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November 2023 by Johnny Dollar
Super nice service , had my car windows smashed and they helped me quick and easy.
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November 2023 by Charles
Ripoffs! Be sure to check how much they are charging you BEFORE they run your credit card!!!They charged me for gas. When I pointed it out to them, they ran it again without the gas and gave me a corrected "receipt". However, only the first charge went through. Guess who's problem it was then?I went back to the counter to try and get a refund and was told it was not their problem. It was MY problem to be fixed by calling Payless and fighting with them.Not doing that. Reporting them to the Attorney General's office of consumer affairs.
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October 2023 by Amanda Rydeen
They told me the protection plan would cost 17 dollars but I checked my bank account the day after and it was an extra 52 dollars. I call them and they said she lied to me about the price so I got the managers phone number and he has not called me back about the problem yet.
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August 2023 by Beka W.
This was a quick easy experience with Budget in Hilo. We came in from the cruise and the shuttle took us there and picked us up. Reserved the same day, and it was a smooth pickup process. Nice Dodge Charger. Returned and was equally as smooth. The representatives were friendly and helpful. Would recommend.
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August 2023 by Mark K.
The seats were so stained and disgusting with tears that I don't think I will ever rent from Budget again...Shame on Budget for renting a car with 46,000 miles and so much wear and tear
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July 2023 by Darlene L.
Wesley really took care of us when our Turo rental fell through and we needed a car last minute. It was late at night, but he was cheerful and kind to us. We appreciated his help making sure we were set up with a good car and were thankful to have met such a quality human! The process was very smooth and easy- he was so quick to run the numbers and give us the paperwork. He's left us with such a great impression of Budget Car Rental.
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June 2023 by Pebbles K.
Bad service, I was waiting for over 40 minutes in line. No one is at the counter. I made reservations for this about a month ago. This is how Budget will help you waste time on your vacation.
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June 2023 by Nikki N.
Unreliable vehicles - my car broke down within two days of receiving it. After hours on the phone with customer support, received a replacement rental that was not cleaned and reeked of cigarette smoke. Lost valuable vacation time.Terrible customer service - I had to repeat myself to every rep. There was no urgency to help me and had I not been diligent, I would likely still be without a vehicle.Budget needs to step up quality and delivery.I will not be renting a vehicle with them again.
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May 2023 by Jesand A.
Very welcoming and helpful customer service! I totally forgot the agent's name but she was very nice and accommodating. I opted for pre-pay so the transaction took about 5-7 min. Had to make a few minor adjustments to my reservation but overall they were easily resolved by the agent. They do put a $250 hold on your card, which is refundable I believe 3-5 days once the car is returned. My online reservation stated I would get a Toyota Camry or something similar (full size vehicle with four doors). I got a nice new Nissan Altima, very clean and still with the new car smell. It's also a push start! I return it tomorrow so I might update this review. Mahalo!
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April 2023 by Shane Armour
AVOID AT ALL COST. they charged me 250 extra after finishing my rental with an accusation of having a pet in the vehicle. i did not travel with any pets. ridiculous. to fix it, i called customer service, was on the phone for 20 mins before agent said i’m sticking with charges. i didn’t have a pet and extra charge is huge. now i fight to fight it through my bank. what a waste of my time. horrible agency. avoid at all costs!!!
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January 2023 by Ryan K
I rented a car from them in October 2022 for a weekend trip to Hilo. The rental was nothing special but was exactly what I needed to get around. I returned it without issue, the employee looked at it said I was good to go so I did.A month after the trip Payless sends me a letter saying they are charging me $90 for “damages to the vehicle” with no addition information. I called them to dispute the issue and get more information because of the length of time between the rental and them contacting me as well as the lack of information provided when they did contact me. All the gentleman on the phone would say was there was a nail was found in a tire and there was nothing they can do. I will never do business with Payless again nor do I recommend them to anyone else.
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December 2022 by Danny M.
Be careful about dealing with this business. I had a fraudulent charge against my credit card from this place. There shady. If I could give them less then one star I would.
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December 2022 by Keahi L.
Thank you Wesley for the great service picking up my rental car from ITO, Hilo International Airport. Total interaction was less than five minutes. By the way, a 250.00 hold was put on my card. I got a mid size vehicle with insurance and it was affordable for the day. Opted to put my own gas, which is 5.00 a gallon right now in Hilo. Car was smooth driving, low mileage, and not clean. So I advise to sanitize and inspect before driving off the lot. Drop off was easy. Just park the car, write down your mileage on the provided paper, and drop that plus your keys at the front desk. Had a great experience and for the price ya cant beat it.
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November 2022 by Minsuk Yoon
(Translated by Google) I was taken aback when the employee suddenly asked for insurance.And when making a reservation, it says one of a jeep or an SUV, and a jeep appears on the screen, but an upgrade is required to make it a jeep.(Original)직원이 갑자기 보험을 물어봐서 당황했어요.그리고 예약할때 지프와 suv중 하나라고 하면서 화면에는 지프가 나오는데, 지프로 하려면 업그레이드 요구합니다.
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November 2022 by Daniel Latini
Picked up in Kona and was able to easily change my dropoff location when picking up. Line was short but could see it getting over run quickly but we had no such problems. Upgraded car, which was super, but found out it was a Chrysler... It worked but the Atari Pong paddle gear shift sucked ( but not here to rate car). All in all I've used Payless before and this time and for the price point it's perfect!!!