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January 2024 by Andrea Cornett
Excellent customer service. Very efficient and friendly. Highly recommend this location!
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August 2023 by Dr. Patricia Michaels WALTERS
Deak and Kayla where both super great repoure with each person.
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June 2023 by DanCyn Gustafson
Great staff but no shuttle service to get there
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December 2021 by Anthony Carvalho
Employees here go above and beyond. Always superior customer service.
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October 2021 by Michael Mattos
Excellent customer service...friendly, knowledgeable and professional. They made us feel extra special. The Jeep that we rented was very clean and in excellent condition. And they have the best prices in town! Mahalo, Dean!
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September 2021 by Miki St.Laurent
Excellent customer service!
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July 2021 by Tuscohensac Cohen
This Hertz just 5 minutes from the airport terminal (easy Uber ride) saved my family when we got split up due to a problem with the airline! Two of my kids arrived a day ahead of me which was a huge stress, but Kayla at this Hertz took my frantic phone call and figured out a way to rent a small car to my young adult son to hold the kids over for a day until I arrived with my daughter. So helpful and made it all easy! When I arrived she had him return the car and then provided me with the bigger car I had originally reserved for all of us. She was friendly, efficient, made the process easy and a huge relief!
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June 2021 by KiefMeBoi
Easiest rental experience I’ve had, super friendly people, and very easy to wrk with.
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December 2020 by Traci Holliker
Excellent staff and service! Clean and safe vehicles at a very reasonable price!
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November 2020 by Jiobeckks Hernandez
Stay away the guy doesn’t know anything they don’t like helping locals out we paid for the rental before hand and told us that if u are local u need a credit card even though the car was already paid for before hand ......GO BUDGET !!!!
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August 2020 by Randy Flinders
Best rental car experience I've ever had. Dean took cafe of us every step of the way. He even gave me his cell phone in case we needed anything when the office was closed. When i needed to extend the rental period, a quick 5 min call and boom! Done! The car was spotless - cleanest rental car ive ever rented. Took all of 5 min to return the car, and then they gave me a ride to my next destination, with no waiting at all. They made me feel like a VIP and like family - all at the same time. The Aloha spirit was evident throughout the whole experience. Highly recommend!
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August 2020 by Sheyne S.
Went to pick up my rental car on July 17th around 5:30. The guy at the desk totally hated his job. Rude and spoke over me the whole time. Do better Hertz
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July 2020 by Cody Massat
Great service and awesome cars!! Thanks for helping us when our car broke down. Also thank u a million for giving us an awesome Jeep!
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January 2020 by Philip Tait
Convenient
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November 2019 by Dane M.
Living in Hilo, customer service in this very laid back town can at times be questionable, but the manager of this location, Dean and his customer service representative, Marisa, were great! Along with the wonderful ladies that transported me to and from my pick up location, they made the rental experience quick, very pleasant and the level of professionalism was top-notch! If I ever have to rent a car again in Hilo, I will definitely return to this location!
