Financial Advising in Hilo, HI

“⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ (10 stars if I could!)

I’ve been a loyal customer and small business owner with American Savings Bank for over 20 years, and in all that time I’ve never had a single issue, until recently, when I went through one of the most stressful experiences of my life. I was robbed, and along with large amounts of cash, all my banking information was stolen from my place of business.

Enter Assistant Vice President Kathreen Roby, an absolute angel in disguise. From the moment I sat down with her, she treated me with kindness, patience, and genuine care. She spent hours helping me get everything sorted, walking me through every detail, making sure I felt safe and supported. She went above and beyond, far beyond what anyone could expect.

After an incredibly difficult 24 hours, I walked into that bank feeling shaken and defeated, and walked out feeling seen, cared for, and even inspired. Kathreen not only helped me get my finances back in order, she helped restore my faith in humanity. Her compassion, professionalism, and warmth turned a horrible day into a moment of gratitude and connection.

If every business had a Kathreen, the world would be a better place. She’s a shining example of what true customer service looks like, genuine, empathetic, and human.

Thank you, Kathreen. You didn’t just help me with my banking, you helped me heal. ❤️”

“Surprised at the negative reviews here. These financial advisors have been making amazing returns this year for us. I feel like it’s a hidden, under valued gem on this volcanic island with so much risk & so much beauty.”