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November 2023 by Linda O.
The worst. The lady named Trina I spoke to was great but the manager Cynthia was a nightmare. She laughed when I told her I wanted it delivered in the weekend when they insisted on delivery today Friday when I have things to do and they driver still hasn't shown up. When I asked for drivers location she said they don't have that technology. WTF??? EVERYONE has GPS on their cellphone!!! zero stars.
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October 2023 by Chey
Car was towed by HPD on a Thursday night, Friday morning both my insurance agent and I called to have the vehicle released. We were told on 5 occasions that they didn't have my car. I called HPD, who was also confused because they called kens themselves. Its confirmed with the police report that they did in fact tow my car. They magically found it, 15mins prior to closing on Friday. By Monday the fees were up to $700+. The lady was extremely rude and unprofessional. Argued with me back and forth that I shouldn't have my car released to the insurance. She gave me the impression that whoever moves the car from the insurance company may take things from my car. The truth is They just want you to pay extra storage fees. You cant “find” my car and when you do, you're extremely rude!
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August 2023 by Patricia Erbschloe
Worst I ever dealt with. Driver stole wallet and cell phone
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July 2023 by D L.
Very quick and very nice staff. Best towing company on Big Island. I send all my friends and family to them bc they do quality work.
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March 2023 by Christopher Lichty
Ken's picked up my motorcycle after I was in an accident. They refused to return any phone calls I made in an attempt to get the bike delivered back to me. Of course, they make a lot more money in storage fees than an actually doing customer serviceService: Motorcycle towing
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February 2023 by kendralind kiley
Last night we called and got Wayne. He was kind, professional, and a down right badass (in a good way) handled business and took my dad's truck to the right place. I whispered to my dad this is proof it's not the size of the man it's how he worksService: Car towing
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January 2023 by Kristi McShane
My car was impounded and honestly I thought I was going to have a horrible experience because of the reviews I had read. I was charged less than I've ever seen per day for storage and they were very friendly. They gave me a discount because I couldn't pick it up for a few days due to the holidays. I didn't have the proper ID on me, but they let me use my college ID as long as a licensed driver could drive it home. All my belongs were still there, no damage had been done to my car. Everything was quick and amazing. I appreciate their service.
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November 2022 by Earnest B
Wench service. They were timely and reasonably priced. Their customer service was outstanding. Definitely recommend.
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August 2022 by Jai Baybe
Save yourself from a negative experience and seek for services elsewhere, except Firestone, run away quickly from there as well.
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March 2022 by Station Agent
I'm trying to buy the VW Passat wagon. That is parked out front. It has been sitting the for at least a year.
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March 2022 by Leo M.
They were very professional and friendly. I called at the last minute and they were busy but managed a pick up within 2 hours. Their price was reasonable and unlike companies which only take cash they also accept checks and credit cards. In the future they will be my first choice for towing.
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February 2022 by Travis S.
Other companies were closed for the day, Ken's was quick to pick up my broke down car. They arrived in 30 minutes and they were actually very friendly, on the phone and the driver. It's quite rare to find a tow company like them. I won't hesitate to use them in the future. Plus they were very reasonable with their prices.
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February 2022 by kathie lautenslager
My experience with the driver picking up my car after the accident was 5 star but after that it quickly went to a zero. We went the day after the tow to collect our belongings from the car. Only one person was allowed in the yard and was with a chaperone the entire time.This was ok but kinda weird.Then I wanted a auto body shop to come look at my vehicle for an estimate and they said "NO!"Since all the auto body shops were full and had no space for my car, my insurance company wanted to tow my car to my house until a space opened up for repair. This was understandable to avoid more storage fees. Many phone calls were made from myself, State Farm claims and my State Farm agent to arrange a day to tow it to my house. All of these calls were hung up on by Kens towing. After many phone calls over a few days time, they agreed to tow it to my house. The driver would not drive his truck with my car up my long driveway because he was afraid he would not be able to turn around. I have had several other tow company's bring up cars with no problems at all! He backed my car off the trailer in the street. My car had a flat tire from the accident and he drove it up my long driveway on the flat tire. I dont know yet if the wheel is damaged. The front of my car was very damaged including my bent, twisted and crumpled front license plate. I can't even imagine how this happened!My experience of them was rude, NOT helpful in any way and completely unprofessional.
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February 2022 by Dave Smith
I believe this is a courpt company, they will rob you. Cost me $280 just to get belongings from wrecked car that they where going to make a lot of money from parts with. My friends car was towed by tgem also and they would not let me 8n 5ge 6ard to as his mechanic to make sure it would strsrt. All about ripping iff customerService: Local hauling
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November 2021 by Lulu Belle K.
Car got full totaled. Cops arrived at scene n asked if they could call Kens Towing. 2 minutes later just like out of a coconut wireless magical world of unicorns n fairy fart dreams a tow truck magically appeared. I swear that Aunty had ESP or something. Thanx for saving the day.
