-
February 2024 by Eric Cruz
Sean & Lori at Midas are the best! Only take my truck to them! Great work & trustworthy! Great customer service! Always leave happy ??
-
February 2024 by Joshua Knox
Had emergency issues with my Jeep on a Saturday. Everyone was closed except Midas. Not only did they solve my issue with only minor charges, they didn’t pressure me into anything. Super polite and helpful. Many mahalos!!
-
February 2024 by Rik H.
TLDR: Complete waste of my time. Thanks Midas. Details: I called the Hilo location to confirm they can indeed perform a 4 wheel alignment on my Saturn Sky. It's a "rare"ish kinda car so I called ahead to check before bringing it in as well as seeing if they had availability that day. The phone person said they did have availability and assured me that they could perform a 4 wheel alignment on my vehicle. I dropped the car off, the lady was polite(ish) but it was lunchtime so I can understand that. She warmed up a lil as I was friendly and talked to her some. :) I explained that I wanted specific alignment settings and that it was already set to GM specs by the dealer and drives fine. She asked me to email the settings so she could print them and give them to the tech. Sweet, all is going well so far. My plan was to leave the car with them because the appt was for later (12:30 and I was dropping off @ 11 something). So, I went to meet my wife @ Starbucks next door. I went back to Midas about 5 min later to request an initial settings printout (wanted to doublecheck what the dealership set it to) an my car is gone from where I parked it but not in the shop. I asked the receptionist about getting a printout and she assures me that they always include the before and after settings. Great! I ask where is my car (because I can see it is not in one of their bays) and she tells me the techs took it for a test drive. !! Umm, what? What exactly are you TESTING?!? I brought my car in for a specific service that did not involve any diagnostics. Fine, maybe this is your procedure, I calm down and try not to be too annoyed with her (she's not the one out joy riding my car). We head home and continue our day and about an hour later Midas calls to tell me they cannot align my car because they do not have the tool. Okay, yeah, so thank you so very much for wasting my time, gas (in TWO vehicles), and putting miles on my car for nothing. Specific complaints: 1. The initial phone person SHOULD have asked a tech. He obviously didn't KNOW the answer. But, nope... I'll just waste the customer, receptionist, AND tech's time by not taking a few min to check. I told him there was a special tool, but he ignored that. He was polite and friendly, but could have saved this whole negative experience with a simple question to a tech. 2. Midas had no business driving my vehicle without permission. I did not ask for any diagnostic drives. It's also funny how they were soooo in a hurry to "diagnostic" drive the sports car (at lunch time mind you) but then it still took them an hour for their computer to tell them they don't have the tool??? 3. Counter lady... I mean, yeah, she coulda been nicer, but given that she has to deal with jerks all day that assume a woman can't possibly know or understand cars... I can empathize. She was the second point of contact that could have save a lot of wasted time asking the techs my specific question "do you have the tool to align this car?" Some folks love Midas. Maybe some locations do better. This location is just not very organized/professional.
-
February 2024 by Wilds Brawner
Sean in Hilo really helped me out…got me in quick, conducted a professional assessment, and gave me great advice! Mahalo and aloha
-
February 2024 by Mallory Kaipo
Laurie was very polite, professional and friendly! They checked my car thoroughly and gave me professional advice. Much appreciated!
-
February 2024 by Alika Muneli
The Staff are helpful and friendly. Service is great and would recommend them to anyone looking to get their car or truck fixed.
-
February 2024 by Grace Cobb
Midas is a wonderful place your vehicle needs. Wouldn’t take my truck to no other repair place. NUMBER ONE IN MY BOOK.
-
February 2024 by Linda Kolii
They good service.
-
February 2024 by Christine Mochizuki
My husband and I always receive outstanding service at Hilo Midas. Last month my 2019 Camry suddenly started overheating and we had to have it towed to Midas. The techs quickly found the problem; the electric water pump needed to be replaced already. Lori spent pretty much the whole day trying to find the part locally or online, on top of managing the busy store. Unfortunately I had to go through the Toyota dealership for the part and repairs. Midas did diagnostic tests and my car was left there over the weekend, but they didn't charge me for anything. Other businesses would've made me pay for the scans and time. I highly recommend Midas!Service: Auto maintenance
-
February 2024 by Hawaiian Time
Sean/Lori from the moment I walked into the establishment (Midas) greeted me and showed a very high level of professionalism and knowledge. Amazing customer services.
-
February 2024 by Airin Moots
Got my tires mounted and balanced, Sean was very helpful and got me in pretty quick. Very professional and fast.
-
January 2024 by Star Fox
You know, I read the reviews and some places had better reviews .. but the other place with 5stars is charging for the extra stars IMOThe lady upfront was really nice , gave me a quote on the phone and it was the cheapest for an oil change with rotation and inspection included. The other place charge extra for rotation.I use midas in the past and the place is simple and it was actually cheaper than the quote and they have discounts online.Thanks midas
-
January 2024 by cosette iniguez-isaacs
Very helpful and a Quick and Easy safety check.
-
January 2024 by Tyler Nakamura
Excellent service all the way around. Thank you guys!
-
January 2024 by Calvin Uemura
Always helpful and detailed on job to be performed. Super customer service.Service: Vehicle safety inspection
