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November 2023 by Irene M.
I come for their Shacket... Brilliant name by the way their plaid informal yet super cozy shirt/jacket outerwear which comes in different colors and weather it's fleece or vegan leather you're sure to find the right one to fit your style and outfit. Prices are slightly steep so I do get pretty selective on my choices choosing colors that would go with majority of what I wear but they're all so beautiful which does make it hard to choose. They're located in the Ala Moana Center third level a few doors from the Centerstage area there's always something near the cash wrap like the plushie Emotional Support Fries does makes you smile regardless the emotion you're having which is great as lately I get no greet from the staff like they used to in the past. Love their outerwear and will still be back. Thank you!
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July 2023 by J K Jhaveri
Always my favorite go to store
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June 2023 by Kayla N.
Nobody working in this store was friendly AT ALL. The cashier, a shorter young girl, was just staring at me. I didn't even get "hello" or "welcome." The next girl working in the fitting room was even worse. Some white girl wearing Keds. Terrible miserable attitude. She acknowledge everyone by their name except me. I didn't get greeted. All she said was "do you need any different sizes?" I don't know if she was having a bad day or just didn't want to be working but that's not an excuse either way. I'd rather shop online. Save your time guys.
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February 2023 by Jayste S.
If I could give NO STARS I WOULD! Went in for jeans and within the first 5mins 3 different employees approached me ask me if I needed something after just informing them that I don't need any help thanked them and told them I'll let them know if I do. Only for ANOTHER employee to approach me AGAIN asking for the items in my hand to put in the dressing room! Which I kindly said it's ok I got it then walked away got me another pair of jeans then headed to the dressing room. They Placed me in the dressing room right in front of where they stand (which is ok but now I'm already feeling like I'm being profiled and that's not ok) I get into the dressing room she tells me to let her if I need anything I said ok I will thanked her then shut the door THEN as I'm undressing and just about to put on MY FIRST JEANS to try on I hear a knock at my door and it went EXACTLY LIKE THIS "hi jay, hi do you need anything? do you need a diff size? Can i get you something else? Are you ok? Lmk I'm right here I can get whatever you need for you ? Hello jay?" now just imagine hear all of that in the matter of seconds and just getting into the dressing room best part about it all is my pants was still in bottomed and not zippered so at this point I'm thinking she wanted to come in and help me dress!!!! So I did what ANYONE WOULD DO I opened the door and asked her if her or anyone else would like to come in and help me get undressed and dressed knowing they just let me in less than 2 mins before that!!!! ALA MOANA AMERICAN EAGLE IS UNREAL NEVER IN ALL MY YEARS HAS THIS HAPPEN TO ME AND IM A LOCAL FROM HAWAII & I spend hundreds here yearly but to be treated that way was not acceptable and not appropriate!! to continue to harass someone and do that to someone is not ok I Also called HR on them because no one else should experience that! First time I ever did that also! Be nice be kind be humble!!!!
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January 2023 by Alicia G.
Employees have ALWAYS been so friendly and sweet every single time I come here. Very helpful. Clothing is good quality compared to many other places.
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July 2022 by Matthew L.
I don't come here often. Hardly ever, I only come for the athletic stretchy men's jeans. I workout a lot and the jeans here fit nice. This review is strictly for the guy with glasses who works there. I was there this afternoon today around 12. This guy kept looking at me and mumbling sassy stuff my way. I was just ignoring it, but he kept at it. Was even talking to other employees and pointing / looking at me.Mind you I'm not white, I'm not preppy nor do I look like the type of guy to shop here. Regardless you should treat all customers equally. This guy just had it out for me. Like I said I just ignored him. Hurried and bought my jeans and left. One star because of him. Not sure what his problem was....
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July 2022 by Tony Jones
Great store great selection, it's American eagle. They have great deals. This location is inside another great location that is a tourist destination in itself. The employees are nice and helpful, if you don't already know then go so you do know.
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June 2022 by Donald C.
AEO is Located on the top floor of the Nordstrom wing. Park in the structure, which is the best place to park at Ala Moana anyway. Inside, you'll find a clean store, friendly people, and everything you'd expect inside of American Eagle. Personally, I prefer to avoid the crowds, so I did two online pick ups. The first time there was some confusion, so I ended up leaving a package at the store. They called and offered to mail it to me. Great service. Just went back in because the pants didn't fit. Easy exchange and process. Overall, a great experience.
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May 2022 by Elizabeth M.
Lots to choose from new summer tees and cool tanks as well as Tube top styles. Shorts are buy one get one 50% off right now. Just in time for this hot weather. They have some clearance in the back for under ten bucks. They still got the jeans sweaters and hoodies. Usually stores cut those out in the hot months here in Hawaii. I work in extremely freezing office so I can appreciate the warm clothes still being available. I did get approached by four different employees so they're very attentive. One in the back had the most puzzled look on her face while asking if I wanted help with something. I explained I was yelping while my daughter shopped and taking pictures for my review. She had no poker face. I don't like making people feel uncomfortable so I told her I like to write reviews and people will read my review to see what in the store n shop here. She then pointed out the spot I took a photo of had an empty rack so I should delete that picture. She put a denim shorts jumper in the empty spot. I double checked the photo and I told her I couldn't see the empty rack in the photo. She replied yeah but there is that big white spot of the wall. I said ok I'll delet it and take a better one are you putting more jumpers. She said yeah. Then she went about her work. I'm not sure who in this day and age doesn't know about yelp and their reviews but that earn them a loss of one star. Why ? Because as much as I the customer tried to explain kindly to not make her feel uncomfortable. She who work theee to "provide a service " turned out to be a bit off putting and I then felt uncomfortable like I was wrong. I was actually excited to bring my daughter here. We don't get to go out and shop often and we picked here instead of Hollister. Oh well maybe next time we won't.
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March 2022 by Tommie Lipponen Wennberg
Nice clothes for a change, but lacking staff. Saw one person
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December 2021 by Norm G.
I'm pretty old fashioned, and, well, old! But are we boomers really the only ones who are impressed by excellent customer service? Maybe not, since a lot of the shoppers in here were considerably younger than me. My daughter and I were shopping in here the other day, and I found some nice Christmas socks for my wife. I was treated with such friendliness, I really wondered if I had wandered into a different universe. There are other stores where folks are not so friendly, and yet, even though I was purchasing just one pair of socks, I felt like a first-class customer. Other stores should take a lesson from American Eagle. I hope they continue to do well, because any success they have is certainly well-deserved. As a rule, I hate shopping, but next time I need to open my wallet to buy a lot more than a pair of socks, I would be happy to do so in a warm, friendly place like this.
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October 2021 by Koa Kanas
LANCE & TINA are amazing!!!! I love them! They made my experience during these crazy times so easy, and fun! Despite it being New Year’s Day, 10 minutes before closing time, they still helped me as if they had just opened for the day! HIGHLY recommend the ala moana location, very clean & the associates are so kind! I never write reviews, my stop here was so great that I decided to write one! Thank you lance & Tina!
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October 2021 by Moku S
Okay, I helped start up an American Eagle when I was younger in a big tourist spot. The job can be tough and a lot goes on behind the scenes! Sara was out on the floor and I had already heard her sweet outgoing voice serving her customers prior to needing support! I needed a certain size of shorts and I asked her if she would be willing to check in the back and man she made it her life mission! I am so incredibly impressed with this location!! Keep on keeping on AE of ALA MOANA, HI
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May 2021 by Dennis Smith
Okay, I helped start up an American Eagle when I was younger in a big tourist spot. The job can be tough and a lot goes on behind the scenes! Sara was out on the floor and I had already heard her sweet outgoing voice serving her customers prior to needing support! I needed a certain size of shorts and I asked her if she would be willing to check in the back and man she made it her life mission! I am so incredibly impressed with this location!! Keep on keeping on AE of ALA MOANA, HI
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April 2021 by Ryu Lee-Kian
I absolutely love this store
