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June 2025 by Albert K
Today, I deposited a paycheck for my coworker, who is currently working in Kauai. Upon presenting the check at the bank, the teller requested an ID, despite it being a deposit rather than a withdrawal. I informed the teller the check belonged to someone else. She then mentioned that she needed to consult a superior to verify the check. I clarified that it was a paycheck and had no issue with them confirming its validity. However, I waited approximately 10 minutes for this verification process to be completed, which I found to be a rather slow service.
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May 2025 by Anthony Anthony
This bank is trash!!! Serious, I banked with bank of Hawaii for years. I moved to the mainland. They absolutely don’t help if you live on the mainland. In fact. I tried to transfer my money out and they wouldn’t unless I physically went to a branch… in Hawaii. This bank likely won’t last among more customer friendly banks and I wouldn’t recommend it to anyone who cares about where their money is
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April 2025 by Louise
I called BOH customer service after seeing three strange numbers pop up when I tried to log into my mobile account. It prompted me to text one of the numbers to verify my account. BOH said it was a security measure—random numbers may appear if incorrect information is entered.
Seriously, whose idea was that? I thought my account was hacked!
The wait time to talk to someone was 35 minutes, and every 30 seconds, the same message played: “Sorry for the wait,” followed by an annoying “Mahalo.” I ended up hearing that line about 70 times.
What’s going on with BOH’s digital banking team? Honestly, the entire company seems out of touch.
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March 2025 by Bradley Shewmake
Love this bank
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October 2024 by Cyndi Caberto
You can not reach anyone by phone, they give the same # across-the-board. SUPER BAD BOH!!!!
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September 2024 by Albino Fernando
Perfect banking experience and a great customer service team.
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August 2024 by Samantha Londynsky
Shaynna helped me open a CD and was wonderful! She sat down and walked me through all of my options while answering any questions that came up along the way. She was also very personable and fun to talk with.
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July 2024 by Subrahmanyan Valadi Ramakrishnan
Worst bank ever
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May 2024 by Karen Williams
Mr Fred Alvarado has been most helpful in managing our dad's trust. It seems recently however he has been deprived by his admin of ancillary assistance. This concerns me regarding BOH future money management
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March 2024 by Maryna Hrapak
While being helpful with the smaller requests at the desk, the bank robs you on a bigger scale!!! I have filed for a fraudulent transactions to dispute it, been paid back 4 days later, and two weeks later those money were taken back from my account because they said: after the investigation my transactions were authorized ? week later after I received my new card, I have gotten another transaction which I didn’t make…I have more stories about their SUPER BAD service and business. Not enough space to type! I hope they go bankrupt
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September 2023 by J I.
As POA for a relative who banked here, I am beyond frustrated with this bank. They have been charging him fees for the past 15 months because he supposedly didn't sign up for paperless statements. But we did....in person in front of the bank employee! Three months later, when I was back in Maui, I spoke to them in person to correct it. They even looked at our phones and confirmed everything was set up correctly. They refunded the fees and then turned around and recharged them the following month and started charging them on a second account!! I've called and emailed numerous times only to go over all the info and be told that the Kihei branch must handle it and all the Customer Service Center can do is forward a message. Then we never hear from anyone. I have been dealing with this for FIFTEEN MONTHS! I was even told that a POA isn't valid if I'm not there in person...not true! Called them out on Twitter (X) and they want me to start at square one. No thanks. I'm not going to go over all the details YET AGAIN only to be told that someone at Kihei needs to handle it and they'll forward a message. It is deplorable that you can't speak directly to the branch you need. This is a really crappy business tactic to avoid helping customers. We've moved my relative's money to a much more reputable institution (that actually pays interest instead of ripping customers off). But with everything I have to deal with, I still have to waste valuable time trying to resolve an issue with this bank that should have been fixed over a year ago. I will say that the tellers are very sweet but this is the worst bank I've ever dealt with. I really don't understand why, when you can bank virtually now, anybody would keep their money in a place like this that doesn't respect or value clients; charges fees; and doesn't pay interest. Put your money somewhere else where it can grow instead of being robbed. Still waiting to hear from a manager at Kihei...
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August 2023 by Howard L (炭為觀止)
Very very bad customer services. No responses despite several calls and messages left.
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June 2023 by Derek
No options for wire transferring money outside of being there in person. This means if you don't have a paper check, you might not have access to your money.This is the only bank I've worked with that has this policy and it's been a total pain. I've ordered checks to transfer my money to another bank, but even this task is taking them over a week.
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April 2023 by 崔德浩
I have an account with boh and they still placed a hold on my money order when I needed it the most. Saying "We can give you half" which means they profiled me as a person who commits check fraud by the way I looked and was dressed. Overall Awful experience. Never banking with them again.
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March 2023 by James W.
Love this bank beautiful in and out Always fresh beautiful faces love doing business here!
