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July 2023 by Austin S.
Please change that elevator music when on hold!!!!! You're bank of HAWAII and you can't even have Hawaiian music to listen to? This is why the aloha spirit is fading away.
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June 2023 by Joshua Federico B.
The team an staff is amazing and great customer service. I recommend everyone to come to this location
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June 2023 by David
Instore banking is convenient twofold. Ingenious.
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February 2023 by Dave P.
Bank of Hawaii was my first account in the late 1980s. Over the years, their policies have changed which is typically for a bank. Fast forward to 2010, I received a inheritance, check that bank of Hawaii could not cash..!!! so I immediately close my account and opened one at First Hawaiian, which they were able to get my funds in a matter of 10 days ! I went into this particular branch to cash a check. Knowing I do not have an account with Bank of Hawaii they will most likely call the owner of the account who wrote me the check! The queen of that branch told me she could not get a hold of the owner, so they cannot cash the check. Her attitude was piss, poor towards me.In a few minutes of visiting this branch was a testament to why I do not have an account with bank of Hawai'i!!
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October 2022 by Stephanie H.
This branch is convenient, you can do your banking and and go shopping too. The Mananger here Christie P. is awesome, always so nice, friendly and very helpful too.
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September 2022 by Daryl Tokunaga
When I got there had to wait 5 minutes because the 2 girls were talking story and drinking coffee didn't pay attention to the short line forming.
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May 2022 by lovetoeat l.
Bank of Hawaii has gotten very arrogant and its service has gone downhill in recent years. I've banked there for decades but this is the first time that I'm seriously researching which alternative bank to move to. Their fees are very high compared to other local banks. The last straw came when I tried to resolve an inactivity fee on an account that received an automatic deposit. I talked to someone on the phone and she said she would call me back. She never did. So I went into the branch. It turned out that the deposit was failing. When I tried to find out why the deposit was failing the assistant manager told me that the latest deposit went through so all was fine. I've seen this before where the deposit seems to go through but then I get a notice that it failed. She refused to get to the bottom of it, repeating that the latest deposit went through. When I asked to talk to someone higher up in the food chain, she basically said she was the boss. Awful service.
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December 2021 by Tessany Unutoa
Shout out to Dylan..great customer service sir??????Made it so easy for me while paying for both loans,in and out..some guys like to talk stories while the line builds up…in and out all business ??????
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November 2021 by Derek Y.
Horrible hours! Worst bank ever. I was with ASB for 30 years and wish I didn't change. I will suggest to anyone looking for a bank don't go to BOH! Go open an account at a credit union.
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August 2021 by lin w.
Their wait time to speak to customer service is ridiculous and the morose music played on and on is enough to make you want to shoot yourself in the head. i am going to switch to First Hawaiian and hope to get better service
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August 2021 by Dean T.
BOH customer service sucks! I requested some documents from from them on their official letterhead over a week ago. I left my contact information and was told they will contact me when its ready. A week goes by and nothing, so I call to follow up and I'm told that none of the items I requested was done. They also tell me that they have no record or request from the branch I walked into. As soon as I get this letter, I'm closing all my accounts and taking it to a FCU!
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April 2021 by Lynn L.
I can see why this branch has such horrible reviews, the customer service here is HORRIBLE. besides one guy he works at this branch and ala moana i believe. he's decent. Other than that, i just feel like the workers here don't care about you and give you attitude. GO TO THE ALA MOANA BRANCH!! plus this one closes at 4pm now due to covid.
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February 2021 by Dennis Moto Shono
This Bank of Hawaii Branch will Reopen on 2/22(Monday).
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February 2021 by Constance S.
Bank Of Hawaii is the worst bank you could ever do business with. People at all branches are rude and inconsiderate. Don't bank there if you don't want to have your day ruined. I give them no stars.
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November 2020 by Terry L.
Not happy The bank of Hawaii on University closed up now King Street Bank of Hawaii closed I was thinking about getting a safety deposit box but now I'm not even sure if that's safe put some stuff in a safety deposit box misty teammate you get a notice all the bank away closing so what's the point not a happy camper
