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July 2023 by ALEX Visotsky
very bad and slow service! long lines. I got into a difficult situation while traveling, we ran out of money on the card. But I had cash. We could not buy a ticket home due to the fact that here you can not put money on the card of another bank. Even for a commission. I find this unacceptable! I spent half a day walking around the banks and asking! I do not recommend dealing with this bank! They not good.
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May 2023 by Jamie C.
Babk 9f Hawai'i gas taken nearly 500 dollars in nsf fees and return fees from me since April. I have called twice ladt month to ask for some sympathy or mercy concerning these fees. Both times, I was denied. Today, I spoke to an agent via their live chat and was again denied any mercy from the bank . The agent Aahley disconnected the chat while I was typing. Over 4 years with this bank and the customer service is ALWAYS sub par. They do not care about your well-being, only their profits and gains
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May 2023 by Kevin M.
Friendly bankers. Great location in Waikiki. Good services. Excellent hours.
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March 2023 by Dr. Jermaine R.
Hawaii has hidden racism. This bank displays it proudly. I could feel it when I walked in the door and feel it when the teller tired to talk down to me. Hawaii isn't all it seems to be nor are the people and services.
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November 2022 by Lifeisajourney
This bank in general is not helpful at all.Old system, no good customer services or people who want to help.I have been having the same conversation over months already and one simple matter is handled yet. It’s almost been a year and they still think it’s okay not to do their job.I will change my account to somewhere else because clearly I am wasting my time with them.I DO NOT recommend this bank.
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August 2022 by Christina M.
Ridiculous limit of $300 cash withdrawal from the ATM with a $4 fee. It isn't 1980. Make the limit $1000 like a normal bank.
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August 2022 by Raven M.
Worst bank ever. If I could give zero stars I would. Cannot do any transactions without a appointment. Lines are incredibly long. Online banking does not get posted forever. Worst bank I have ever felt with. Caused me more problems and takes forever to post any transactions. Worst bank ever. If you do not have a "appointment " you do not get to talk to anyone. WORST BANK EVER
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July 2022 by Rhondi S.
Best banks EVER on the islands! Many ATM's, easy access to your cash, brick and mortar banks for other transactions, Loans from biz to home me, home equity. Glad there are so many around the islands to serve the locals and visitors!
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March 2022 by jason patel
This review is for the bank, not the branch. Unlike several other banks, they never send email or paper notifications for important account matters or statements. So expect missed deadlines unless you regularly check your account looking for maintainence. And they will close the account, without any forewarning of the concern for an outstanding $12 fee. Surprisingly though, after they sent the account to collections, THEN they will mail you a notice to pay them. Which somehow arrived 2 weeks after the date on the letter. When I called - they cited "that somewhere in the contract, when you opened the account, we probably had it stated you need to take care of the account". These guys are lucky to be operating in a monopoly with no mainland competition - otherwise they would be bankrupt. Because they don't understand it's more profitable to keep business, rather than kick it to the curb and try to get new business. Literally a simple reminder, which every other bank does that I have, would have prevented this. All in all, don't expect help when you need it, and expect to get screwed when you least expect it, as this bank operates with a handicap and defensive attitude. Short this stock - it's definitely going to lose in the long run.
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February 2022 by Sarah D.
OMG, this lady (teller) that helped me with making a deposit was so rude. I had a question about how to look for the whole numbers of my accounts too. She talked to me in a condescending way, her facial expression was so unpleasant. I wish I had gotten her name. I took a picture of her though when she moved to the section where there are desks and chairs. She is ugly inside out.
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January 2022 by Matthew K.
I have bought and sold many properties over time, and have had many mortages. I have NEVER experienced what I can only call "harrassment" by BOH loan department before from any other bank. In addition to losing faxes, claiming they never received them, only to later "find" portions of the fax, I was basically harrassed for documentation of every dollar involved in my disclosure, even things that only amounted to a few hundred dollars in a million-dollar loan. Every time I was told "this is the last thing we need", they came back with 4 more trivial "necessary" items. I cancelled my application, and just paid cash. I would avoid BOH unless you want to spend countless hours being harrassed on a daily basis
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December 2021 by Javier S.
The personnel at this Waikiki Branch need to be a bit more patient, especially the filipina Bank Teller, when it comes to people with disabilites, especially someone like myself with a hearing loss situation! Her horrible, unprofessional attitude needs to be adjusted by the GM of this branch ASAP! It seems she as a chip on her shoulder of Grandness that needs to be address soon! The BOH Waikiki Beach branch is not my favorite branch, even though, i live 4 blocks from it! I do not recommend this branch unless you want to get rude customer service!
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November 2021 by Cri D
Kira is the best employee everShe is very helpful and fast every time I go there ?
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September 2021 by Vera P.
Horrible customer service !First of all I am 8 month pregnant and I wanted to deposit check on our joint account . Check was written to my husband'a name . Amount on a check is average what I usually deposit for him. So the check is always from the same business name and it's always available on the next business day . I been depositing this checks for 2 years now ! This time they told me to wait 3-4 days . I was upset with that and explained that it's usual transaction for us and they should look it in their system . They asked me who was a the last person that let this deposit to come thru on a next business day and I told them I "don't remember HIS name" . They laughed at me and said that there are no guys that work there ! Like I was crazy psycho but I remember for sure it was a male clerk last time . Later on they told me "what if you trying to steal your husband's money" because check wasn't on my name but my husband's! I feel like it's unacceptable to treat pregnant woman like this ! And any other customer ofcourse . NOT COMING There again !!! For sure not without my husband. Because no one has a right to tell me and judge that I am "stealing from my husband" while I try to make a deposit to joint account ! Also I have my business account in a bank of Hawai'i and been client for years but never felt this mistreated in a branch !
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September 2021 by Karina Malgue
I came with a problem, because my wallet was stolen and my other card was expired. Upon arriving at the branch, the first thing the girl told me was that "I had to pay $ 20.00 for card replacement" It is so unpleasant that you choose a bank to handle your money and when you ask them to give you a card to make use of it, they ask you to pay for it ... is the monthly charges to the account not enough? seriously thinking about changing banks.