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March 2024 by kauai ishibashi
H&R thankyou again for all the help you continue to give me and our community.
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March 2024 by Kekoolani Peneku
Professional service. Courteous preparer
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January 2024 by Chance “Babba” Galletes
Awesome, and carring need more workers like these guys getting the work done perfect and timely manner.
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July 2023 by Mike D.
This year was my first and last experience with H&R Block. Prior to getting married, my wife said she always had a good experience with a local H&R Block rep. So, I began trying to contact the same rep in early April - leaving voicemail messages that were not returned. Next, I went directly to their office to find out if I would need an appointment to begin the process. I met with the same rep that had previously prepared my wife's taxes. The rep confirmed that she would prepare our taxes. I let her know I had all my tax papers digitized and could send them to her from our home. She stated that would be very helpful. I returned to our house and sent all documents relating to our taxes. The H&R tax rep responded to my email, by saying 'TY'. That was the last time we ever communicated. After several weeks passed, I sent more email messages, asking if there was any progress toward completion. With no replies to my email messages, I began trying to phone her, many times. The local office has an answering machine (no one ever answers the phone). Again, I left multiple messages, requesting a return phone call - none of my calls were returned. I escalated my concerns several times, within H&R management. I was eventually issued a Case Number. I was assured that someone would investigate our concerns and that someone would call me back within 3 to 5 days - again, no one responded. My wife has the personal cell phone number of the same person H&R rep and tried calling her - but no one answers that phone either. Today, (July 6) more than 3 months since I first tried to communicate with our H&R rep, I spent more than an hour speaking with four different H&R reps. I was told that we did not even have an account with H&R Block. The H&R managers could not even confirm if our local rep was still working for the company. If H&R Block cannot manage simple communications, I am not willing to entrust them with completing our taxes.
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May 2023 by Edward Barraza
Terrible
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April 2023 by Darlene Calles Christian
We like our tax professional, Byron Toma. We look forward to returning next year.
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March 2023 by Kulika Riveira
Terrible service and I didn't even get back all my tax forms I provided them from last years 2021 return.
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October 2022 by Gayle Kuheana
I appreciate how quickly I got an appointment. I also appreciate having my questions answered in ways I could understand.
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October 2022 by Vittorio G.
I was late filing my out-of-state taxes and my federal taxes and was worried about my situation. H&R Block Professionals reassured me that they would get me through this process. I had considered TurboTax and filing my own taxes but as saying goes, "penny wise, pound foolish". Luckily I had some "common cents" wisdom and trusted the Pros @ H&R Block. "I'll happily pay more taxes if we all have equal human rights." Trisha Paytas
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August 2022 by Delia Santiago
My client had to amend his return because the H and Block ineptitude was huge; as they deposited the refund in some one else’s bank account and not pretend to sweep it under the rug!!!!
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August 2022 by Keoni Marcelo
Great Service by Far, The Only Downfall is that They're Not Opened Tuesday and Thursday Which Sucks Immensely
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June 2022 by Erik Poloa
Byron and Marco were extremely helpful. After covid, I was overcome with stress and anxiety. But the these two eased all my worries. It was a great experience
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June 2022 by Hope Terwilliger
They were extremely helpful and knowledgeable. If I had known doing my taxes would be this easy I would have done it sooner.
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April 2022 by helen egan 808
NEVER AGAIN! Total rip off ? Charged me $340 (advertised $80) for a simple 1040 and state. BOTH my state and federal were filled incorrectly!!! H and R block had me getting a state refund, but in fact I owed. On top, lady skipped over any direct deposit telling me "I dunno, for some reason it didnt ask". What a crock.Not only a waste of time AND $ (I'm a single mum too ?) but I had to spend quite a bit of time going back and forth with h and r via stupid h and r app, calls to irs and state of hawaii tax division.*gotta mention the one call I had with woman who incorrectly prepared/filed my taxes, she was SO RUDE. Interrupting me repeating "you need to understand. You need to understand..." Apparently "I needed to understand" she doesnt DO anything but punch in a few numbers and program figures everything out for her....all the more a WASTE OF MONEY.aloha ☺️?
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April 2022 by Randall McDanold
Fran was available for me and did a great job with my tax prep I will be back in 2023
