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April 2023 by Michelle Porter
We discovered this store accidentally when we were referred there to get aluminum gutters. What a find! Aluminum gutters are really hard to find in East Hawaii and they had exactly what we needed. Even though our order was small, the kind gentleman dropped everything to help us and treated us like we were very important. They also have a retail store that has really high quality and amazing merchandise. From snazzy polarized safety goggles to Makita and DeWalt power tools, Igloo coolers, Honda generators, beautiful high visibility clothing, and these tie straps to secure your load that are customizeable and stick to themselves! (Never seen those before!) Everything your crew needs to work safely and efficiently in style! Awesome customer service too! We will definitely be back and recommend White Cap to others!
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August 2021 by Jameson Williams
Best Matterial Supplier around and the Team Is Just Amazing . Always willing to help with a smile .
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December 2020 by Da Hamma
Great service and a beautiful atmosphere. Aloha
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May 2020 by Family D.
We've been having trouble with our Honda 2800i generator, which is still under warranty. We live off-grid, so we use it daily. We charge up our batteries in the evening, and we regularly plug our 1000W microwave straight into the generator to pop popcorn. The problem the generator has been having is that it's leaking/burning/using oil--I'm not a mechanic; all I know is that it needed oil added just about every day, which is not normal. So we took it to White Cap. They said the only problem that they found was that there was oil in the spark plug. They changed it, and we picked it up. We weren't completely satisfied with that because hello, we shouldn't need to add oil every day or two. They said bring it back if it gets worse. So we brought it home. Now, its output is less than half what it's rated for. When we tried to charge our batteries, the generator kept faulting out. But the kicker was when we tried to cook popcorn. It normally takes 2 minutes. After getting the generator back, it takes twice as long because the 1000 watt microwave can't pull enough power from a 2800 watt generator to work properly. Even the lightbulb inside the microwave was too dim for us to see the bag. We called to tell them that our generator is now literally worse than when we took it in. We were told that we must have done something to it because they didn't even take it apart though her list of what the mechanic did is different from what we were told by the mechanic. In short, we took our under-warranty generator in for repair. They sent it home insisting that nothing is wrong with it, but it now won't function well enough to do basic things like charge our batteries or pop a bag of popcorn. I'll update this review if they make this right. But for now, they've damaged our generator, and they're blaming us.
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May 2020 by Kayleigh Nicole Marafioti
manager joycelyn in here very rude I use to come here all the time now not sure if I want to pass couple of times I came here, her customer sucked I would rate a zero if I could.
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April 2019 by lahbyrd
Friendly and knowledgeable crew! Mahalo
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December 2018 by Allyn Tabata
Very friendly and helpful customer service!
