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March 2024 by Lornalee K.
The sandwiches are amazing. Made to orderquick friendly service. Always clean and maintained. That Italian sandwich tho
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March 2024 by Andrew T.
So few registers open the lines stretch half way across the store. Don't get me started on how if you buy milk in the store it's much more expensive than if you have them bring it to your car, and they won't price match their own advertised price. If it isn't criminal it should be.
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February 2024 by Lorna S.
I went to Safeway yesterday and tried to purchase a digital coupon of Beef chuck ribs for $4.97 a pound, but they were all out, I asked for a rain check, but was told "No rain check on this item." The coupon doesn't say limited supply, poor customer service!
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January 2024 by Rita D.
Disabled folks beware! Yesterday the motorized cart I was using was confiscated by Safeway staff halfway through bagging in the self check out because I was too slow and standing (I'm unable to lift filled grocery bags or twist my body from a sitting position.) I was informed another customer was waiting for the cart and when I was through bagging a staff member would "assist me" by pushing a regular cart to my vehicle. Apparently, because I could stand it was assumed I was (1) able to walk to the parking lot (I'm not) and (2) had a car (being on prescription pain meds I'm not able to drive currently.) Seeing my response (dismay and tearing up) the staff member decided it was a good time to laugh and joke about my not liking onions. Perhaps I should have presented a doctor's note verifying my need need to use the motorized cart or explained beforehand the need to stand while bagging groceries. It never occurred to me the cart would be taken away while I still needed it or without asking me if I could manage without it. It's called detrimental reliance. Or perhaps a little education is needed regarding making assumptions about disabilities or the inappropriateness of laughing at a customer's distress.
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January 2024 by Jeff S.
I was at Safeway tonight. I was about to purchase two fresh sandwiches from the deli department... when I noticed the grey haired gentleman who used the men's room, didn't wash his hands...go behind the counter to make sandwiches etc
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December 2023 by Mitsuru T.
While leaving yesterday, I was stopped by KIMBER, an employee accusing me of shoplifting!! I had just shoved my receipt back in my bag, frustrated, as I didn't receive all my discounts (a whole other story). She yelled out "I SAW THAT!! WHAT DID YOU JUST PUT IN YOUR BAG!! LEMME SEE!!" Customers stopped to watch, one even began recording on her phone! I was humiliated and went to the manager with KIMBER. Once we saw the manager, KIMBER blatantly lies and says she didn't accuse me of stealing!! Ariel, a manager, sends KIMBER back on the floor without repercussions. The Store manager, Chris B, took me outside and said that he would be upset as well if it happened to him and that he would understand if I never wanted to come back!! Wow! Filed complaint with BBB and Albertsons / Safeway corporate.
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December 2023 by Priscilla R.
Kierdan! You da man! I interrupted you while you were setting out berries and asked if there were any more seedless red grapes. There was only 1 package left on the produce floor. You said you'd go back and check, and to give you 3 minutes. You were back in under 2 -- I timed you! -- with a beautiful box of packaged red grapes and told me to take my pick! Thank you for going above and beyond! I nominate you, Kierdan, for Safeway's Employee of the Year 2023!
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November 2023 by Elizabeth L.
Can't even order a thanksgiving dinner. Because the Hilo Safeway are only allow so much. So I ask the employee. Maybe you can take the sign. Since you can take anymore order. He said. I don't get pay enough to take it down. No more aloha!
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July 2023 by Lisa P.
Shopped at this store for over 30 years- last few I have been using the pickup service. I am tired of getting ripped off- discounts applying to buying in bulk are left off because somehow they only have one less than what you ordered and there is never a replacement!!! Really!?! Checking the app prior to leaving for the store does not work- and once you have pointed this out to them and they admit what they have done- YOU must go back to the store for the discount. Sneaky and not ok. I am done shopping at Safeway/ good riddance - KTA, Sack and Save and Foodland are way more Akamai.
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July 2023 by Aime Dietrich
Friendliest sweetest Cashier!
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July 2023 by JL C.
It's a holiday, but still. . . about 4 registers and the self help for the store today. Lines in all of them are over a dozen each. Pathetic!
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May 2023 by Toasty Dogs
Amazing staff!! Always willing to help!!
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March 2023 by Terry Versher
I guess you know they had a good selection of beer and wines and spirits
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March 2023 by Bina S.
We went to this Safeway several times when we were in Hilo. Super clean and the prices are comparable to the main land.
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November 2022 by Laura P.
Really enjoyed our experience at the Boars Head Sandwich cafe in Safeway. Marita made our sandwiches today, and she was so helpful and patient with us! She was generous with the portions and always made sure we had what we wanted. Will definitely come back and hope she's there!