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October 2025 by Nora Zane
When you read other people's reviews you will notice they were ignored and never received an updated courtesy call from the Front Office.
If you want to be appreciated and not ignored go to another business with 5 stars. You will receive good customer service and they will make you feel important. But what they are doing is building a lasting relationship. And you will share with your family and friends about your good experiences and give future return business.
I wouldn't have given one star, but I had to in order to leave a comment.
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September 2025 by Mahealani Taganas
Brought my car here to fix a smash.. very satisfied with outcome. It was fast and my car is back looking beautiful like new… staff is very friendly.. Highly recommend !
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August 2025 by John Caudell
Ran professionally, by people that care. Vehicles are repaired the right way to icar standards. Look for this designation when considering a collision repair center.
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January 2025 by Greg Jasper
Only does intake and outtake on Monday mornings. Means they keep your car over the weekend for some reason. Then they forgot to order parts so it was almost 2 weeks. Our car rental cost as much as the deductible. Interior cleaning was incomplete and terrible, I immediately had to do the inside of the windshield again, so smeared. Suggest you go elsewhere.
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July 2024 by Water Man
TopNotch with everything they did to repair my car! Thanks MS
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May 2024 by Jean l Garcia
I have gone there yet but I do have an appointment @10:00 on this Friday
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October 2023 by Haneen Elayyan
I didn’t expect to get this rental and I had a lot of fun driving this 2020 Chevy Camaro. The service was smooth and easy
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September 2023 by Gene Eric
Clean place for sure!
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August 2023 by s cota
Best experience with an auto repair shop! Derrick and the crew were wonderful and professional! I'll definitely be sharing this experience with friends and family!
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August 2023 by Malia Cota
BEST EXPERIENCE WIT A REPAIR SHOP! DERRICK AND THE CREW WERE ABSOLUTELY WONDERFUL AND PROFESSIONAL! DEF RECOMMENDED MS AUTO ?
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August 2023 by Don H.
Just got my car back from MS Auto. Done on time. Done with no hassle. Came back in perfect shape and clean...freshly washed. The people were friendly and professional. Hope I do not need them again, but glad I drove from Kona to Hilo to have them do the work. Well done.
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July 2023 by Russell C.
MS auto is the only Allstate body shop. I went into the shop, downloaded the Allstate estimate to the MS email. was told that I would get a call back for an appointment. 30 days went by. called back. was told that I could not get an appointment because the shop was backed up. I asked to be put at the end of the line. I was told that MS did mot know when that was. told to take my car somewhere else.
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June 2023 by Rebekah Holladay
Don’t work with them if you’re a woman. I called for weeks and they never called back or made any effort to even schedule to have my car fixed. They did nothing for us until my dad called. 2 months before they took it in and 2 months before it was fixed. We only worked with them because of our insurance
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June 2023 by Sc O.
Honestly they don't even deserve one star! The worst business I have ever attempted to do business with in all my years!! The only reason why I went to them in the first place was they were so called the preferred shop by my insurance company and why??? It's beyond me!! Wake up liberty Mutual the bad business reflects on you!!! These people just flat out lied to me over and over again! So many empty promises and so many we will get back to you this week but it never happened. I have waited over a year and still nothing!! I give up and I will move on to another place that would like my business. The only thing I can tell you is just STAY AWAY!!
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May 2023 by Amos Ayap
I took my car in for a estimation. It took 45 days for an answer. While waiting for a call about the estimation. I called them 2 times through out the 45 days. They told me they were short appraisers and that they're working on it. Several days past I went into MS to talk to someone, I was escorted outside to talk with the appraiser, he than apologized for the delay and assured me it's being worked on. Well on the 45th day I called the appraiser and he told me this weak excuse. He said his supervisor told him to say that they can't work on my car because they don't have the man power to repair it. I was like it took 45 days for you to tell me that. I was tripping out. I asked if Junior knew and the appraiser changed the subject like he didn't want to say yes or no. I took my car to BODY PROS the following day. Bob at body pros got an estimation to me at the end of the same day. MS has to work on communication and customer service.
