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November 2023 by L M
False Advertising and Very Poor Customer Service. I messaged the Honolulu Corporate office that I would be posting in social media. Last Sunday, I drove to this branch at 6am in the morning to purchase energy drinks. Within the refigerated displays, I noticed a posted sign indicating that there was a sale of 2 cans for $6 on a particular brand. I selected 2 of this brand, then proceeded to the point-of-sale counter. There were no cashiers, so I waited a moment. A cashier noticed me. After an awkward silence, I initiated a formal morning greeting. At least the cashier replied, then rung up the items. The resulting total was more than $7. With an initial shock, i stated that the sign says its 2 for 6. The cashier immediately responded, "That's what the register says." Quite peculiar that this is the only 7-11 branch that lets the cash register determine executive decisions. This branch happens to be the one attached to the 7-11 Honolulu corporate office. I paused. Then the cashier said, "So, no need then?" (Notice I express that "the cashier said" -not asked). After a secondary shock I replied for the items to be placed back since I had chosen them for being on sale. At the other 7-11 branches that I visit few times every week, the cashiers always went to double check the sign posted. I have even had cashiers honor the sign even if it recently expired. I walked back, removed the sign, crumpled it, and left it on the front counter next to a person im hoping was the supervisor on duty. I"m a manager in sales overseeing 30 employees. If a similar incident occurred, i would have ran out, greatly apologized, and even offered a discount. So far, i received a message from 7-11 corporate saying sorry for what i experienced, and that my feedback would be relayed to Operations. Not even a coupon or gift card for the trouble. I wasted my time and effort (got up to wash, prepare, and change my clothes) and fuel to visit this branch only to walk out empty-handed due to False Advertising and Very Poor Customer Service.
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November 2023 by Theresa Moorleghen
Miracles happen. I don’t know if I dropped my wallet inside Nuuanu 7 Eleven store or outside, but the cashiers at the store had it with everything intact! 5 stars!
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November 2023 by L M.
Drove to this branch 6am today to get energy drinks. One item had a sign of 2 cans for $6. I selected 2 cans of this item. I approached the check-out counter. Never mind that there was no morning greeting, I greeted after some silence because I like to be friendly. The total sales resulted in more than $7. I told the cashier that the sign says 2 for 6. Her reply, well that's what the register says. I find it ironic that this branch which is attached to the 7-eleven corporate office has False Advertising and Very Poor Customer Service. After my stunned silence, the cashier says "No need then?" With more shock, I say "Yes put it back. I only chose it because the sign says 2 for 6". Most other 7-eleven branch cashiers would have simply checked to see the sign. There was even a 2nd 7-11 worker who seemed to be the supervisor. The cashier could have even asked the 2nd person to check. I walked back and removed the sign, crumpled it, and handed it to the 2nd person since apparently the point-of-sale register makes the executive decision, and not the signs posted nor supervisor on duty. Quite sad and frustrating because I wasted my time, effort, and fuel to purchase products, only to leave empty-handed because of False Advertising and Very Poor Customer Service.
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July 2023 by Alex Jackson
Low on stock compared to others
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March 2023 by Lauren V
So happy we found some Beatboxes here on our visit to the Island. They should try to stock the new Hard Tea flavor though, would love that.
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February 2023 by Jacob D.
Stopped in for a fountain drink. Gas pumps are right behind the parking lot which only has three awkwardly positioned parking spots. Got in and out of there quickly. Homeless camp out in front asking for money.
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February 2023 by Liyana Lynx Xoxo
The wretched woman at the counter double charged us for our items and then told my boyfriend it was because he is in there too often (??? We haven't even been on this side of town in a few weeks). She refused to give him the money back and, when I sent him back in to get her name, she lied and said "Sarah." Seems like she found a way to pocket some cash on her shifts. Hope she uses it to get good comms in jail. **I tried looking up contact information for the owner/manager, but couldn't find anything online.
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October 2022 by Ike P.
Love this 7/11 I go almost everyday from grabbing a quick breakfast before the bus to a case of beer for the weekend. The people who work here are so kind and always very helpful.
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October 2022 by Ed Oshiro
Great service and food value.
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July 2022 by Brandon C.
The older Asian lady is a racist. I know being white in Hawaii is not ideal but this woman is close to or exactly like southern ignorant racism. The date is 7/29 at 2:44 am, technically 7/30 but she works nights. Skipped over me for cigarettes to serve local boys. Full racist lady. Unwarranted and she deserves to be fired.
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July 2022 by Nadine C.
Happy 7-Eleven Day!On July 11th of almost every year, the popular convenience store, 7-Eleven, gives out a free small slurpee! Recently, a coupon for a free small slurpee is distributed so that customers may come back another day if that particular July 7th day doesn't work out for them. The giveaway starts at 11am and ends at 7pm.Located at the corner of Nu'uanu Avenue and School Street, this particular location of 7-Eleven actually has two entrances and two parking lots. The first entrance is from Nu'uanu Avenue (with a small parking lot that fits about four cars). The second one is from School Street. I only figured out the School Street entrance and parking lot because customers were entering through the back door to get to the slurpee machines.7-Eleven in Hawaii is different from the mainland 7-Elevens. Are Hawaii 7-Elevens carry local items such as Musubi, manapua, and slurpee flavors such as Haupia (coconut) and Blue Pineapple. I personally got the Butter Mochi slurpee and it was yummy!As the saying goes, "Oh, thank heaven for 7-Eleven"! Customers surely appreciate the snacks, candies, adult beverages, office supplies, personal Care items, and other items for purchase!
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February 2022 by Bree Maumausolo
I will change my review to five stars once you stop the mask policy.
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February 2022 by Gabriella H.
I was holding off on making this post hoping that I would get a call back from management to resolve this. Personally this location doesn't deserve the one star rating. I asked the lady at the desk (Leonita) for a money order of $200. I guess she had a hard time hearing me because all she could say was "WHAT?" in a condescending way over and over to where the customer on the side of me and her coworker had to tell her what I wanted. I told her the rest would go to gas. I gave her a total of $230. Her overall attitude was just not friendly which made me uncomfortable. I fill up my gas to see that only $9 has been put in.. so where did the rest of the money go? I go back in and tell her that there has been a misunderstanding, she had a blank look in her face and tells me I paid $210 and stares at me hinting me to leave. I told her that she is going to be over in her drawer and I can wait for her to count it in the back just to make sure. She refused, smirked and no further explanation was given. My fiancé goes in and and is upset she decides to tell him why she can't count the drawer and says they would have to shut down the store. THEN she tells another coworker to deal with him. THIS LADY IS A LEAD AND IS GOING TO HAVE SOMEONE ELSE TAKE CARE OF HER MESS? LOL They told my fiancé that if there was a mistake they will call us the next morning, we knew they were over in their cash drawer but we also knew there would be no call. I filed a claim and was told there would be a call back so far it's been almost a week and NOTHING. Long story short, there are other gas station options with better staff who won't try to steal your money and are at least empathetic. I just hope the lady (Leonita) who stole my $20 put it to good use and spent it on food or something useful. Update: The issue has been quickly resolved. I want to thank management and customer service for all of their help. They understood my frustration and took care of it in a professional manner.
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October 2021 by Florentino Villaro
Had my cup of joe on ice, pleasant cashier, off to a great morning!
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August 2021 by I HODL
Had my cup of joe on ice, pleasant cashier, off to a great morning!
