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March 2024 by Sweetface Gonsalves
This Sally's is really backwards. No customer service whatsoever! when I went to return items that were never opened nor used within a matter of a couple of days of purchase, the sales associate had to call her manager because she was not allowed to give back a cash return. That is their policy, she said. Even tho it's not listed anywhere on the receipt or in store about it. She says they can do an automatic debit or credit, but she needed to get her manager's approval for a CASH BACK return. The manager asked the associate to ask the customer, which is me, if I could come back later to do a cash return because they just opened the store 15-20 minutes before I got there. He wanted me to waste more of my gas to come back to Hilo when I live Pahoa side. Ha! Then, the manager asked the associate if he could speak with me on the phone. He then told me that I'm not allowed to do this again, when I've never done this before. I told the manager he won't expect it from me because I won't be returning as a customer! The worst customer service EVER! He was rude and had no manager skills. They need better customer service skills and a better manager! Worst experience at a Sally's EVER! Be careful when you use CASH!?
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February 2024 by Ashtardi Angeles
This new employee with fake huge lashes and too much foundation on is extremely rude to customers especially when answering the phone “she” just hangs up on customers mid asking questions. It was utterly upsetting and they really need to retrain on their customer service.
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October 2023 by Aaron Brousseau
I had a wonderful experience at Sally's Beauty Supply in Hilo, Hawaii. The staff here were exceptionally helpful and attentive. They provided excellent customer service, helping me find exactly what I needed. It's always a pleasure to shop at a store where the staff goes above and beyond to assist customers. I'll definitely be returning for all my beauty supply needs!
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March 2023 by Darci B (Jadekitty)
We were able to find everything we needed and the staff was very friendly and cheerful.
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March 2022 by Luara P
I love this place. I can always get help, expert help, from the ladies. They're always so warm, kind and leave you feeling good.
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January 2022 by Jaylene M.
Of all business that have closed down in Hilo, Sally's Beauty Supply should have closed down and the other businesses/restaurants should have remained. Sally's beauty supply is useless and worthless yet overpriced. Their corporation is a rip off.
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November 2021 by Kortney Birch
The employee was so nice and helpful. I came in thinking I needed one thing but she gave me personalized advice and my hair turned out great! Very happy with my purchase and outcome.
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September 2021 by Lolita Dee
Employees are helpful if you have any questions. I like that it's a small store so it's not overwhelming.
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April 2021 by warrior mama
They’ll just be randomly closed on days and times they are listed as open- don’t ever make a trip there without calling first
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March 2021 by Lola Dee
Employees are helpful if you have any questions. I like that it's a small store so it's not overwhelming.
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March 2021 by Anne Boggs
Very friendly and extremely helpful.
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February 2021 by Josh Mcgowen
Macy and Mercedes were very professional and helped get us everything we needed. They showed us the true Aloha spirit and we will definitely come back for future supplies!
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February 2021 by Valecia Baldwin
Great customer service.
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December 2020 by Shane Monroe
Very helpful staff and a clean store with lots of different products to go through. Has anything you need for your hair.
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December 2020 by Vanessa G.
Mercedes knows hair. I wanted her to cut it, that's how comfortable I felt with her knowledge. I told her I didn't want to look like Orange Trump because that's what box dyes do to me and she understood perfectly that I needed a toner, and she got me the right one so I'm excited. I love this weird year of personal hair care!
