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April 2023 by Gary&Leatrice
Najja Wells was outstanding! She took all the time we needed to do a great job. We are expecting a good tax refund. The value for the service was excellent as well. We recommend her services. Gary & Leatrice
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March 2023 by Queen B.
It is March 2023 as I write this but my review is concerning my experience in March 2022. I have decided to take a full year to cool down after my horrendous experience in 2022. I had been a Block customer for over 3 decades starting at a Kaimuki location. When that closed I was referred to this office. The decor and atmosphere is nice and I liked it because of greater privacy in a separate office. I started with one agent who seemed to know what she was doing and was pleasant. After some years, she retired and I was assigned to May who was absolutely awesome. She was friendly and efficient. I returned to her year after year. When she retired things started going downhill. There seemed to be new people there every year. During covid isolation they suggested their drop off service which I used and was pleased since work was done within 3 days. So easy and stress free so I decided to do this for 2021. I was told to allow 1 week. After 10 days there was no response so I called and was told to wait another week. This repeated another 2 times! It was getting dangerously close to the deadline and I was stressed and having sleepless nights since I was thinking they were stalling because they lost my papers. I decided to make an in-person appointment to get things done with a different agent than the one I left my papers with. New person offered profuse apologies and said the original agent might have been intimidated by the amount of paperwork I had in that thick envelope. It was actually very little but I had left any and all "backup" papers just in case. Taxes were then done quickly. It cost a fortune and they did not offer a discount for my inconvenience and stress. I didn't care already and just wanted things done. Fast forward to the present-- I went to another tax prep place since I still have bad feelings about Block and will never go back to them again. New preparer pointed out some things from last year that were "wrong" and caused me to pay more tax. New preparer cost me less too. DON'T EVER GO TO THIS H&R BLOCK OFFICE!
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May 2022 by Jay Henderson
Najja Wells is superb. She's the reason for the score.
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April 2022 by Vanessa Mendez
My husband and I did our taxes today with Edna M. Colon and she was super patient and nice. By far the best tax advisor I have ever met. We have no idea about taxes and she went through everything we needed to know with a lot of patience. She is very polite and kind. I would definitely come back to H&R because of her.
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January 2022 by Rhea Thomas
Because they asked if I need it anything while I was waiting for my appointment and offer a cup of water.
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July 2021 by Seth Hogan
My Agent Edna Colon was knowledgeable and friendly. Her recommendations and skill were invaluable.
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May 2021 by Kevin Kuykendall
Larene is very professional! She has patience and really has our best interest in mind. Her calm demeanor is welcoming. Thank you Larene.
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April 2021 by Lily K
I love Edna! She was so kind and funny. This was my first time filing my taxes and she made things easy to understand and made sure that I was comfortable. I would give her a 10/5 if I could.
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April 2021 by Raynard Hasegawa
Larene Ishitani tax advisor, Outstanding job doing our taxes.
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March 2021 by Andy Corcoran
I have used Block for years and it has been fine. Today Tyler was outstanding!
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February 2021 by Jacob Teixeira
Cecilia was very nice and welcoming when she was going over my taxes and went step by step on the process for my tax returns.
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February 2021 by Black -G
It's very professional.
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October 2020 by Kris Lee
I had wonderful experience with Stacy Jiang, our tax advisors. She is very patient, knowledgeable and professional.
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July 2020 by Karen E.
I took my taxes this year to Block Advisors (the old H and R Block ). The lady who did them seemed very competent and I liked her, but was totally shocked by the price, which was over $400 for a fairly simple job. After talking to friends who seemed to have much more difficult taxes, I was shocked that they had paid about half of what I paid. I will never go there again. Next time will ask around to friends first.
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June 2020 by L Z.
BEWARE. It was such a nightmare being passed from one advisor to another. After having to file late in 2018, because they dropped the ball, they still barely filed in time by the 6 month extension date. No one takes responsibility for anything.It's 2020 and I'm still fuming from the experience.
