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October 2023 by Rohan D.
It's still called Longs, but CVS is killing this place. Still, you don't have a lot of choice around here, this is your best bet for post cards, cheap sunglasses, cheap shoes (you can really destroy a pair of shoes on Big Island), the little screwdriver you need to fix eyeglasses, hair conditioner, and the sort of stuff TSA takes from you on the way here. However if you want snacks, go to 7-11, and if you want something to drink go to the Hilo farmer's market.
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August 2023 by Yemeni M.
The incompetence here is unreal. Waited over an hour for a simple prescription while my daughter, who just had her wisdom teeth pulled waited. The when Rx was finally ready, I had to again wait in line. Avoid this place!!
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August 2023 by Jack D.
The CVS Longs at Prince Kuhio Plaza really needs to train their employees better, especially the supervisors and managers. The pharmacy employees got a little better but the front of house and manager . I kinda feel sorry for them, often they show/share their stress.
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March 2023 by Athena C.
This store offers 24-hour service, the pharmacy service provided is extremely poor.1. The staff does not know how to process prescriptions through insurance. Even if the medication was covered by insurance, they insisted on payment out of pocket. I had to transfer my prescription to another Longs Drugs location to avoid being charged.2. The refill process is incredibly slow, even with an auto refill, it takes at least three days to process.3. When medication is out of stock, they place orders on hold without informing customers or following up when the medication is back in stock. I had to keep calling or stopping by the pharmacy to remind them I was still waiting for the medication.4. Contacting them by phone is difficult as the wait time to speak with someone is at least 30 minutes to an hour. When I finally reached someone, they would murmur, making it difficult to understand them.5. Even in-person visits to the store are no better, as long lines and employees with disrespectful attitudes and dour demeanor make the experience very unpleasant. 6. Following up on on-hold orders is a nightmare, with different staff giving conflicting information on the status of the order, creating an endless cycle of frustration.7. The staff's unprofessional behavior is evident when talking with them over the phone. They give conflicting information and hang up on customers without regard to their response.8. During a loud argument with an employee at the drop-off counter, other employees turned a blind eye, and no manager intervened to address the situation. This employee even challenged me to transfer all of my family's prescriptions to another pharmacy.9. Despite my complaint to the store manager, three days went by, and no one followed up to apologize for my negative experiences.Overall, my experience with this Longs Drugs on Kilauea Ave was extremely frustrating. I'm transferring all of my family's prescriptions elsewhere and strongly recommend avoiding this Longs Drugs location.
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December 2022 by Sheila A.
Do NOT go here or call here if you need something quickly. I held for pharmacy for 30 minutes and finally gave up. The store is always extremely busy and understaffed.
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December 2022 by Stacy F.
I give this Longs 1 star because I can't give it zero. Longs was a company that took care of their staff and loved their customers but CVS changed all that. This particular store has no aloha spirit and the staff seems to be put out to come to work. The customers are not important enough to greet when arriving or thank when leaving. Self check out give them an excuse to do even less and give them no reason to interact whatsoever.The store look dirty and the merchandise is haphazardly placed with no shelf maintenance at all. Empty boxes piled in aisles creates possible trip hazards.It's a shame that it really isn't Longs by any other means other than the sign outside. Shameful what CVS thinks is quality
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October 2022 by Norman L.
Try going to Long's (CVS) in Hilo. Stand in a long line. Finally get to only one person in front of you. Then, they close the cashier, put the person in front of you to a new cashier station, and you just have to get in the back of another line and start all over. That's what happened to me on Sunday. I just left the wagon there and went somewhere else. I won't be going to that store anymore.
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August 2022 by Come on S.
Stopped by on the last day of the sale and both items were sold out and was told they were out for a while. Bummed that while I was able to get rain checks, they might be brought back only during their next future sale which they didn't know when.
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July 2022 by Lukila V.
We are appreciative that this Longs has a 24 hr drive through window to pick up meds. Here was our experience on this day at around 6:00 pm after being discharged from the hospital. We drove through to drop of our prescription paper. Was told to come back in 20 minutes, no problem. Pulled up at the window at about 20 minutes later. We waited for a good couple minutes. Then pressed the button and waited for another 10 minutes. Mind you there's 2 people in there. No acknowledgement or anything. No customer service to let us know anything. Just totally ignored. So we drove around to park and I headed inside. Got to the counter at pharmacy and was helped. I asked if the drive through was open. She said they will open in 20 minutes because they are short staff. I get it BUT I told her we were waiting parked right by the window and there was no acknowledgment at all. At least communicate with us something. I had a hard time walking in with shortness of breathe. It's really unfortunate. You don't know peoples circumstances that uses the drive through only to have to walk in because of no customer service at all at the window. Need to do better.
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December 2021 by Feb W.
The only 24-hour Longs Drugs in Hilo. For almost a week staying in this side of the island we've come here almost every night not because we really need something but sometimes we created reasons to just come here because most of the staffs were so friendly! They helped us in our queries and patiently lead us to specific aisle for the things That we need to buy. Just like other LD this store almost has all the things you need for emergency. Just when I needed liners, lip sunscreen protection, cup noodles, pain reliever, late snacks, bottled juice drink, alkaline water and etc. Almost every night we come home at the hotel around 10pm and there are chances that restaurants are close and we ended up buying food here to save us for the night. If you're in or around Hilo and need something in the middle of the night, consider looking for this specific location and sure thing you can rely Longs Drugs. Mahalo for reading and happy juandering fellow yeeps!
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June 2020 by Kierston B.
I filled a prescription for my daughter and later had filled another for my boyfriend using my cvs app. On May 25th I used the app to do express pickup for both prescriptions but was unable to actually go to the location to get it on the same day (on Kīlauea). My boyfriend and I went later the next day (May 26th) but it was later at night, after 7:30pm, and was told by the lady at the drive thru window that there was a hold or something on my daughters prescription. She said we could take my boyfriends and we could wait for my daughters too or it would be ready to pick up in the morning. I told her we would probably be back the next day and she gave us the meds for my boyfriend and we went home. The next day I go in and the lady at the desk says my daughters items were picked up on the 25th. I explain to her what happened and she kindly says she will go and check the system. Maybe 10-15 mins later she comes back and says that it was mailed out for delivery. I reassure her that I did not request for delivery and explain what happened previously, one more time. She goes to check the system again and comes back to look through some of their packages that are marked for delivery to see if it had gone out or not yet. The lady did not find it so she assumed it had went out for delivery already and told me to wait and see. I had been in the store for almost an hour now so I say "okay" and leave to go home. It is now June 13th and I've called to check in with them at least 2 times since my last in store visit and have gotten no where. They continue to tell me the same things I was told during my trip to pick up the prescription and I still have not had my daughters prescription delivered. They said if it had been delivered to the wrong address or something that it would've been returned to the store but I haven't gotten any calls back. My cvs app says we picked up her prescription on the 25th but it also says that it was filled on the 26th so I don't understand how that works. Maybe they need to upgrade there system? I am going to call my medical because why should they pay for a prescription that I did not even receive?! Mahalo to all who actually tried to help! Aloha!
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June 2020 by Aloha H.
Every time I go to this cvs, things are always sold out. Disappointing. The 20 and 30 year old girls that work in the store are always sassy. It's like they take out their monthly cycles out on me for no reason...Listen up store manager!
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March 2020 by Bao D.
Most of the staff are friendly and helpful, but others not so much. The biggest problem with the Longs at 555 Kilauea Ave is they are always out of items on sale, as a lot of items are out of stock after the sale starts and more times than not, the items are not restocked.
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December 2019 by Roxanne R.
Went to downtown longs this morning and met a worker (Chris)who was just a funny,pleasant worker.He is so helpful and joyful.He'll definitely make your day go a lot better:) Longs downtown he's a keeper :) Thank you Chris,Happy Holidays.Oh and Shelly my cashier was also great :)
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August 2019 by Jonathan R.
Had to go late at night to fill a prescription. One of the employees, Branden, noticed that the door chime irritated me and turned it off before I left. A small thing, but very considerate of him and brightened my night. Thanks Branden!