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January 2023 by Google user
Ordered the full package ceramic auto detailing. To include interior detail, clay bar, paint correction, ceramic treatment to rims, brake calipers, and auto paint. Was disappointed with total product of service. Although accommodating for my busy schedule the product performed on my vehicle was very poor. Interior mats were not washed. Had same scuff marks from dirt on mats. Debris in trunk was not vacuumed. Attention to detail was not met. Paint correction appeared as if nothing was done. Same circular scratches were on paint when I received vehicle back. Who knows if clay bar and paint correction was even completed. I clarified with detailer of what I wanted. I even shared a video on YouTube of paint correction done on same model of my vehicle in the mainland. Extremely poor job on paint correction. They had my vehicle for 2.5 days. Definitely not meeting expectations. Especially for the extremely expensive price I was charged. I was offered for me to take my vehicle to get paint correction completed at another place of my choice and then they would redo the ceramic. I explained that they had opportunity to do a great job the first time and failed. Especially if they expect return customer. I would not trust having full detail done by this company. Maybe a basic ceramic or cleaning on a new vehicle. Since it appears that is all they are capable of. I WOULD NOT RECOMMEND THIS COMPANY.
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October 2022 by Ray M.
We have used Sergio's services for ALL our vehicles. Absolutely the BEST communication and service by far, he always exceeds our expectations above and beyond. I recommend him to ALL our Ohana, do not hesitate, if you looking for quality and professional service call Serg TODAY!!!!
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August 2022 by Robert B.
Discussed applying a Modesta Ceramic Coating to my EV with Sergio. He was very helpful with explaining the process, expectations and care with the product. After the coating was applied the depth of color on my paint was exceptional and water repellency was just awesome. Thank you for all your excellent work and advice Sergio. Recommending your shop to all my Ohana.
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July 2022 by Maximus Hall
Talk about a an amazing experience. Customer service doesn't get any better than these guys right here, not only did they have my car looking amazing but they made the whole process super easy. They even provided me with a courtesy vehicle while mine was being serviced. John went above and beyond to make sure my car was looking its best before it left his shop.Services: Auto detailing
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May 2022 by Glenn Park
Ordered the full package ceramic auto detailing. To include interior detail, clay bar, paint correction, ceramic treatment to rims, brake calipers, and auto paint.Was disappointed with total product of service. Although accommodating for my busy schedule the product performed on my vehicle was very poor.Interior mats were not washed. Had same scuff marks from dirt on mats. Debris in trunk was not vacuumed.Attention to detail was not met. Paint correction appeared as if nothing was done. Same circular scratches were on paint when I received vehicle back.Who knows if clay bar and paint correction was even completed.I clarified with detailer of what I wanted. I even shared a video on YouTube of paint correction done on same model of my vehicle in the mainland.Extremely poor job on paint correction. They had my vehicle for 2.5 days. Definitely not meeting expectations. Especially for the extremely expensive price I was charged.I was offered for me to take my vehicle to get paint correction completed at another place of my choice and then they would redo the ceramic.I explained that they had opportunity to do a great job the first time and failed. Especially if they expect return customer.I would not trust having full detail done by this company. Maybe a basic ceramic or cleaning on a new vehicle. Since it appears that is all they are capable of.I WOULD NOT RECOMMEND THIS COMPANY.Services: Paint repair
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November 2021 by Jeffrey C.
Sergio is the best detailer in Hawaii. I have tried most of the premium detailers here and there is no one better. I now bring all my new cars to him within the 1st week to get the paint coated. He is very friendly, professional, and meticulous. You won't be disappointed.
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September 2021 by Ian Berg
They did a good job in the interior but expect to spend a lot of money if you have hard water spots and want them removed. They were very honest about pricing and expectations were met for my vehicle being shipped. My engine bay hasn't looked so clean in years.
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June 2021 by Richard Meiers
Sergio is exteremly professional and friendly, he stayed on the phone with me after discussing ceramic coatings and helped me on a detailing plan for my car. He did not have to do that, but was geneunily interested in helping me. Not many biz like this anymore. I really appreciated that he did not pressure me to buy anything from him. He just wanted to help. If professionalism is what you are looking for then give Auto Concierge Hawaii is your place.
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March 2021 by Jenna K.
Sergio is the best! I'm one of those girls, raised in the south, who grew up around cars and enjoys every moment of driving mine. I'm an adrenaline junky. I drive my car every day but I try take care of it. Well, imagine my horror when a local shop returned my baby with clear overspray and new scratches, including on the rims!! I was just about in tears. Immediately I reached out to Sergio because he did my ceramic coating previously and is a fellow perfectionist who knows cars. Sergio told me not to worry he would get her back into showroom condition and he did! He even explained how we can maintain it in the future to make it last. I can't thank you enough Sergio and we'll be back with the new vehicles (including the C8)! ;)
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March 2021 by Iris T.
Sergio is the greatest auto detailer! He really takes pride in his work and is also a really nice guy. His attention to detail (haha intentional pun!) shows in the mirror like shine he achieves with your car's paint. The paint becomes glass like and almost fluid. He also does amazing paint protection which is a must if you want your vehicle looking good for a long time with Hawaii's brutal climate. Check out more pics on his IG page.
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February 2021 by Terrence K.
Lilly Nails is the best place for nail service.
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January 2021 by Reo S.
Huge thanks to the team for taking care of my brand new model 3, and making it look even better than before! Sergio was very patient with the magnitude of questions I had and made sure that I understood the whole process before making any decision. Really appreciate the amazing workmanship and wonderful service!
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August 2020 by Casey W.
Great work, all around! Entire process was effortless and seamless. I cannot say enough good things! Highly recommended!
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August 2020 by Michael D.
Like Auto perfection, they provided a good car cleaning and their concierge is located right in the middle of the Ala Moana shopping center on the beach side. So you can get your shopping done or hang out at the beach park while they work on your car!
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July 2020 by George C.
They moved to mobile detailing. The detailer showed up late and then explained that he did not bring a polishing wheel. What detailer Shower up without a polisiing Wheel??I explained that My Car had mild oxidation and he said he would need the wheel to Detail the car, and said he could do the detail and not remove the oxidation and an extra Detailing would be necessary. Why would I do that since he showed up unprepared?After I realized that the detail would not be done (after staying home from work), I agreed to reschedule and the technician gave me Sergio, the owner's phone number. I called Sergio in the morning around 10:00 AM and left a message; no problem, and said I wanted to reschedule, expecting a callback.People get busy-no problem, I understand. At the end of the day, I thought I would call back to reschedule. I was amazed to find out that MY NUMBER WAS BLOCKED. No call back even though they showed up unprepared to do the job (even though Sergio called me around 9:00 to confirm I had power-not sure what for!).In closing, I used Auto Concierge before and was satisfied, but not sure what happened, but can't recommend them due to poor attitude and bad customer service.