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February 2024 by Matthew M.
My first time with this store, they put 4 tires on my Lexus GX. The experience was first rate. I was alerted by one of their female CS folks that the tires I selected would not be available, so they recommended a less expensive tire - which I appreciated. When I arrived, I couldn't resist walking towards the garage where there was a clearly marked chain keeping customers away - but the guy working on my SUV dropped what he was doing to come over and chat for a minute - local island style, friendly and informative. Then John wrote up my order at the promised time and treated me like a king. And then I drove home to Waimea and the tires were obviously perfectly balanced. I'm a performance driver, so I am picky. This store is highly recommended. I'll be back.
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February 2024 by M Sudlow
This is the second time i have done business with the Hilo office. Each time the wait to get my car has been double the quoted amount of time. And when I made a comment, I was just given excuses. I told them I would not be coming back again. It's their loss!
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December 2023 by Jake S
Really really nice staff - but i dropped my car off for a tire rotation at 8am, never heard anything, called 6 hours later and they JUST started working on it. What was the point of an 8am reservation?
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November 2023 by Tevin G
Horrible planning. Called to see if they had 2 tires in stock, which they did. They asked if I wanted to just come in or make an appointment. I said I’ll make an appointment so it can be faster. THEY suggested 12pm which worked for me. I check in at 11:55 and told them I’ll wait for the car. 1:30 pm approaches and I take a walk outside to see my car just the way I left it, still untouched. They take the car in shortly after. The car is then not completed until 3:28pm. 3.5 hour wait to replace 2 tires! I had this same issue with Goodyear before and the only reason I came back was because I wanted matching tires. Never again. Not worth the wait.
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November 2023 by Andre Selbach
I had an appointment for 10 am, I walk around for 1.5 hours to come back and hear they haven’t even started my oil change. Give me a some sort of incentive and make it right then I can change the review.Not a bad establishment, as I have come a few times before but they dropped the ball big time
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November 2023 by Deja Howard
Got my truck towed to goodyear, with an appointment, and ETA. I wanted, imagine, MATCHING TIRES... They didnt have any Goodyears in stock. 3 empty bays at least, choke employees chatting idly outside, said 40 minutes to an hour... hour and change, walking in the rain, theres my truck still sitting there.. nothing... sent everyone to lunch at 3... Just spent $50 more at FIRESTONE for better tires. Guess Ill match those here on out. Thanks
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October 2023 by Brett W
We had a flat while checking out this beautiful island, and these guys were very professional and courteous. They got our tire replaced (hole in sidewall) in a very timely manner. The bonus was that they had the tire size we needed for our car when a lot of places we checked didn't. I highly recommend them for your tire needs!
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September 2023 by Vittorio Grieco
I was in a pickle. Da kine of pickle where the engine oil warning light starts flickering like a 911 call.So, I called Goodyear on Kilauea and spoke with one of their crew. I told them my situation. I needed to have Goldilocks back ASAP so I could get back to work the next day.Dude calmed me down telling me to bring in the car first thing, leave it for the day, and they would find a slot to get me into the rotation.This ended up working well since I got to spend an afternoon wandering around downtown Hilo exploring the local shops and vibes.A few hours later, I got the phone call the car was ready and I'd be back on the road again cruising into work.The price was fair but the service was even better than I expected.Da Kine that gives me hope for another Goodyear. Mahalo.
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September 2023 by Gregory Arianoff
Been coming here for years with all the family vehicles. Service could be a little faster, especially when making appointments with simple oil changes.
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September 2023 by Mr. William Sherman Senior
Excellent service and always free of charge to have the psi in your tires checked and topped off..
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July 2023 by Maricella Flores
This place took care of us when no one else could, and saved us an entire tow truck trip back into town. The price was also just right. Special thanks to Christopher and Josiah, who stayed a little longer than required, in order to complete the job. We appreciate your team, because they care about the well-being of others, not just making a profit. Mahalo Goodyear!
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May 2023 by Stephie M (Docsteph)
Took my 2001 XJ8 jaguar there for an oil change the day before my husband’s funeral in 2021. We picked it up and drove it less than a quarter-mile when it started acting up badly then drove it back to the shop where they kept it overnight and “ checked it out”. Disclaimed any responsibility stating that the check engine light was on when we dropped it off and any engine problems were not their responsibility.We drove it into their facility in perfect running condition and had to have it towed home where it’s still sitting in my garage not being driven. I suspect that the oil was overfilled fouling out the plugs. An expensive repair on this type of car.
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May 2023 by Melanie Boehm
I had a broken valve stem. They got me in right away without an appointment, and did a great job. We will never go anywhere else. Mahalo for your service!
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May 2023 by Chris Miller
Our brake caliper was very loose so we stopped into the shop. Even though they were already closed, Chris and David diagnosed the problem and fixed it. They are so knowledgeable and helpful, I highly recommend them!
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May 2023 by Nick T
I drove an hour for my appointment only to find my tires were not in stock nor did they have any tires which would fit. This is completely unacceptable. The web site should check inventory at the schedule location and the shop should be screening the appointments to make sure they can do the service.
