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October 2023 by Asuncion Cruz
Such a fun place to shop for kiddies! Great merchandise, and the best part, a very nice and personable associate named Viviana, was friendly and helpful.
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August 2023 by Seagem Fix
Did you know they have birthday ? ? parties such as a scavenger hunt and other fun stuff
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March 2023 by Sandee M.
I wanted to make all patrons carefully aware that the salesperson's representations at this store are not to be taken as accurate. I don't usually shop here but popped in because I was looking for a hair accessory for a dressy dinner and thought I'd just check it out. I was going to purchase a couple of hair ornaments and when I went to the cashier she mentioned that it was Buy 3 Get 3 free and encouraged me to take advantage. (Mistake!) At that point I thought I could then pick up a couple of other items to see how they worked with my outfit and specifically asked if I could return the items. I was told YES I could. So I proceeded to pick a couple more things to take advantage of the B3G3. I also specifically asked how the free items worked upon a return and was told that the prices were allocated (ok) and then asked how long I had to return them and was told 60 days. I ultimately decided to return a couple of the items shortly after my purchase date because they didn't match my outfit and was told that all sales were final on prom items. WHAT??? The salesperson who initially helped me was standing right there. And when I tried to reiterate what she told me and asked "Dont you remember me? Because I asked you sooo many questions?" And was told Nope. APPALLING! Their attitudes were just awful. There is no signage stating this policy and it does not show up as All Sales Final on the receipt. JUST BEWARE and do not buy anything you are not absolutely sure you want to keep and don't ever believe those salesclerks who really could use a class in proper customer service.
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March 2023 by Emmanuel K
Closed temporarily for remodeling
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February 2023 by Erik P.
Both our daughters got their ears pierced today. Brook was awesome, our kids had a fun memorable day. We are really glad we chose Claire's for this memorable day!
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January 2023 by Gail U.
1-13-23 A pre-teen's fun store to shop at. We were taking our sweetie to Kahala Mall before hitting Dave n Busters.This time she asked if we could go to Claire's. Truth be told I've only been in the one at Pearlridge so asked the guy in another store where it was. She was gifted a $50 gift card and had fun selecting the current fad of headbands, chokers and scrunches. She even got a tiara since a special was going on in the store: buy 3 get 3 free for hair and jewelry.I praised her cuz when the cashier rang her up it was $49.02.
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December 2022 by Des M
rude customer and employee did nothing
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May 2022 by Make A.
Had my ear piercing. 2 girls there Friday,,was not nice at all. Both of the girls that afternoon were not friendly and seems impatient to entertain questions before the procedure. I felt rushed. The girl who did my first piercing on May 9 was nice and very accomodating unfortunately havent seen her .
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August 2021 by Jean P.
This is the SIXTH time coming here in the last year and have been told the credit card system is down and that they only accept cash. Who carries cash anymore in this touchless, sanitary post Covid world? Not me. Unfortunately my daughter really wanted and earned a few fun things for school so I begrudgingly got cash. Never again. I know I told myself never again before but this time was the last. The manager of this location if they're the only ones affected like this where their credit card system is always on the fritz should be replaced. This happens way too frequently. Maybe it's a bigger issue than the store management. Maybe it's corporate, who knows.... But a retail cash only nationwide store in this sanitary Covid woke world won't last for long.
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May 2021 by Anjelika J.
Do not get your ears pierced here. They are not professionals and will screw it up! My daughter's ears were red and swollen because the posts were too short, making the earring super tight on her earlobes. All the associates there do is take the gun out, mark the spot and shoot... and not straight either! She ended up shooting the needle upward into my daughter's earlobe. What a nightmare! I also asked about the stainless steel options and she told me that they were not as safe as the gold. ??? Since when? I ended up taking my daughter to a professional piercing company to "fix" the damage Claire's did. They had to re-pierce one ear because of the angle! I should've known better. Claire's needs to stick to selling overpriced hair crap and leave the ear piercing alone.
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March 2021 by Emi H.
My daughter hates to read and do her homework. So like any good parent, I bribed my daughter with a trip to Claire's to get her to hit her reading goal by the end of the quarter. It's amazing how fast she hits her goals when offered an extrinsic reward! She literally read 15 books this week so she could go to her current favorite store: Claire's! Is Claire's overpriced? Absolutely. Do I care? I used to, but it makes her happy, gives her motivation to get her work done and makes our house a more peaceful place. I'm just happy that I don't have to drive to Ala Moana! This store is small in comparison to their other locations, but it does the job and has all the goodies her 10-year old heart desires. The sales girl was really sweet and helped my daughter find what she wanted. Today we purchased two Née-do-cats (squishy cats filled with dough), a heart shaped pop-it, a new iPhone case and a matching iPod case; all for the price of $37. Worth every penny because I didn't have to scream and nag her to read at all this week! Claire's, take my money and make my daughter into a GENIUS!
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March 2020 by Randolph Stranz
They have got the stuff the kids want.
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January 2020 by Leilani S.
Came here to get my 5 y/o daughter ears pierced the other day. Nai did her ear piercing and she was extremely patient with her, very gentle and reassured her throughout the entire process. My daughter was so nervous and hesitant I didn't think she would go through with it...but Nai did an AMAZING job at comforting her and even got her to laugh. She even gave her a lollipop at the end! The whole car ride home my daughter couldn't stop talking about the "nice girl at Claire's!" Excellent customer service from the entire staff and very family friendly place. The only place I trust with my daughters!!
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January 2020 by Morgan
Claire's is pretty much a staple at Kahala Mall now. They've been around long enough now where you almost always know what to expect. Of course the items you purchase from here aren't going to be amazing quality and last forever, but they're a good source for gifts for young girls and teenagers. I also come here to buy body jewelry because they have some sterling and higher quality items for a decent price (especially with their BOGO deals that are usually running). Just don't come in with too high hopes and you won't be disappointed! It is a mall Claire's, after all...
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February 2019 by Kristin T.
Came here with my mom today because we were in Kahala Mall to pick up a dress from Calistas and we decided to look in Claires for something for my two cousins (8 & 5 yrs old). Some of the cheap looking things were pretty overpriced and I can't imagine people buying it unless it's a naive elementary schooler who got to go shopping with their birthday money. Anyways, after looking around for a bit, we went to the register and waited 10 minutes for someone to ring us up. The store was empty and there were two workers restocking things and having their own conversation. I made eye contact with each of them while waiting yet they still continued to ignore us. Finally, one of the girls came to ring us up, but I don't understand why they had to take so long if the store wasn't busy and they saw us waiting.
