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March 2024 by Lance R.
Quinn was super kind and helped me with every single problem I had! Would visit again!
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March 2024 by Lydon M.
Quinn was excellent. He helped me get my son a new phone. The value of the service was explained thoroughly.
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March 2024 by Star V.
Quinn for the win! Able to change plans, update phone and add international with no drama. Very happy.
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February 2024 by Laurie F.
Very awful service. My boyfriend went in to switch from T-Mobile to AT&T on a Saturday, and also wanted to trade in his I phone 13 for the I phone 15 and get added to his brothers existing AT&T plan. Everything seemed to be going okay but at 6:00 pm Chun the worker told my boyfriend were closing and that they needed to leave. All of there operating hours showed that they would be open until 8:00 pm but from what it seemed like the guy didn't want to help anymore and need to go to the bathroom, so he lied and said they were closing just to get rid of my boyfriend. Because he rushed out my boyfriend, he was not able to set up his new IPhone 15 and currently has his old I phone 13 and the new I phone 15 because the worker did not cancel the old phone and provide the trade in amount to put towards the new I phone 15. The worker told my boyfriend to come back the next day to trade in the old phone for the new one and finish setting up the new phone. We ended up going to the AT&T store in Kapahulu, instead of Kahala because of the poor service we received and they told us that the worker Chun, incorrectly inputted the information into my boyfriend's account for him to switch from T-Mobile to AT&T and said that he most likely just wanted to be paid for the commission in hopes that someone else would fix his mistakes. We will never be going back to the AT&T store in Kahala and suggest that everyone goes to the Kapahulu location instead for better service and technical support.
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January 2024 by Sabrina Tu
Chun was the best. We had issues after getting a new iPhone next door at the Apple Store and despite being so busy (as the only employee working there) he helped us get our phone working. He deserves a major raise!! Thank you again for your help.
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January 2024 by Sara Joon M.
I went into this store after being frustrated with Apple products and was exploring other options for phones. Ezekiel was super helpful in explaining the different android options and even showed me his own phone as a model. I appreciated the time he and Braeden took to help me out. I ended up with the Samsung Galaxy Flip 5 and while it has been a bit of a transition from iPhones, I'm super happy with my decision. Thank you to the team at the Kahala AT&T for their help in making the shift!
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December 2023 by kat b.
Can you select "ZERO OR NO STARS" this is the worst AT&T store on this ENTIRE island. The salesman "Ke" or his manager don't KNOW anything about the products or how to treat customers. Anytime a question was asked they gave 2 different answers and seemed to be on different pages. The manager has no empathy and pretty much would brush customers off. The answers provided leaves you wondering if they are even giving the correct info on the produces itself. I needed a new iPhone - they fully gave me the max rebate of $1,000 but would not allow me to pay off the $200. They said it was for the rebate - I literally went to another AT&T store about 5-10 min away and told me that specific store has no idea what they're doing. I got suckered into doing business with them. I have no problem committing to AT&T due to the nature of my job however the specific employees at the Kahala store are incompetent. STAY FAR AWAY FROM THIS LOCATION - I Wouldn't EVEN TOUCH IT WITH A 20 foot pole.
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December 2023 by Serena M.
My husband went into the AT&T store at Kahala to trade in his old phone for the new iPhone 15. He was working with an employee named Ezekial. They ordered his new Black iPhone 15 Pro Max but rather than asking if he wanted it sent to the house, they had it delivered directly to the store. 2 days later he got a call saying his phone was delivered so my husband went back down to the store. Rather than the black iPhone that was supposed to have been ordered, there was a natural titanium one. He told Zeke that it wasn't what he had ordered so he wasn't going to take it. The black phone was ordered and 2 days later it came in. My husband did the data transfer and turned in his old phone and he thought everything was fine. 7 days later he started to get text messages and emails from AT&T, Oops looks like you forgot to return your iPhone and will get charged $1400. Please return this ASAP. He calls AT&T corporate and asks if they got his old phone. They put him on hold and confirmed that the old phone was received but they never received the natural titanium iPhone 15. They ask that he provide them with the shipping slip. The other phone went directly to the store so there was never any paperwork that was provided since he had never received it. The AT&T support was pretty unsympathetic about the situation and asked if he was happy with the service he received. They even went as far to say that he has been a customer for over 20 years and if he wants an additional iPhone15 for friend or family that it would only be an additional 5 dollars a month. He basically said, "Am I happy that you told me I just got scammed at your store and you want me to pay for a phone that I never received, then you try and sell me another phone?" Which the response was, "Please sir don't take your anger out at me." My husband was finally able to a hold of someone at the AT&T Kahala store and asked to speak to the manager and explain the situation. The manager told him that "Zeke" no longer works there because too many phones went missing. He did tell him this goes way above his level, and he needs to get approval from his boss but will provide an update. It has been a few days and still no update. I highly doubt my husband will ever buy from AT&T again after this whole ordeal.
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October 2023 by Jesse Grantham
Poor service
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September 2023 by Jane Gostling
Jay is very helpful and friendly! I am happy with his service.
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August 2023 by Chels C.
AT&T is wise to not make it easier to provide customer feedback at their corporate level. If it were allowed, they'd spend all their time trying to increase the bottom of the barrel star ratings on ease of use, access to the customer dashboard, reasonable pricing and adjustment of extreme billing that can't be explained. When I attempted to close the account after 13 years with AT&T, they provided a "special" number to call where I was put on hold for anywhere between 30-45 minutes before the line got disconnected consistently. It was an unreal feeling of hearing the Eagles' "Hotel California" where I can't check out. I was forced to go into an AT&T store just to convince them that I actually moved carriers to Verizon and requested the rep to close my account since I was unable to do so by phone. Then AT&T sent me a letter telling me that they cancelled my services due to unpaid bills and threatened to turn over my case to the collection agency where it will have an impact on my credit score. I guess none of these folks talk to one another in the same company. Just got off the phone with the "highest" level supervisor who suspiciously sounded like the fellow I spoke to when I called and he "transferred" me to his supervisor. If our Administration can forgive trillions in student debt, why can't they forgive the bill for which I never received their service? There ought to be an option of rating a vendor with zero stars because one star would be way too inflated. It's time to break up AT&T again for better service.
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July 2023 by Tony Y.
Went down to this location on 7/25/23 because I had questions on my bill (they overcharged my monthly automatic payment) at 12 noon and noticed that they were closed. Looked at the sign for their business hours and it stated that they were supposed to be open from 10am-8pm. Lights were off and no employees were in the store. There were no signs on the doors or windows stating why they were closed (i.e out to lunch, or be back in 10 mins). Decided to walk to Long's to do some shopping and hopefully AT&T would be open by then. Came back an hour later at 1:00pm and the store was still closed. Asked the Sanrio Store across from them if they knew why AT&T was closed and they said they haven't seen any employee come in since the Mall opened in the morning. Not sure why they were closed today, but it was such an inconvenience since I had driven there to settle this mistake they made on my bill. Hopefully, they will be open the next day so I can settle this, since I couldn't even get this settled by calling their 611 number (611 had me schedule a call back 2 days from now). Very disappointed with this Company on so many levels and am considering changing to T-Mobile as my service provider.
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July 2023 by Jen T
Elton and Peter are the best at Kahala AT&T, so smart so patient and helpful. Wayyy better experience than apple. The land of yes ?
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June 2023 by Ryan A.
I was helped by Richard and he did an amazing job. I didn't have to wait at all and he helped with the upgrade of my phone and assisted with transferring all of the data too. I will be back to this store.
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May 2023 by Samuel Mendez
I stopped in during my family vacation due to having a phone completely die on me, and to complicate things, I was am on a corporate plan, so activating a new device was not trivial. Elton G. at AT&T Kahala Mall saved me! Thank you for the superb service!
