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August 2023 by chuck crowe
YOU ALL OPEN AT 9AM ...HELL HALF THE DAY IS SHOT BY THEN ...THATS WAY TOOO LATE ......BANK OF HAWAII much better oprion ...
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January 2023 by Luke Makemention
Terrible service! Any other place is better than here.
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June 2018 by Carol G.
These people have the worst customer service I have ever experienced! They are rude, mean and nasty, especially if you are a new customer. I needed to set up a joint account with my elderly parent who is in dementia ward so I can pay his bills for him, and the person I dealt with basically accused me of plotting to keep getting his SS checks after my father dies and refused to open an account for me. She said the only way I could open up an account was if I brought an 87 year old man with dementia into the bank to prove his identity, but with 3 clicks of a mouse I was able to open an account online with an online bank. I have worked right next door for 10 years, so this bank would have been super convenient for me, but now I understand why there was not a single customer in the bank that day. Do not give these people your money!
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September 2016 by Gregrey Frye
Easy access ATM right outside, available all day and night.
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April 2014 by Elizabeth N.
Now granted, Hawaii National Bank isn't the biggest or most convenient of banks to do business with, however my family has been banking at this branch for almost 20 years and the ladies in there (Karen and crew) are the sweetest, nicest and most personable people you'll ever meet. Friendliness aside, let's talk about service. To me, I picture this branch to operate like banks of old when everyone knew each other on a personal level, and not only do they remember your name but more importantly, your preferences. I haven't encountered such personal service at any other bank, at any other location. Example: these ladies will personally call you BEFORE your account gets overdraft! I know this because my late mother had 4 accounts here and they would keep tabs on all of them. They'll call to say, "this account has a pending charge but will overdraw it, you want to transfer money from the other account?" And again, they've been doing this for years for us. And it's not like any of these ladies are a relative, we're just regular old loyal customers is all. Again, no other branch I believe would do this. Plus when my mother passed away, they sat down with us and made handling all the legal stuff with them a breeze. In efforts to consolidate banks I wanted to close these accounts and just go to one bank (not this bank but the one my husband works for!), but just because the ladies at this branch were so professional and wonderful to us over the years, I can't move myself to leave. Now that's how you keep a customer!
