-
December 2023 by Bruce N.
I called and asked if I could bring my car in because oil was leaking underneath. They took my car right away and diagnosed the problem within a couple of hours. Great service and will take my car back next time!
-
November 2023 by Ali R.
Just tried to find an air pump for my tires. I called them about 5-6 times nobody picked up extremely rude.
-
March 2023 by Nate C.
Moved back to Hawaii 2 years ago and luckily never had any car issues....until the other day.Accessory drive belt on my car snapped on the freeway at 5am. I was able to get to a safe stop and get AAA to tow my car. Scrambling to find an open repair shop was quite an impossible task that early but Palolo Auto was open and answered the phone. Very grateful to Ross for being willing to receive my car and take a shot at the repair. Made it to work late and left the task in Palolo Auto's hands. Evreryone I dealt with on the phone was very courteous and professional. Car was ready the very next day. They even did tire rotation (since the car was up) and offered to do my safety check (without having made an appointment). Big props to Jared and the other guys working that day. Being short staffed and friendly is never easy so gotta show my appreciation the next time I go to see them.Living in Kaimuki, Palolo Auto is conveniently located off Waialae, service is awesome, staff is on top their game, they won me over. Big Mahalos!
-
March 2023 by Rick R.
Fast and efficient service. My alternator was replaced in 3 hours for $442. I'm happy with that. The 5 star rating is for mechanical work, not for warm and fuzzy service.I've been to the other place where there is friendly customer service but was price gouged and charged for things that were not needed. These guys may be short on social skills, but you can count on them to do the job right, fast and at a fair price and not try to sell you things that are not needed.
-
March 2023 by Hannah S.
I went to another place to get tires, while changing them they told me my break pads were in bad shape. They told me I needed they changed in the next month. Totally believing them I came to Palolo auto service for a change. The are SO AMAZING! they looked at my car and told me my break pads were in top notch shape, needing no change. Thankfully for Palolo auto I didn't get scammed into new breaks when mine are in great condition. Forever my go to mechanic for their honesty & hard work!
-
January 2023 by Mina Z.
Went in on 1/13/2023 for a safety check. Two male workers (one of them named James?) told me that they no longer do safety check. My family and I have been going to this place for years for safety check. Guess we gotta go elsewhere now. :(
-
November 2022 by Jimmy L.
First off Mahalo to Ross the Owner and Manager who at the last minute was able to take our car in. The check engine light came on and while my wife was driving, it stalled on the freeway, fortunately she was able to restart it and get home safely. I called Ross and he said to bring it in and they'd see what they could do, I also asked if they could change the spark plugs as I haven't done that since we bought this used car. I brought it in early today and got a call back several hours later, saying they identified and corrected the problem, it turns out that the air intake manifold needed to be repaired and a part replaced. Like I said I got a call back that it was ready only a couple hours after dropping it off. The car runs great, the service was phenomenal and the cost quite reasonable. It's really nice having a well qualified service station in the neighborhood. It's a small shop but they really hustle. Other shops you may see cars there overnight some likely taking days if not weeks, here most nights their lot is empty, meaning owners got their cars back that day! Can't say enough for Palolo Auto Service, Manager Ross and his crew. I remember my own Dad taking his car there years ago and it being worked on by him. His son Ross took over the business a few years back and continues the family neighborhood business. Thanks again
-
October 2022 by Rob Gonzalez
Pulled rite up asked to get saftey check and was done rite away. Friendly and Great Service!
-
September 2022 by Mark P.
If you're looking for friendly banter, or service with a smile, this place is NOT for you. I was there for ten minutes and I swear to god not one of the four workers even cracked a smile once. It was like they were engaged in some kind of unfriendliness contest. OTOH, if you're just looking for an inspection, these guys have it dialed in! (as indicated by the fact that I was there for 10 mins instead of the hour+ it took me to get an inspection from the friendly crew at Jiffy Lube the day before, lol.)
-
August 2022 by Kanani C.
Love this place! Really trust them and always get my car serviced here. They also do car safety checks Tuesday-Saturday 830am-330pm. It's a family business and my mom went here now I come here.
-
August 2022 by Jessica W.
Very poor customer service from the man with light hair with stars shaved into it. He had an attitude when I said hello. After the nice brunette man put my sticker on the rude guy with stars shaved in his head handed me my registration back. I said thank you. He responded 'yea'. Rudest interaction I've had in years. It's a shame because the other two guys are kind but this rude guy is making a bad name for this business.
-
August 2022 by Barb Coles
Safety check no problem. Don't know what his name is but have encountered him many times.super nice employee. Very helpful. Usually works Saturdays.
-
August 2022 by Isa M.
They do safety check, auto work, and full vehicle inspection if you are trying to buy a used car and want to make sure everything checks out. We were selling my husbands car to someone on Craigslist and the buyer got the entire car inspected by a mechanic for $95. Very thorough and friendly mechanics. They also fill up your gas at the pump if you don't want to get out of your car. Old school style gas station and service has not changed.
-
July 2022 by Queenie Maile
One employees ruin the workplace and the way he treats his customers I don't know why the boss still let's him work there. Management should do something about that worker cuz all he does is chase away the customers and make the business look bad and having us write bad reviews about it. If the management don't do nothing, WE THE CUSTOMERS can sue that business and have it SHUT DOWN.
-
June 2022 by JK J.
The service here at 76 on Waialae was great! There were no appointments left for oil changes so they let me take it in and said they would work in it between other jobs but gave me a reasonable time frame to expect to hear from them. I went for a walk while they worked on it and not long after they let me know that my tires were in bad shape and needed replacing. They kept me updated with the timing and pricing so I could make a decision that worked for me and then they took the time to take care of the tires for me too. I'm glad they told me when they did and didn't wait until the oil change was done so that I'd have to reschedule for another time! I really appreciate their professionalism, honesty and friendliness! I would go back to them! Mahalo!
