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January 2024 by Andrew T.
June was amazing to work with. This was my first experience buying some high end watches and June was able to guide me thru every step with fun and ease. She was able to take her time showing me watches of all sorts to ensure I got a piece I truly wanted and not some random piece that will sit in a watch case. Sizing the watch took some time, only because it was a rubber strap that had to be cut to size and if cut too short, then there was no going back. I loved the experience and can't wait to get more timepieces in the future.
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January 2024 by Josh F.
My fascination with the intricate world of watches has spanned over a decade. I've delved deep into the nuances of mass-produced versus in-house movements, the allure of tourbillions, the intricacies of chronographs, and the myriad of materials used. It's this passion that led me to Ben Bridge Jeweler Timeworks on several occasions. However, my experiences there have been far from what any watch enthusiast would hope for. Each visit was marked by a rather condescending reception from the staff. Their attitude seemed to suggest that a genuine interest and knowledge in watches weren't enough to warrant respectful engagement. On one occasion, when inquiring about a specific model, the sales representative suggested I should first invest in some of their less popular watches - an absurd proposition that felt like a gatekeeping tactic rather than genuine sales advice. Another visit was equally disheartening, with a staff member outright stating my ineligibility for a particular watch due to their focus on existing customers. This approach left me bewildered. How does a business thrive if it doesn't embrace potential new patrons? My attire was casual, yet presentable - far from warranting the treatment I received. More than the attire, it was my passion and knowledge about watches that I expected to be the basis of my interaction with the staff. Their dismissive attitude was not only disappointing but also made me question my involvement in the watch-collecting community. Should my enthusiasm be dampened by such unwelcoming experiences? The culmination of these incidents led me to a firm decision - I refuse to patronize Ben Bridge Jeweler Timeworks any further. In fact, I've since gone to great lengths, traveling out of state to purchase watches, just to avoid giving my business to this particular store. It's a shame that such an establishment, representing the beauty and complexity of horology, fails to recognize and respect the enthusiasts who keep this industry alive. In a more competitive market or with other major brands' presence, I doubt this store would sustain its business with such an approach towards potential customers.
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September 2023 by Kathleen Rogers
I had a great experience here with staff member Sheila Y. She is so personable and helpful, and never pushy or salesy. She's worked 30 years for the company but mainly with one brand, and was very open and honest about recently taking on a broader array of brands. Even though some brands were new to her, she still had a wealth of information and was excited to discover more about each product with us. Sheila is a very genuine person, and made it a really fun experience. My husband and I both got watches, which was completely unplanned. I am not a care plan or extended warranty type of person, but the 3-year care plan is also a great deal. I highly recommend visiting this location if you are interested in a watch or jewelery. Definitely ask for Sheila. She will spend quality time helping you, give you bottled water, and never make you feel rushed or pushed into buying something. Again, wonderful experience.
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September 2023 by danell Lewis
Ala Moana location. Walter is absolutely amazing! Professional, informative, friendly and excellent service! Allso always do my watch battery replacements here, they are FAST! Mahalo for the fabulous customer care!!
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August 2023 by JP Snyder
Miho and her team were fantastic!! Super excited about my Tudor BB54 and many more watches to come!Excellent experience from start to finish.
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August 2023 by Jenny Liu
Walter helped me today with replacing my Seiko watch’s battery. He was super welcoming and informative. My watch was up and running after 5 minutes!I’ll definitely be back soon and refer my friends here for their watch needs.
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August 2023 by D N
I had a great time at Ben Bridge- Ala Moana Shopping Center today! It’s a beautiful store with well diverse merchandises such as watches, diamonds and mikimoto pearls- AND they all have different price points for everyone- Tran Nguyen was the sale associate helping me today! She was very patientand attentive- She asked me what I was looking for and recommending several items for me to choose from - If I could, I would have bought them all! Bought a beautiful ring from her recommendations and hopefully returning in the future to trade up!- Lisa was the store manager also he gave me valuable input regarding where to go for further support from Ben Bridge if I have any questions!- Definitely recommend everyone to stop by and purchase from Tran Nguyen!
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August 2023 by Joe LaPlante
The service that I received from Walter was incredible. I felt comfortable and confident on my purchase with him. He helped me with every step of the way. Overall, I am very satisfied with the service from him and hopefully he can help me in the future!
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August 2023 by Educa Tec
La atención al cliente es única. Walter was very nice and he help us with our final decision (the gift).Very glad that we get to that store! all the staff... congrats!Walter speak Spanish too, so perfect! great to have someone bilingual :-)
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July 2023 by maria buquid
The store was immaculately brilliant.Ms Phoebe was very welcoming, so knowledgeable and honest. Loved working with her. Nice to see how the staff help and support each other with clients. My husband, my son and I had a wonderful time at the Ala Moana Shopping Center BB Time Works shop. Exciting and such a pleasant experience. Thank you. ?
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July 2023 by Elizabeth Williams
Ben Bridge has been my jeweler for over 20 years, service is always impeccable. Patti is the best.
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July 2023 by Reginald Hortinela
My first impression of Ben Bridge & Timeworks was given by Ben over the phone, and his attention to address my inquiries resulted in gaining my confidence with the business.This positive impression was then maintained by Shiela during my visit. Her time, guidance, and assistance through my timepiece purchase contributed to a positive relationship building experience with Ben Bridge. Cheers to the team who will be hearing from me again in the future!
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July 2023 by Joshua F.
Super good customer service. They made me feel like one VIP. David the watchmaker did an awesome job replacing the battery on my Breitling and was super helpful with resizing the band. Quick service and fair prices. Definitely recommend!
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July 2023 by James T.
I visited Ben Bridge to see if I can take a look at a watch that I have been looking to get acquire the past 4yrs. Luckily they have it for display and was able to check out the time piece, as everyone know it is very difficult to get a watch at this market especially if youre a no body. But today I am glad Mike was the one who greeted me. I am 100% not expecting any good service at all, maybe a good small talk, even so Mike showed me exceptional service. I didnt show of it much but I was impress, he even showed me his own time watch and told me the story of how he got it, deep down the guy is genuine, respectful and love what he does. I was not able to buy anything today, but I hope we can do business someday. Cheers!
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June 2023 by dongkyu lim
Not professional at all. A lady who served for us did not mention about the watch. She did not mention any spec, history about the watch, specific model name, and the history of the brand. Not quite sure how they could keep maintaining authorized dealership. Only few staffs greeted us but not the old lady. (Seems like she is a manager or in charge of different department).
