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November 2023 by Owen B.
The store is super vibey and smells great, the genuine hospitality made for an incredible experience that creates repeat customers. Karina, the kind lady helping me, was so knowledgeable and caring for my needs. She is phenomenal, passionate, and generous in her profession, and helped me pick great gifts. Thank you much to Karina, and I will definitely be returning.
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August 2023 by Angela Park
Highly recommand place!! Our server is belle. She is super lovely and extremely kind. Today i almost ruin my first holiday, but she makes me wonderful day. Thank u very much!
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August 2023 by Ricky D.
I'm a man, with lots of testosterone, but I really love this store. Besides my hands being calloused from lifting weights they were also very dry in some parts. But I got two things: an exfoliating hand soap with pumice stones and this hand cream thing I forgot what it was called and I didn't even care if they worked I just wanted to be fancy, but they did work! My hands were softer and I got complimented by like 2 people and they smelled nice(my hands) :) The second time I went was a banger. I actually went in this time with the intent to acquire face wash cuz my face sucks and I don't know anything. But Ms. Jessica was super helpful in explaining to me the differences in face stuff and how they work. I just wanted to buy face wash but her analogy of the face mask thing is what caused me to buy it haha. My acne's been clearing up, but it's not kdrama male lead clear, , , yet!I will be back!
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April 2023 by Matt D.
I came in just to browse the selection with my friend, but I came out with a new knowledge of skincare with the help of Jessica! Jessica was very knowledgeable and passionate about skincare, and she was able to determine the exact types of products that would be perfect for my skin type. I felt very comfortable and welcomed, and this was easily the best customer service experience I've ever had! If I were ever to come back to Waikiki again, I would definitely make it a point to come back here again :')
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March 2023 by Joceline R.
First time going into any Aesop store, I constantly pass by it but was always somewhat intimidated. Finally went into this one and Mabelle helped my boyfriend and I out with testing several items as well as helping us become more knowledgeable on everything they carry. She was so kind and made it such an enjoyable experience. The products they hold are also such amazing quality and I can't wait to try everything I got out even more. Definitely recommend stopping by to anyone thinking about it!
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February 2023 by Leah Hill
Aesop is hands down my favorite retail shopping experience and I am always blown away by the attention to detail. Lisa’s customer service was a work of art—she went above and beyond walking through the products and giving my husband and I local tips and thoughtful samples to bring home. I especially loved the design of the store and the inspiration behind it. I felt like I was purchasing the most luxurious item. Thank you for creating such a memorable experience!
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September 2022 by Bella L.
Had an amazing experience at this shop today! Mabelle helped us and expertly guided us through the store's offerings. I was interested in their fragrances and appreciate the care and patience, Mabelle took as she explained each scent to us. I loved hearing about the architecture of the shop and how the wood boards on the ceiling and sink were from Pearl Harbor and the floor tiles were reused from the original International Market built in the 50s. The displays were also recycled. I love how Aesop is eco-conscious and respectful of the shop location's history. I ended up purchasing a brass oil burner that I can't get in my home state. It'll bring back memories of the fabulous experience shopping at Aesop with Mabelle. Mahalo Mabelle! You're a true gem.
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June 2022 by Sabrina H.
I really rarely write reviews but I popped in today for a quick visit to check out some new products since the humidity here has been breaking me out. Mabelle was the associate helping me out and she honestly made the whole experience such a delight. She took the time to explain each product in such thorough detail and walked me through how I could apply it to my daily skin care regime. I loved how she took the time to ask my about my skin concerns and experiences with past products. It didn't feel like she was just trying to sell me products, but genuinely wanted me to be satisfied with the products myself.
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June 2022 by Ashleigh Scidone
Wow. The most amazing service by a lovely girl called Karina at the International Market Place Honolulu. As soon as my friend and I walked in she greeted us with the warmest smile and let us browse around at our leisure. She then took us through step by step the body scrub and moisturising lotions, followed up with the latest fragrances on offer. Not only was she fantastic at explaining the products, she offered her own opinions and knew what worked with what. We are visiting, so she also gave us some local tips and tricks on what to do around the Island! Although we never purchased anything (Aesop is cheaper for us to buy at home, which was understandable), the experience at Aesop with Karina was undoubtably a highlight of our trip!
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June 2022 by Kere Baker
The most wonderful experience with the most helpful salesperson. We learned so much about Aesop (being Australians, that was amazing) and the attention to detail regarding fit out, and connection to the area. And a few wonderful local tips. Thank you!
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May 2022 by Carson Meloche
The customer service is always above and beyond at Aesop and that by itself could justify the price of there products
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April 2022 by Audrey C.
Wow, what a great place! We stopped in for a luxurious hand washing experience and our expectations were beyond exceeded. Sean was so friendly, easy to talk to, and gave us great recommendations for our stay in O'ahu! Some of the best customer service I've ever had. Highly recommend this spot.
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April 2022 by Natalie v.
It was my first time in this retail store. I've heard amazing things through social media. Mabelle greeted my kids and I as I entered the beautiful space. She gave us a five star experience, while sharing the architecture (the repurpose of the tiles from the original International market and the sink from Pearl Harbor). She was a delight, while I tried my best to shop the products with three young small children in tow. There were a few items that were out of stock, but she noted that she could place a call to the other location at Ala Moana if I'd like. I love all the details from the moment I stepped into the store and the whole process to checkout. I noticed every small action the brand took in being eco conscious from the scent stones, towels to dry my hands with, and the demonstrations of the room scents. Mabelle was amazing. I appreciated everything.
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March 2022 by S S.
We went in for some body soap, and we left with the product and feeling warm and fuzzy. Andrew is a truly exceptional person, so kind and knowledgeable. He really goes above and beyond to make a connection. He deserves a raise, promotion, to be CEO. We will always come back to this location because of the exceptional customer service. Mahalo Andrew
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January 2022 by Ashley Bubbenmoyer
I thought it was worth mentioning that I had the most amazing experience at your store on Waikiki beach. Andrew, was absolutely amazing and I thought someone should know! From the time we walked into the store to the time we left we felt informed, welcomed, and above all else comfortable. Andrew was the best part of the entire experience. His presence promoted an environment of happiness, environment sustainability, and education of the product. Please acknowledge Andrew as I believe he is the best asset your store has, as his attitude and demeanor are far more valuable than any product.
