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August 2023 by Madison Reed
I worked with Reyn Sugai and Amber Hong to get my first mortgage loan on a new house through American Savings Bank. The process with them was seamless! They were always available to answer my calls and texts and made me feel like I was their only customer and their top priority. They got me the best deal and they went the extra mile every step of the process. Great response times, friendly service, and lots of communication. I would not have a house today if it wasn't for them. I made sure to shop around and do my research, but Reyn and Amber definitely gave me the best experience and made sure all questions were answered and made sure I did not have any concerns. I would recommend them any day! Thank you for all your help :)
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August 2023 by Duane Chase
WORST EVER "COMMIE" DICTATORSHIP INSTITUTION EVER! 0 STARS?
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January 2023 by Paul K.
Amazing customer service starts with the staff in the parking lot named Michael who helped us park with a smile!!!
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November 2022 by ̃*•.кingof匚yberia.•* ́
Over 2 years ago (when the coronavirus pandemic started) I came to the ASB Queen-Ward branch to set up my mortgage for a new property. Alex was the loan officer and he’s bilingual, both Cantonese and English. The second floor of the building handles mortgages and financial transactions for real estate. Glad to say the mortgage is full paid off. Highly recommended.
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September 2022 by Patricia S.
ASB has been my bank for years and I've always had outstanding and professional service with them.
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April 2022 by Capi N.
The home loan office team did a virtual event about home loans and VA home loans. Jose Requileman invited me and was of the great speakers. His team Ashley was the doing the questions asking during our chat and Alex Troung was also another great speaker. They answered everyone questions very well. Hope they could do more online seminars.
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April 2022 by Richmond B.
I was able to attend the webinar for first time homebuyers and the presenters did very well in explaining and answering our questions. Really appreciate their work. learned a lot and I feel more confident about being a home buyer. Good job to Jose Requilman and Alex Troung!
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January 2022 by Lehua S.
Mahalo to Jose Requilman and the team at the Queen-Ward Loan Center and Salt Lake Shopping Center Branch! As first-time home buyers, my husband and I were timid and nervous about the process. But Jose's enthusiasm and friendly personality at our first meeting with him gave us the confidence we needed to be able to say: "We can do this... we can really do this! This is REALLY happening!" There were some challenges along the way, but Jose is very knowledgeable in his work, and he was resourceful, prompt with communication, empathetic, and very encouraging throughout. It is through his professionalism and persistence that we were able to close on time. We truly believe Jose is passionate about helping local families, like ours, to purchase their homes. We are truly grateful for his service and highly recommend him.
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January 2022 by Steve K.
American saving bank has incredible customer service. I've gotten both my mortgages and refinances with Carolyn Johiro and Ciria Patterson, and have always gotten all the help I needed from them. They walked me through all the steps that was needed to get through the process, and was always there to answer all my questions and concerns. Highly recommend calling Carolyn for any of your residential loan needs!!!
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December 2021 by Rod I.
Talk about awesome service! I highly recommend to see Carolyn Johiro at American Savings Bank on the corner of Queen and Ward. She was able to help us with our mortgage swiftly and get us into our new home! She is a very attentive and kind person who goes the extra mile to accommodate you. Thank you again Carolyn!!!
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September 2021 by Nes
This to commend the staff ( I should have ask his name) customer service is topnotch, of assisting me with my check. I had an experience with another bank not doing a transaction of depositing just cause my husband is not with me but I have him signed and I have his ID.It was even after office hours, whatever questions I have he answered it and he advice me to come to their branch, took my name so I will be assisted. This kind of customer service is rare now a days. I will come back again! Mahalo! Appreciate each one of you!
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August 2021 by Veinpopper Fab
This to commend the staff ( I should have ask his name) customer service is topnotch, of assisting me with my check. I had an experience with another bank not doing a transaction of depositing just cause my husband is not with me but I have him signed and I have his ID.It was even after office hours, whatever questions I have he answered it and he advice me to come to their branch, took my name so I will be assisted. This kind of customer service is rare now a days. I will come back again! Mahalo! Appreciate each one of you!
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March 2021 by Kyle S.
Good bank. Best hours. Friendly tellers. Got a Canadian check and they cashed it for only 2.50. Territorial bank charged 25 dollar collection fee and 200 dollars of the top of the check. The check was for 3000. I would've got charged 250 from from territorial bank. Asb cashed it for 2 50. Gave me no problems at all
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April 2020 by Mike W.
This bank has a secret weapon--MANNY LAWRENCE AUGUST JR.! This guy is more responsive than anyone I have ever met in any industry under any circumstances. He works hard, he answers all your questions, he gets you the best rates, he does everything that best! Super happy with how he and his team handled my loan. Easy, easy five stars for Manny!
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December 2019 by Kris P.
Great clean facility located off of Ward ave. Generally the wait time isn't bad and the parking is plentiful. The only down fall is you may have to deal with the occasional crazy in the building or surrounding... but not the banks fault. There's an ATM outside that I use regularly after bank hours near the parking lot. There's also a parking attendant during banking hours which I appreciate when j goto the bank- parking lot isn't dirty. Overall a great place to bank with friendly staff. Haven't had a bad experience yet and been coming here since the branch opened:
