Alert Alarm of Hawaii is a well-regarded alarm service company known for its excellent customer service and knowledgeable technicians. Clients appreciate the friendly and professional demeanor of the staff, with technicians like Isaac and Don receiving praise for their courtesy and expertise. Customers report that these technicians not only service the systems effectively but also provide valuable tips for better utilization of the equipment, enhancing the overall experience. The company has a local 24-hour call center, ensuring that help is always just a call away, which is particularly appreciated by the community. Many long-term customers express their commitment to Alert Alarm, highlighting the trust they have built over the years. The company is also recognized for its environmental responsibility, as evidenced by their proper disposal of safety equipment. While there are occasional negative reviews regarding isolated incidents involving technicians, many customers defend the company and its employees, emphasizing that such issues do not reflect the overall quality of service. Overall, Alert Alarm of Hawaii is seen as a reliable choice for alarm and fire services, with a strong focus on customer satisfaction and community engagement.
Thank you to your service technician Don. He was very busy for our service call, but still problem solved our alarm needs. In fact he went over and beyond his time to figure out why our system wasn't working and eventually got it up and running. What a great person for your company! God Bless and thank you! Clyde
July 2024
Isaac Sado came by to service our system. He was polite and knowledgeable. He even helped me fix a phone junction box that would not close. Great customer service. Isaac was awesome!!
September 2023
Terry was not only knowledgeable but very professional. Kudos and Mahalo.
