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October 2024 by Lisa J
This place always has the best selection and staff are always very sweet and nice.
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April 2024 by KEN DANIEL
I go here often because I get along well with the staff. Patek flip double name is gone
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April 2024 by Jane
I recently purchased a beautiful handbag from here with the assistance of John. I didn't make the purchase on my first visit, but John's great service and expertise changed my mind. During my visit, John took the time to introduce the handbag to me in a manner that was both informative and tailored to my preferences. He patiently allowed me to try out three different colors and sizes, ensuring I had the opportunity to find the perfect match for me.
After careful consideration, I returned the following day and ultimately decided to purchase the handbag that suited me best. Without his service and the opportunity to try out the various options, I may not have made the purchase at all. Thank you for the great service.
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April 2024 by Ma Claret
A Japanese old lady that was assigned to help us was very unprofessional. She looked at us from head to toe. She was very rude, impatient and arrogant. I was reading the bad reviews at this Chanel store and it seems like they are referring to the same person that helped us. Regret entering to this store. We will never come back here again! ????
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January 2024 by Xinyu Zhao
Shout out to Rex — very helpful and respectful!
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January 2024 by Song Gao
Shout out to Rex who was a lovely rock star and absolutely a pleasure to work with!(I still don’t get how luxury bags are more appealing than my Arc’teryx that I can throw at anything but my wife had a great time shopping here and that’s good enough for me!)
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January 2024 by Natasha Patel
Angie and Brenda were wonderful help! I came into the store with no intention of buying anything, but rather just to browse and note bags that I liked. Brenda was so welcoming and still gave me excellent service and attention. I learned so much more about Chanel and the products. I will definitely be stopping here to shop again in the future!
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December 2023 by Angel H.
The bestie and I stopped in a few weeks ago. We were helped by Michelle and Ken and got extremely good service. They were so nice and helpful. They weren't pushy at all and let us browse around the store. I talked to Michelle for a bit and she took down my info. We just helped ourselves and tried on many of their sunglasses. Ken came by and answered all our questions. The bestie and I had a fun time in the store browsing around.
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December 2023 by Candice L.
I took a bent sunglass by my son that I bought a few years ago today. I really loved the design, so I couldn't just throw it away. I walked into the store, and a gentleman( I don't know his name) helped me fix the sunglass in a few minutes!!!! Thank you for the best service!!
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November 2023 by Maggie Lu
I was scared at first, the reviews scared me. So i held my head high & I went in. I was on vacation, the sales lady was very nice not pushy. Told me to look around & take my time. I knew what i wanted but i wanted to look around as well. I made my purchase & it was a WONDERFUL experience! I especially loved the part at the end when they opened both doors for me i felt like a princess!!!
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November 2023 by CHIHARU AZUMA
The Japanese staff were happy to serve customers, gave good advice, and had a pleasant shopping experience⭕?
Products such as Coco Handle have arrived. We were treated to delicious coffee and cookies ?✨
Even though I didn't ask, they kept the items I bought until I finished shopping at another Ala Moana Shopping Center ?
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November 2023 by れ
There were many tropical items that are not found in Japan. Staff members Rex and Ken were very nice to assist.
All the staff are friendly.
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November 2023 by モネ
There is a shortage of products. Compared to before the coronavirus, there are no Japanese staff.
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November 2023 by Ralph G.
Had an item shipped - arrived not what you would expect from a Chanel store ... had to return and then buy online at Chanel.com ... store does not really care.
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November 2023 by Pauline L.
I was greeted by SA Rex right upon entering the store. He was an absolute gem, showed me all the closets, was super friendly and made good recommendations. I wasn't too sure if I'd be looked after, bc we had gone to the beach earlier that day, and I might have looked a little unkempt, if I'm being honest. Still, Rex still treated me with respect and care. I sincerely appreciated that. I definitely think sales is hard to work in, when you aren't guaranteed a sale, everytime. The new season comes out in a couple days, so what I was looking for wasn't available. Mostly classic flaps of every size, and WOCs. So, even if I did not end up purchasing a bag today, I will remember the 5-star experience I had, and will ask for Rex when I return. =^*
