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May 2024 by Judy Howard
UPDATE: I called the service manager as suggested. I know it’s hard to keep workers, but he didn’t want to hear that his workers did a bad job. He said they had checked, and everything was fine. Meanwhile, a friend took one saw apart enough to find that the spot where the oil is supposed to flow from was completely plugged with sawdust. No oil could flow onto the chain. He scooped out the plug and the oil started flowing properly. So the people down at Garden Exchange definitely had not tested to make sure the oil was flowing, which would’ve taken them 15 seconds after they started the engine to make sure it was running properly. They didn’t do their job, and instead of considering what I had to say, the service manager just backed them up and blew me off.I had a friend drop off a couple of chainsaws for me, asking that they call me so I could tell them what was wrong. They never called me, and instead performed a service which I could definitely have done myself. $250 later, and I still can’t use my chainsaws. These guys need to pay attention. I won’t be going back.
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May 2024 by Leah Carvalho
My serenity place. Love taking trips to Garden Exchange to see all the new plants they have for both indoors and outdoors. Always great quality of plants with a variety to choose from so it never fails when I walk out with a plant or two or three.
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May 2024 by Talking 2 Stones
Quality plants, small with a variety that changes, customer service is supreme. I recommend!
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September 2023 by andy cicero
By far the most friendly and knowledgeable crew. No need go anywhere else :)
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September 2023 by Irene R.
I love this store. Reminds me of the old general stores where you can buy all kinds of things. It's got a cool atmosphere, rustic and friendly! The variety of plants, gardening supplies, etc is awesome. It's a family owned business and everyone is so nice. Prices are very reasonable. If you're in Hilo town by Bayfront area it's only one block away. Check it out!
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August 2023 by Nicolas Los Banos
This is my favorite place in Hilo town to purchase plants. They carry a great selection, including native and endemic Hawaiian plants. I've even picked up a rare red native Hawaiian hibiscus (koki'o 'ula'ula) and native Hawaiian gardenia (nanu/na'u) there. I can't comment on the other garden supplies and tools since I literally only go to Garden Exchange for plants.
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August 2023 by Jim Toews
Great servicePrices are higher than everywhere else sometimes by 30% +
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August 2023 by Kapiolani T.
Just a note - traveled from the west side to the east to check out the foliage (Which is great btw ), BUT the hours of operation are not correct. I did bring it to the attention of the staff who did not know how to change it on Yelp. They are open on the weekdays until 4:30p NOT 5p. Check it out , selection and staff great , but note the hours !. Parking is difficult , but selection is worth the effort.
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August 2023 by Mitchell A.
These folks have been around long before Home Depot and the kind. They sell the best lawn and garden equipment around along with other related items. They are not cheap price wise but you get what you pay for. If you need work on a lawnmower or other equipment they are the place to go.
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July 2023 by ronda a.
This is a Honey of a store. Everything you want for your gardening needs. I was directed to a specific mix for my orchids. They were the only ones in town that had it. Great service and real people to ask questions to. They are knowledgeable. I highly recommend this store.
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July 2023 by John French
Great selection of tools and plants. Service is always great!
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June 2023 by Jsfrog58
Tammy, the nursery manager, is fantastic and super helpful. I wanted a particular Avocado variety, and she had no hesitation in contacting the grower to get exactly what I wanted within only a week! Two other retail plant outlets in Hilo were nowhere near as helpful.Carol is super friendly and helpful as well, as is everyone at Garden Exchange.
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February 2023 by Joel L.
Very knowledgeable staff and friendly, prices are as good as you can find anywhere and it feels great to keep business in the local community. Service dept can't be beat. I've been skinned by two other places in town! Never will I go anywhere but GX. Thank you guys!
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February 2023 by Gordon L.
Always helpful with no hassle on equipment side. Had a broken trimmer that needed a new shaft. They found one second hand they had and put it on for a fraction of the price it would cost me to buy new.
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November 2022 by Nayelis C.
I was in the market for a weed eater and the people here were very knowledgeable, friendly and helpful. They changed out the factory head for the upgraded one I had purchased. They walked me thru all of the ins and outs of using it. They even filed the warranty online for me so I didn't have to do it. In my opinion, they went above and beyond and this is something you don't get at a regular big box store. On top of that, they have super great deals on plants and we frequently purchase plants from them.
