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October 2023 by Mr Miles
EDIT: I've since learned that JH is a no go. The support is awful. After I've a week over attempting to contact my preparer (or anyone that could correct my return) I made an appointment and made the 3 hour find to drive to their Walmart location.There I was greeted by two recent graduates of their training program that informed me they weren't experienced enough to make the corrections. After about an hour of back and forth calls and texts I was given a corrected form. Luckily they refused to fax in the documents because when I got home I discovered that my corrected form STILL HAD ERRORS!!In addition they refused to file an amended return which would have provided me with my tax transcript. That transcript contains information needed for me to access certain functions of the IRS web site.So for $600 dollars all I got was a the month delay and the privilege of doing my own taxes.I just can't wait to see what happens when the state finally catches the error - I'll be doing the whole runaround again.I can't really say anything bad about any of the staff, but the corporate and support service are absolute garbage.The preparer was fast, friendly, knowledgeable and courteous.I filed in January and was rather surprised by the fee because it was more expensive than my previous professionally prepared returns by over one hundred dollars, but again not the fault of the preparer or any other member of the staff.Apart from some initial problems with the portal everything seemed fine, but it's been three months and I've received a letter from the IRS indicating that there is an error on my return.I've been waiting several days for a call back from Jackson Hewitt. I've called both the Hilo and Kona offices and was only able to leave a message. I was told a preparer would call me back or I could come to the office. (Last time I went to the office there wasn't anybody there that could help me and I won't make the 3 hour round trip drive just to get the run-around again.)After not getting a call back I called the Pearl City office, apparently their district headquarters, and left a message there. When i didn't get a reply I called again and and left me email in the hopes that it would be easier for me to connect with someone.Today I spent quite a bit of time on their website attempting to get clarification about how and who to contact to resolve the issue. (type "Contact Client Care" to bypass that idiotic chat-bot)I spent nearly an hour on chat. The first rep ended up giving me a number to a corporate office that when called resulted in a message indicating their voice mailbox had not been set up. The next rep just kept giving me different phone number that either go to the JH "let me find your local office" recording or two the pearl city people that have (or have not) been forwarding my messages to Hilo/Kona.In the meantime I've looked through my returns and found the errors. One form wasn't uploaded to the IRS and the amounts from that form don't match the amounts on my tax documents. It's a simple fix, but I simply can't get anybody on the phone so it get taken care of.
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April 2023 by Latsi Molokac
I needed to finish my tax return by limited time due to my travel oversees. Jackson Hewitt Tax service helped me with my tax returnand I was very happy with result of my tax return.
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April 2023 by Che D
They were very personable which made it easier to go thru the process. They were very helpful & knowledgeable. Thank you for assisting me!
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March 2023 by JOE HYDE
Great service for five years in a row thanks Jackson Hewitt see you next year
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March 2023 by Ginger Takeshita
Fast and efficient with great customer service!
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May 2022 by ronette domingo
Michelle has been amazing and that’s why we chose to come back to her this year. She’s very knowledgeable and personable and we love her so much!
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May 2022 by marc saito
Excellent service! Will definitely be returning and will be suggesting Jackson Hewitt to others
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February 2022 by STORMI K.
Messina Q. at the Hilo Walmart location was awesome! She explained to me everything & answered my questions to the best of her knowledge. The process went really smooth! Thank you!
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May 2021 by Jean Smail
I appreciated the help they gave us in resolving problems caused by a past tax preparer we had in WA state. They were very professional, but also made you feel comfortable. I will certainly be back next year.
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May 2021 by Kim E
My taxes were a bit more complicated for 2020 since it was a rough year for many. Sold stock, took advantage of the COVID retirement withdrawal etc. My normal DIY Turbo did not have certain forms I needed uploaded to their software so I looked for an Alternative.Let me say that I was surprised a tax service located in Walmart had such high reviews. Thanks to all that took the time to write reviews since I'm glad I gave it a chance. Michelle Lee was efficient, answered all my concerns and gave me the low down on what option would be the best for me. Everything was done by the next day stress free and faster then I would have gotten it done. Thanks Michelle!
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April 2021 by Jeanne Matsuzaki
This year was the first time I used Hewitt Jackson to do my 2019 taxes. We tried doing it on line but because it wasn’t current , it wouldn’t allow us. I was so pleased with Michell LeeShe listened to my concerns and walked me thru what information she needed. At first she said I didn’t need to file because I only have Social Security and two small dividend payments. She said she’s going to see if she could file and sure enough, it went thru and I got a great refund and appreciated her efforts to help me.Thank you HJ for hiring Michell who is very pleasant and a wonderful and knowledgeable employee
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April 2021 by 808 HAWAII
Michelle was very friendly & helpful to our needs. She made us feel like family ?
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April 2021 by Simione Katoa
Isabella was phenomenal in answering all my questions quickly and helped me understand the process.
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April 2021 by Steve C.
Awesome... well it's time I gave credit where it's due. My specialist was kind and helpful. I will return to next year. She explained everything to me with complete professionalism and without distractions. The kiosk in Walmart provides adequate privacy and protection for the customers. The space is sanitized after each client....and you can sleep in til 10:00 am Hawaii time. They open at 11:00. I paid the Feds on the spot. Two thumbs up.
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April 2021 by Young Elena Branch
My tax preparer was knowledgeable,professional and helpful.
