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February 2024 by Kai 778
Big shoutout to Patrick-Ryan at AT&T, Amazing customer service, He helped me big time with my first family plan he provided excellent help with any inquiring my family and I had, Thank you very much??
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February 2024 by Melissa Mesiona-Mozick
Our recent visit at your Kapiolani Blvd branch was amazing because of Agnes. She is patient, professional, knowledgeable and just marvelous! Her customer service is excellent and you will not be disappointed! Mahalo Agnes!!
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January 2024 by Ariel Jackson
omg. Agnes was so helpful and quick! I needed to switch my plan for my family and set up a hotspot for my line and she helped me do everything in less than ten minutes. It ended up saving us money too :)
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January 2024 by Lise Ofagalilo
Worked with Patrick-Ryan to switch from T-Mobile and get my new iPhone situated. He worked with me so patiently for over 2 hours (not due to him but T-Mobile we waited forever on the phone with them). I had my niece, nephew and other half there waiting. Patrick-Ryan was so kind and made our time there really effortless. He was a huge help and even played with my nephew and niece trying to keep them engaged (they were wanting to get to the beach and getting restless). I’m so grateful for his patience, time and assistance. The store is lucky to have him there working - awesome customer service.
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January 2024 by Marc J
Mason provided the best AT&T experience we ever had on 1/5/23. He was great, quick, and knew exactly what he was doing when it came to switching our new iPhone, trading in our old, and bill payment questions. AT&T needs someone like him in all their locations. Thanks Mason!
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January 2024 by Aaron
Very efficient staff-speedy, friendly and thorough.
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January 2024 by Vern Miyagi
We set up the ATT International Day Pass account w Mark Hiraki at ATT’s Kapiolani Office in Honolulu. Excellent service and we will definitely come back.
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January 2024 by Brian F.
Patrick was awesome!! He was so helpful and patient. He is extremely knowledgeable of the products and systems. Watch out Earvin!
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December 2023 by Kalena Z.
Over the nearly 20 years I've spent as an AT&T customer, a visit to this store was probably the best customer service experience I've had with the company. I originally stopped by to speak with a representative because there was an issue with some charges on my cellphone bill and online support could not assist. Agnes was the representative that assisted me and was excellent. She actually listened to my situation after I spent an hour and a half speaking to online support with no resolution and she, along with her manager Mark, was able to get my billing issues resolved. I would 100% return to this store for any other services I'd need. I also like the location of this one; not as busy as the Ala Moana location and there's lots of parking out back. Tip: You're able to schedule an appointment online ahead of time if you're pressed for time; I scheduled an appointment for 1:00 PM and was checked in and with a representative in under five minutes.
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November 2023 by Rebecca W.
I have been with AT&T for decades even before cell phones. A couple of months ago I needed a new phone and happily trotted down to the store. I am 77 years old and not a tech wizard. AT&T has always been lovely and helping me out. On that particular day, a woman greeted me and said "we don't have very many phones right now "I was a palled, but said that I wasn't looking for the newest model or anything like that. Then she informed me that they would not help me with transferring my data or basically anything else. She told me to go online. She was rude, the experience was terrible, and I immediately transferred from the service that I've been using in Hawaii for 31 years and in California before that . I transferred to T-Mobile where they did everything for me the way AT&T used to.
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October 2023 by Brandee W.
Earvin has helped our family so many times. He is always super patient. He explains things both on the bill and the device very well. The products themselves are apple, so always good. But Earvin customer service is top notch, he's just nice and never makes you feel rushed :)
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September 2023 by Melia Koh
Irvin was great! Had issues with my voicemail and another location was not able to help me with the issue and said to call tech-support for help. I was not able to get through to them at all through the automated system so I thought I’d stop by another location to see if there could be anything that could be done. Erwin greeted me right away and got started with assisting me although they weren’t able to get the issue fixed in store. They stayed on the phone with the tech-support team until they were able to fix the issue. I was there for almost an hour and a half (which I’m so sorry about Again!) and not once was I mean to feel like a bother or that they were just trying to rush me out. I really appreciate Irvins help and his patience!
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September 2023 by Burkley Showe
Absolutely great service, no wait, understood issues/task at hand. Staff worked together. A+
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September 2023 by Fairods Ampatuan
I had a great experience here, so cheap and have so many options
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September 2023 by Nadja Jacobson (Arnott1202)
The best AT&T store on the island. Very helpful and friendly people especially Agnes. We were very satisfied. Thank you! ?