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June 2023 by Luana S.
0 Stars cause lady is a scam. She doesn't even file people's taxes on time. Also she just took everyone's money and left. Which just isn't right.
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June 2023 by Patricia B.
I'm f this could get be Michelle Slone a 0 I sure would. She has not filed people's taxes after she said she did. She left the island and nobody knows where she us , or where all of our SSN numbers and bank information is. If you were a client of hers contact the IRS to get an appointment in Hilo. They were so helpful!! Also get an identity theft affidavit from them to fill out
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January 2023 by James W.
This tax preparer (Michelle) is the absolute worst. Fraudulent, no ethics nor integrity. First of all, you'll notice the website makes no mention Michelle (the owner) is a "Certified Accountant". She is a "Tax Preparer". Anyone can become a Tax preparer by taking a 70 hour online course. Once you hand over all your tax documents She nor her office staff will respond to phone calls or emails. She makes errors on your 1040 filings, also files past the 4/15 deadline. If you receive a notice from the IRS regarding inquiries or penalties. Good luck. She will disappear. I've tried to reach her with emails phone calls for over a month and I have the emails to prove it. She Made an error on the 1040 filing that resulted in thousands of dollars. She won't even respond whether she has filed your returns on time or otherwise. You can't even go to another "real" accounting service, basically holding you hostage because she has all your 1099's and deduction documents and you can't even get them back nor a response. BEWARE! Stay away from Michelle and her Business.
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January 2023 by Pualani S.
Too bad I can't give negative stars. For close to a year, I have been trying to obtain my client's records from this business. I have done the following: (1) sent emails to the business, (2) sent certified mail to the business, and (3) called the business. My client has done the following: (1) call the business and (2) physically wait outside of this business only to be given the runaround each time. Michelle converted my client from QBD to QBO and did a LOUSY job of setting up QBO. No balance sheet accounts and invoicing and payments were messed up. My client ended up writing off a lot of the outstanding invoices because we weren't able to determine which ones had been paid When I took over my client's accounting, I found out that there were outstanding debts with the IRS and Hawaii Dept of Taxation too. I helped to set up a payment plan with the IRS and my client is now current with the State of Hawaii Dept of Taxation. GET is now reported and paid on time Michelle also set herself up as the primary admin for my client's account without my client's consent. I spent four (4) days on the phone with Quickbooks to resolve this and the billing fiasco she created. Since she had control of my client's billing she decided not to pay and client's subscription was unknowingly suspended and my client was unable to do any work in QBO for a few weeks. I could go on and on but I will spare you. Basically, the whole point of this post is to warn you about this business and its horrible practices
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August 2022 by Hillary S.
While the tax process went smoothly, unfortunately they forgot to actually file our return. After a month my husband went in to.check on our refund and was told to wait a few more weeks. I kept checking the IRS site and there was no record of them filing. At 6 weeks i emailed and called them. It took 3 calls and a week to get them to respond to the email where they responded that they would try to look.into it. The next week our return was filed but I found out by checking the IRS site. They never contacted us, apologized, offered compensation nothing. A month and a half is a long time to sit on a return but had they contacted me and apologized or even been responsibe at all I wouldn't be writing a review.
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November 2021 by Noah N.
Doesn't answer your calls. Horrible about following up. Over priced. Just overall fed up with this company. Once you pay for your taxes to be done good luck on anyone caring what happens after the fact!
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December 2020 by Kahealani M.
I always see Michelle when doing my taxes & she is the most knowledgeable person that goes over the break down of your taxes & explains what you should do if you ever need to change something. Michelle is really patient & she takes the time to know her clients on a one on one basics. I highly recommend to for everyone to see Michelle if you ever need help understanding your taxes & what everything is about!
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August 2020 by Gabriel S.
Very rude people that charge so much for doing so little. When you call for help or information they act as if your bothering them. Do your own taxes online and get the insurance you'll be better off.
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March 2020 by M N.
BEWARE - The worst! Always excuses and crisis here - computer crashed & lost records, owner got into serious accident, father died, had to fire an employee, documents misfiled, etc. This business was good until owner's father passed. Now it's a mess. Not reliable at adhering to stated business hours, they don't answer phone calls, they don't return phone calls, unfriendly vibe, completely unreliable, owner &/or staff screw up & blame customers, etc. NOT RECOMMENDED.
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March 2019 by Kenneth K.
Michelle and staff has done a great job! Totally happy and satisfied with their service and expertise...thank you so Ken Kudo...I'll be back next year
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January 2019 by Star T.
Michelle has been doing our taxes for many many years now. She is great, Reasonably priced, and super helpful. I enjoy working with her and her father very much and would recommend them to anyone. Aloha
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July 2018 by Hokule'a A.
I have been getting my taxes prepared here for several years. They have always been consistent and processed my return quickly. I have requested copies of my return through out the year with minimal notice and Michelle has always been great about printing them and having it ready. I enjoy the personal touch of a small business.
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January 2018 by Jeff Pollock
Excellent and professional service! Been having my taxes done here for many years. I recommend to everyone.
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April 2014 by Bif Jonson
We had a terrible experience with this company. First they were incredibly rude and dismissive on the phone. (This should have been the only red flag we needed but we gave them the benefit of the doubt). Then they failed to followup with us as they said they'd do. We asked them for updates on whether they'd done our taxes for over a month, each time being asked first "who are you?", and then being told they were just about to do them. Finally on April 13th we called, got the same response, and had to tell them to cancel the service and that we'd do it all ourselves. At no point were they polite or caring. To top things off, they insisted that we email them our documents (being off-island) through a regular email account, which we felt uncomfortable with. Now these creeps have our personal information on hand, makes me even more uncomfortable. AVOID THIS COMPANY AT ALL COST. THERE IS SOMETHING WRONG AND PLEASE CONSIDER THIS YOUR WARNING.
