a real human and not just someone else getting a car! Thank you Rose! This was at Hilo airport 12/23
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December 2023 by Gregor Umhoefer
The people here are friendly, but I filled up at a gas station 3.4 miles from the airport, completely topping it off, and even giving the extra few squeezes to make sure. After returning, I was charged for fuel, as my receipt says I brought it back with 18.4 gallons instead of 19 gallons. The meter was at full in the return lot. It wasn’t a huge charge, but still seems a bit underhanded, and I won’t be renting from there again.
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December 2023 by Steve Visio
Very helpful. I needed to buy a better bag according to the airline. The staff let me take the car back out after drop off so I could comply with the ticketing agents requirements. Made my day!! So very grateful the staff helped me out. Highly recommend!
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November 2023 by T JH (Dr. T)
Great staff and assistance! The initial rental went smoothly, although the convertible top on the car we ordered wasn't functional. We optioned for none of the additional fees (e.g., navigation, additional insurance, gas, etc). We used our phone to navigate the island, and filled the tank up 5 minutes before we dropped it off. Drop off was quick because we documented the ending mileage and attached the gas receipt as noted on their agreement (almost missed it!). All in all, the fee was under $550 for 7 days. A good price ?
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November 2023 by PATTY KANE SOUZA
Late model van, last one. Tire pressure gauge was on, put air but remained on. Van wasn't cleaned well, trash under seats, in cup holder, in the back. But it took us where we wanted to go and we had a great time.
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November 2023 by Heidi McRedmond
This place great. I've set up my rental on line and in person there and they always give me a great car for a reasonable price. They accept debit and credit cards which is great.
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October 2023 by C Faux
Typically had no problems with budget. Recently they charged me a $250 one way fee to drop the vehicle off same day on the other side of the island. I don’t know if this is typical practice for other rental companies but seems steep and unnecessary. Both places are airports. It’s not like it went to the other side of the country. Either way a verbal reminder at pickup would be nice.
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October 2023 by Julie Holt
There are additional fees that we had to pay but there were never listed and/or included on the online reservation. Tried to talk to multiple representatives but always got different or irrelevant answers. They ended up charging us additional fees without proper explanation even after requesting the reason why. The condition of the car was one of the worst. It was so dirty, we had to clean the car after picking up the vehicle.
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September 2023 by Samuel Hibbard
Budget was so awesome to us, they didn’t try charge us outrageous upgrade and deposit fees and made the entire process smooth, easy and simple. I would recommend them over any of the other airport rental agencies that I’ve used. Thank you budget for a great experience. The woman that helped us really deserves a raise for being so awesome to customers. I can’t praise our experience enough Budget really does it right and makes things easy. Mahalo.
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September 2023 by seanncn
Used Budget many times. But this time we had a very bad experience. That is the last time I will ever use budget again.They charged me for a $250 fee that they said was waived because they changed their policy after I already made reservations weeks prior.I was assured I would not be charged. Just got the invoice and they charged me $450 to use the car for two hours.I used Costco program. I will be letting Coatco know about this terrible customer service.
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September 2023 by Walt Hart
My rental experience in Hilo Hawaii was miserable. I was told I had to wait in line even though I am a Fastbreak member, a line that took over an hour. The employees there were very unorganized.Upon returning my rental I was asked if I filled the gas tank and I said “Yes I just filled it 10 minutes ago”. The associate never left the counter to check the car or confirm the full gas tank. She proceeded to tell me she had computer problems and would send an email receipt later. Upon checking my email the next day I was very upset to see I had been charged over $100 plus taxes/fees for a fuel charge! After specifically telling the lady at the counter the day prior I had filled the gas tank and which I still have a receipt for showing I filled the tank less than a mile from the airport 10 minutes prior to turning in the car. Total incompetence on Budget’s Hilo Hawaii staff.
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August 2023 by Mark Kutsy
The seats were so stained and disgusting with tears that I don’t think I will ever rent from Budget again…Shame on Budget for renting a car with 46,000 miles and with so much visible wear and tear
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August 2023 by Beka W.
This was a quick easy experience with Budget in Hilo. We came in from the cruise and the shuttle took us there and picked us up. Reserved the same day, and it was a smooth pickup process. Nice Dodge Charger. Returned and was equally as smooth. The representatives were friendly and helpful. Would recommend.
