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January 2024 by Jordan Sang
Miyuki is the best sales associate! She is so friendly and helpful. Great service!
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November 2022 by Ana G.
Please avoid supporting a store that put out a degrading children ad and then won't hold themselves accountable for their marketing
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September 2022 by Koko Naeole
Kelle is an amazing sales associate. She was super friendly and provided excellent services. 10/10 would recommend showing here.
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May 2022 by Elijah P.
Balenciaga has been one of my Favorite fashion brands for the past couple years. I recently went to go and purchase my first ever designer bag and wallet as a graduation gift to myself. The staff there were MORE than happy to help, talk, laugh, and have a fun time. They don't push you to buy, and they let you look at things at your own pace. Hiroko is my Sales Associate and I Highly recommend her! She's always so sweet and happy to see her clients!
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January 2022 by kim jii
December 2021
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August 2021 by Richard C.
Came here again tonight before they closed. Man, love this place so much. Everyone here is super nice and helpful. Issac and Qian were not available to help, but Natsuko was here for the rescue to help me out. Saw a pair of black Track Mule. I asked her if they had in my size. Luckily there was and it was last one. Tried them on and loved it so I bought it. Transaction was easy and quick. She even gave me water after and then walked me out. How thoughtful! Always feel like a MVP here.
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July 2021 by J Lo Flo
Kellee is amazing and helped me find exactly what I wanted. This store is full of friendly and welcoming staff that will help you find EXACTLY what you want.
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July 2021 by Cindy Foster
great service amazing people
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June 2021 by L O.
I have always been a fan of Balenciaga for years. This last year I was finally was able to purchase, some of my favorite bag collections. From the first time I visited the store. Everyone has been so kind, thoughtful & very helpful. Got to say, I experience excellent customer service there!!!! Now I run my own business. So I have pretty high standards. And they out rank them all. Miyuki always update me with the fabulous sales they have. And I really appreciate that, extra attention she spends reaching out to me. There have been times I stopped in looking very businesslike. And other times I am super casual. And I'm always treated with the same care. I do love how Balenciaga has a very different style of handbags than other brands. Give them a try, you won't regret it
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June 2021 by Rachel I.
I go for the items but stay for Hymie !! Hymie was so amazing, honestly he is what great customer service is! So friendly and so helpful!! Beautiful store , there are more items in the back , so just make sure to ask !!
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June 2021 by Amanda W.
I went to this location two years ago but i can't help but remember the great service i received. Anatsuko was helpful as ever and helped my mum and i purchase a pair of shoes that we'll always remember how and where we got it. All of the workers and even the security guards made us feel welcome. Can't wait to come again after this pandemic
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May 2021 by Maydee Xiong
My first big purchase! The staff was super friendly. Michelle assisted me and made it a great first experience. She was very personable. Definitely would go back due to customer service.
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April 2021 by TheLuxuryLowdownBlog L.
Went at the end of February to look for a wallet for my boyfriend. Couldn't find the right color but the two sales associates that helped me were super friendly and helpful. They do have Hawaii pricing here, but it's not a consistent percentage and it's only on leather goods. Also, when we went, they an additional Hawaii promotion that was going on. It was 20% off on sneakers and 10% off on leather goods. I wrote a whole blog post about it if you are curious about their inventory and what their prices look like. Hope this helps!
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January 2021 by Malu A.
Made my first ever Balenciaga purchase here today and it was a breeze. My SA Miyuki was a delight and made me and my boyfriend feel so comfortable. Even the security, manager, and other SA on the floor were so pleasant. This particular bag was on my wishlist for a few years now and I'm so glad my purchase experience was a great one--it made me love my new bag even more!
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January 2021 by P B
Great customer service! Everyone there is super friendly and knowledgeable.
