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March 2023 by G T.
I want to thank Beth Fong for trying to keep up with my father's trust. She tries to answer immediately, and at times she sounds like she's under stress, but she helps to keep things together. I know that Trust matters are difficult, so I have to give her credit where it's due. This is still in progress. It's taking a while, and I'm sure it's not Bank of Hawaii's fault to process through a trust. It sounds like the attorneys are backed up. I'm not sure, it's hard to tell.I don't know if from here things are going to go south, but as they say, give them credit when you can.
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January 2023 by Pua N.
Went to this kiosk today. Jordan ( no name tag) wasn't very friendly. Went" thru the motion" to assist me. Asked for my ID ( which no one has ever asked me for) when I was making a payment!
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September 2021 by Thomas F.
I usually come to this location and it's great, but the teller Shaina W had the worst customer service ever. I went in to cash a check from my wife, so she rudely said she would have to verify because of the signature which is fine I get that, but her tone when she asked me to pull my mask down for verification was rude, and not sure how bank of Hawaii verify over the phone, but all she asked my wife was if she wrote the check and all my wife said was "yes" and that was sufficient I guess, no confirmation for birthday or account number or anything? Mhmm so I mean anybody could just answer and say yes?....overall a horrible experience with her.
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April 2021 by Avi M.
The kiosk is a great place to do your simple transactions: whether it's a cash advance, deposit, or withdrawals, it can be done here. Notaries, medallions, opening different accounts, other services that will require more than 5 minutes must be scheduled with the kiosk in order for them to REFER you to the primary branch (waialae-kahala branch) which is located next to sothebys realty company (in which Waialae-kahala branch will be MOVING to their new location which is back to their original location on Kilauea avenue for the new renovated branch opening ON MAY 3RD!). The kiosk is very fast paced: take your temperature and they will assist you further. Sometimes, it's hard to hear so make sure you can communicate as loud as possible being that it's in the mall with a lot of noise coming in and out. Smaller withdrawals could also be done at the BOH ATM's that's nearest to the Macy's entrance too!
