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April 2024 by Ben S
Nice people but way to buisyWe need some real infrastructure around here.No more just getting buy on what was OK 50 years ago , we need upgrades !!!
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March 2024 by Dee Madee
024Employees are already waiting with my packages when I walk in.This location has improved trenendously.
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March 2024 by Diana Radich
The Hilo UPS is absolutely worthless. You have to drive 20 miles to go to UPSIn Pāhoa to get a label printed for returns. This is the main town and you cannot get business done. Customer service at its worst.
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February 2024 by ML M
Brought return packages to the UPS center office in Hilo. A package needed to be resealed with tape. Store refused to tape the package. So I left to buy tape. When I returned it was w20w and they were osi g for s 1 hour lunch. I waited because I live 25 miles away. Sure hope their lunch was special.
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January 2024 by Sarah Ha
Deliver packages to someone - hope the person was happy for the gift!
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October 2023 by Holly Taylor
Easy to park, only one customer in the tiny office at a time and employee was easy going.
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October 2023 by Brighton Heights Java N Cream House
I picked up a package from this location around 3:00pm. I was able to walk right in without any waiting. The employee working inside was very nice and I was out in a few minutes I had no problems. Thank you so much UPS- Brown
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September 2023 by A F.
Waited in line in the hot Sun to return an Amazon package (only 1 person is allowed in at a time). When I finally got in the agent said I could not return my Amazon item because the product box was not taped. This was for a PackageLess return. And they would not give me a piece of tape. This was a closed box about 6 inches around. No tape was needed to hold it shut. I contacted Amazon (a whole other story) and was told that the package is supposed to be accepted.
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September 2023 by Daniel
Received a notification that a package could not be delivered. They need a signature. Did not tell me the time of attempted delivery.Tried tracking with the tracking number they gave me. My phone would not connect to their site, site listed as unsecured. Looked up local distribution center tried calling. Automated answering service. Every option on the automated system required a tracking number. I gave them the number so many times I had it memorized. I gave them the number every way possible, by voice manually, multiple times. Every time the response was I’m sorry I didn’t get that. Please try again. Couldn’t get past the first level without a tracking number. Wouldn’t accept the number they sent me. I’m lost! What do I do now!
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August 2023 by Michael Bartelt
worst possible non-service I have ever experienced. they sent first package back to mainland, refused to contact me for delivery instructions, which were printed on package and now they say they can't find me to deliver 2nd package, same sxit ,different day. worthless outfit,go FEDEX.
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August 2023 by Maria Carmella Garlitos
They dont intend to deliver, its always for pick up, saying always wrong address. The package is a medical supplies which is very urgent. Not even reaching me thru fone that they were unable to deliver. Your service sucks!
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August 2023 by Julie D.
Long line to pickup and drop off. 10:30 am and waiting waiting waiting!More drop off locations needed.
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August 2023 by Sasha Nealand
Closed AGAIN! with a note on the door saying they open at 10 am then they will close again for lunch. Everytime I go here yo drop iff irs a hassle with them being closed the majority of the time. This business has no set hours, no Closed AGAIN! with a note on the door saying they open at 10 am then they will close again for lunch. Everytime I go here yo drop iff irs a hassle with them being closed the majority of the time. This business has no set hours, no packing materials, does not print labels, limited parking and a lot of theft at the drop off box which is often non functional because it has been vandelized. materials, does not print labels, limited parking and a lot of theft at the drop off box which is often non functional because it has been vandelized. Hawaii!!!! Tip I usually go to Longs downtown Hilo to drop my packages which is also a hassel becouse theres no one at the desk ever and takes about 30 min to find someone In the store, but at least they are open ....
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August 2023 by Mrs. L.
Big time screw up on the carrier's part. They delivered it to the house next door with NO house numbers instead of our house with clear-as-day large house numbers. Here's the kicker...there's only 2 homes they could've chose from on our side of the street! Someone picked the wrong house
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August 2023 by Christian J.
Poor service, poor hours. Pahoa store is way better. Better hours and service