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January 2024 by Malia Kuheana
Keona helped me do my taxes and everhthing went cherry
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December 2023 by Tiffany Gomes
The guy Joe was "helping" me. I had to repeat myself multiple times. I contstantly had to tell him "im not doing pay stubs!" he didn't know what he was looking at on my documents and when other customers with appointments came in, instead of telling them that he's EXTREMELY slow he blamed me. The customer! And degraded me infront of others. "Unfortunately this lady has like 3 different tax documents to go through" he has also rounding all my numbers to the $ in the system. He also said my cost was going to be $500 for my returns when I had the same thing last year and it was not that much. I don't know who hired this guy but PLEASE don't go to him!
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September 2023 by Mr Miles
This is the same operation as the location in Walmart. It's very difficult to get support if they make a mistake with your return, like banging your head against a desk and throwing your cell phone off a cliff kine frustrating.See the reviews for the place across the street.
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April 2023 by Moi Soltan
Ona is the best tax Expert I have went to! It's my second year here! She made the process very simple . I really appreciate her. Would encourage anyone to do their taxes with her! Filing taxes can be complicated but with Ona it went very smooth! Thanks so much for your time!Mohamed
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April 2023 by Erich Cotton
I had a wonderful experience with keonaona, she was very patient and detailed when going through all of my documents she also is super polite and made us feel comfortable the whole time.
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April 2023 by Antonio Carrisal
Michelle is a great all around person and she really knows her stuff
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April 2023 by Jaynel Aldana
Great service and fair prices. Awesome staff !!
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April 2023 by Francine Pasco
They made sure I had all my forms that I needed. They were very patient with me going through every detail and they helped each other when questions popped up and they weren’t sure.
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March 2023 by King Tide
Decided to switch this year and had a good experience. Keonaona helped me and communication was great! I’ll definitely be back next year.
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February 2023 by kimo lua
Have great customer service ?
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February 2023 by Nance Swantek
Had a great experience with Michelle in Hilo! Made doing our taxes stress-free.Ez to get to office.Did not take long at all.Recommend office in Hilo,nice people atmosphere!
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December 2022 by Young Branch
Knowledgeable, professional, friendly service what more could you ask for??
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October 2022 by Malama Gedarro
Expeditious and efficiently informative was greatly appreciated. Their cooperation and concern for ALL my benefits is truly awesome. My commendation to Keonaona Johnson " e po'omaika'i keAkua 'oe !"
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May 2022 by Tony L
Beyond reproach. You can't ask for better service and better qualified staff. I regret using Turbo Tax for the last two years.
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April 2022 by Derek Foley
The personnel at Jackson Hewitt Tax Services within the Prince Kuhio Mall in Hilo are awesome. I was helped by Keonaona and she navigated through my tax paperwork effortlessly. Mahalo nui to the team at Prince Kuhio Jackson Hewitt Tax Service.
