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December 2023 by Julia C.
Dr Mina is incredibly rabbit savvy! Ashley and all the rest of his staff are also so gentle and know how to handle rabbits. They're also very communicative and professional. I'm so glad I took my bun here for treatment with his tooth problem. He had been struggling for weeks, but this vet managed to save him and he's now eating again and back to himself. I had pretty much given up hope because he was so sick and thin, but now I'm beyond happy to have my friend back, thanks to Dr Mina. I'd recommend anyone with rabbits to come here for great quality care!
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June 2023 by Diana Gula
Gave very little information about what was happening with my dog, and never once personally spoke a word to me even after Fritz, my best friend of 11 years died in his clinic. Spent several thousand dollars over the years there including the month prior when I brought Fritz in for a full check up and dental cleaning and was told by staff he was in great shape. His once slightly elevated liver enzymes had not worsened at all since he began taking Denamarin. All was well as far as they said, but to me Fritz seemed to be suddenly aging very fast. He was tired more often and becoming bloated. I still don't understand why or how he was suddenly at death's door a month later, and question if they even did the tests etc that I paid for over the years. Is it all only educated guessing unless they do surgery? I really don't know and stupidly trusted that they would know more than me and be able to help him if problems arose. Most of the staff were very caring. I just never realized how little veterinarians actually know about preventing health problems, or maybe it wasn't communicated effectively to me. My son and I are heartbroken. My sister had an opposite experience there with Dr. Mina and wonders why I was always overcharged and uninformed. She regrets ever referring me, and comes often to my house to lay flowers on Fritz's grave.
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April 2023 by Julianna G.
Doctor Mina saying that I was banned since 2019 is another lie. They saw my Dog Gryphon 9 months ago. Doctor Mina tried to have me arrested for "Theft of services" because I am disputing the charges. He also sent DFS and DHS to my house to investigate me and my family. I refuse to pay for services that were not performed. They kept my dog in a crate and never treated her, and claimed he "thinks" or "maybe" she has this or that and demanded to keep my dog. He did not know what the issue was and was guessing. They refused to send over the bloodwork, X-Rays, and notes on my dog's case causing the other veterinarians to redo all of her workups. The notes that his office finally sent were all about me and not about my dog. This man is a menace to animals and our community. He had a class action lawsuit against him for sexual harassment by EIGHT employees. (Hawaii Tribune-Herald). The East Hawaii Veterinary Center has agreed to pay $101,000 to settle a federal sexual harassment case filed on behalf of eight employees. Last September, the U.S. Equal Employment Opportunity Commission charged the clinic with creating what it called a "hostile work environment" because of sexual and gender based harassment from veterinarian Dr. Alfred Mina. On Tuesday, the EEOC announced that the East Hawaii Veterinary Center has agreed to enter a 2 1/2 year settlement in which it agreed to revise its existing policies and complaint procedures, and to hire an equal opportunity consultant to help employees with their complaints.
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March 2023 by Christian P.
Zero stars. Dr.Mina may once have cared for the lives of animals, but the business portion of his practice I believe has now devoured that passion, and allowed a sacrifice of multiple lives. If your animal is your family. Don't take them here, fight and beg for Kīlauea to get you in or Pāhoa. I say this with no definitive hatred for Maika'i' Veterinary, But a deep solemn heart of sadness and disappointment. I pray this message can save the life of your animal. Aloha
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January 2023 by Peter S.
Horrible experience with Dr. Mina. Just horrible. Having brought our dogs to Maikai`i for 8 years the Dr. we were seeing, Dr. Lyons, left the practice about a year ago. Since then, Dr. Mina has been the only vet at the clinic. The service and my ability to trust that I will receive even moderate quality of care has been destroyed. My last few experiences have even left me questioning the honesty of Dr. Mina's medical recommendations for follow up care. Test after test, all very expensive. We never received the results from the last blood test for our dog as promised and even after leaving numerous voice mails asking for the results. It is rare for anyone to answer the phone if you call the office. I have been charged for services without the charge being disclosed, such as a 'drop off fee' of $90 when an appointment was scheduled ahead of time and Dr. Mina wasn't even at the clinic. I could go on for quite a while but my bottom line is if you care about your own pet and your wallet, find someone else to provide care for your pet. My last experience was so bad I plan to report Dr. Mina to the Hawaii State regulatory agency.
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January 2023 by Maiko N.
I am not really a person to leave a negative review but this time I need to and don't want to even put one star. I actually never had a chance to talk to Dr. Mina but had terrible experiences with his staff, rude attitude, was not supportive at all, had no clear communication, they never answer the phone. I took my bunny, she has a digestive problem getting skinnier weaker, and has no energy at all. she was returned 2 times they said she was normal, but maybe needs more protein. I was begging and explaining many times she is dying. 3rd time they finally took her and actually gave her subcutaneous fluid. she spent 2 nights but was never told what the actual cause was and the next day we were supposed o pick her up, no one updated anything to us or texted or called even though my family waited and waited for what is going on with our pet. The day after, a person said the bunny was fine last night but found her dead this morning. Nothing at this point will bring our beloved bunny back home but we still don't know how to process this. I sent a long email to their manager but I received a non-apological email back and she even stated that it was my misunderstanding, not their fault. What is wrong with this office? I hope no one will experience the same thing at this office. I would never ever take any of my pets here again.
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September 2022 by Ana A.
I am not the type to leave a bad review and always see the positive of it. I am understanding, considerate person. But Maikai vet is just not the place I will be going for a very long time. I called them around 1:30pm (coming back from my vacation) to see if I'm able to bring my dog in (which I know there will be a emergency fee which was $300 in order to see the doctor) no problem. As soon as I reached there, the ONLY receptionist that was there while checking in, straight attitude through out the whole time. Never felt welcomed in or even didn't have compassion that my dog was not doing well and needed to be seen. She asked the basics questions and what's going on with my dog. The one question that got me annoyed and had to repeatedly answer was "are you sure your dog is an inside dog" and "are you sure your dog never has touched the ground" (reason is because she has her parvo shot but puking out blood and runny dodo). I know your doing your job but it made me felt as if I'm not doing the right thing or as if I'm telling her the correct answer if that makes sense. So all in all, I've decided to cancel. But I told my other half to go in there and cancel it for me. I didn't want to deal with the negative energy or attitude. As soon as he cancel my other half came out and told me the same thing and she said "are you sure you going cancel there won't be an opening tomorrow and can't help you and wait for another opening" Into conclusion, never again will be going there. Bad customer service and staff. Do better. If you work at a vet you should care for other peoples animals and there animals parents(humans). Have some sympathy, if a person is coming in for a EMERGENCY. And paying $300 UPFRONT. To the girl with tattoos and fake eyelashes hair up in a tida bun with an attitude, I don't appreciate what you did by giving me attitude for no reason. If I'm coming in for an emergency for my dog have some respect because not only I'm paying $300 upfront just to see a doctor but have some consideration that my dog isn't doing well. And I'm trusting you folks to take care of her.
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August 2022 by Sean N.
Even one star is too much. The one star is because of Dr Mina. Without him this place would get no stars. His staff is rude and try to get an appointment... impossible! Took our pet in for a consultation about her quality of life. Took her in earlier this year for a bout with rat lung disease. Second time to the office we asked if she was suffering, was told she wasn't. But following some very rude behaviors by the staff, we were called to see if we wanted pain killers. What!?! I thought she wasn't in pain!?! I fell they were only trying to get more money out of us. We never even got the chance to talk with Dr Mina. I am sure he is a capable Dr, we've been to him several times. But his staff right now is terrible... hard to find good workers anymore. After some miscommunication regarding X-rays we asked for a refund and after several days we received a call from an extremely rude worker and ultimately got our refund but was then asked where we'd like our pets record to. We then assumed that we were being kicked out of their clinic. Just for requesting a refund for services not requested and no opportunity to speak with the ACTUAL doctor.... Terrible attitudes at this office... but we are fine and now go to another vet. They are friendly, compassionate and very professional. This clinic is terrible... Dr Mina please check your staff...
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July 2022 by Ernest Eiland
all they like is money vet did good, customer service rep. slim trim gurl needs to go school on public relation.to my My pet to ALOHA VETERINARIAN CLINIC , GO SEE DR. LYONS, she came from Maikai Vet Office
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July 2022 by Yolanda Statler
Kind and compassionate animal care.
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July 2022 by Natalie F.
Dr.Mina has been there for me more times than I can count and I cannot express how grateful I am for him. From saving my dogs life back in 2007 to seeing my brothers dog in an emergency even though he was not a patient to giving me actual helpful advice for my pigs and horses I cannot even count how many times he was there for me. This past week I called his office after not going into the clinic for at least a few years. I had a dying 2 day old puppy and was desperate. They got back to me and told me to come in immediately - he told me the facts and that there may be nothing they could do to save him but he could give it his best shot. A nerve wracking 90 minutes passed by and my little puppy made it through anesthesia and back home with me. I know that being a veterinarian was his true calling and he does not receive the recognition he deserves.
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June 2022 by Brittany A.
Office staff wants this place to close, it's the only reasonable explanation for how long time customers are treated. Called every day for weeks leaving messages, never received a call back. Finally just went in but they are like the only place in Hilo that requires entry with a mask these days but they don't have any if people don't have one on hand. Which would be courteous since it isn't mandated anymore and it's personal choice at this point. Finally let my husband come in with his shirt over his face. Made the appointment and when he explained that we had been calling and no one picked up or returned calls it was like talking to a brick wall. Zero f's given. Got the appointment scheduled for routine heartworm testing. While my husband was in the waiting room with one of our dogs a guy came in with the exact same story- calling everyday for weeks, left messages and never got a call back- he got the same response, blank stares and shrugged shoulders. Gave the feedback in an after case survey and was told to leave the practice and how to get our dogs' medical records. They really don't want your business or my business.
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June 2022 by Christie F.
I am very grateful to Dr. Mina and his staff for caring for our bunnies. The staff, especially Kalei and Sasha(? sorry I'm bad with names!) are always responsive via the text msg service through PetDesk. They have been compassionate and patient with me whenever I was panicked about an unusual symptom/behavior that popped up in our bunnies. All of the technicians have handled the bunnies gently and safely, through nail trims, subcutaneous fluid administration, imaging and examinations. I am forever grateful to Dr. Mina for spending the time he does with us in the appointments to thoroughly examine our bunnies, answer all of our questions, and giving them the best healthcare possible for their conditions. We certainly presented some unusual challenges, with one bunny's intestinal issues, another making it through an episode of head tilt, and presenting with kidney issues. I give Dr. Mina and the staff a lot of credit for managing during this pandemic, staying open 7 days a week, and providing emergency care and answering after hour calls. Thank you for upholding a mask policy to prevent transmission of COVID. I know it's been tough, I know it's hard to see animals sick, and I know all of your hard work can go unappreciated. But I sincerely thank ALL of you for helping our bunnies live their best life.
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April 2022 by Kelvin P.
So the quality has dropped significantly since my first couple visits over a month ago. I took my dog in to get vaccinated once. And also took my dog a second time to receive a health certificate to take him back to the main land. Unfortunately had an employee at Petco sell me the wrong sized kennel so couldn't catch my original flight. I try to schedule a new appointment with the vet and they originally tell me they can't find me on file. And I told her I've been there before but even if that wasn't the case I asked why she couldn't simply schedule me an appointment. She said it's because they're busy and want to make appointments for their returning customers. And after she finally found me in the database she said they're still fully booked. And the doctor who helped me a month ago was no longer working there. She also suggested I call her at her new office because they couldn't help me. What a joke. After taking hundreds of dollars from me this is how they treat a returning customer. I can see why the original doctor left. Old lady on the phone with an attitude please be better. You're there to help customers. Not argue or question. And now I've called other vet offices in the area and they aren't taking new clients or are booked for over a month but atleast took my number down in case someone cancelled or a spot opened. Not this office no. Since the doctor that helped me a month ago was no longer working there they were no longer able to help me. So even if you're a returning customer your money is no good. So anyone reading this save your hard earned money and spend it at any other vet office than this one.
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April 2022 by Marianne R.
The lady with the glasses and heavy eyebrow makeup please get another job or maybe seek therapy. You are not right to work at the vet with the worst attitude that you hold. When your own pet is suffering I hope someone tells you that you're being "too dramatic" imagine working in a vet and you show no compassion to pet owners who's pets are suffering or on the brink of death.