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April 2024 by Shuchi Mehta
Duty free late night shopping friendly helpful staff we stumbled upon this place during late night strolls at 9.30 the place closes at 10 and ended up doing our Waikiki shopping in next 40 mins awesome deals no taxes and quick!
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October 2023 by Norman R.
Not a huge fan of the Duty Free Stores around the world! On many occasions you could have gotten a better deal elsewhere, with a little shopping awareness and diligence.
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September 2023 by Ann D.
On Saturday, September 9th, I went to DFS with the intention of buying some chocolate. When I got to the cashier and was about to pay, I noticed that the price was different. I pointed it out, and the manager on duty that day insisted that the chocolate was more expensive because it was 80% cocoa. Despite all the other items on the table having the same price, they made various excuses, suggesting that someone must have changed the price. They failed to apologize and maintained their stance that they were right. This attitude is completely wrong.I couldn't help but think, "What's the point of having a manager?" It's a typical attitude often seen in Japanese managers from Nikkei. If this manager were a Japanese person, they would understand how to treat customers properly and would know the common sense of customer service. However, this DFS manager is clearly mistaken.This will only harm DFS's reputation further. I believe that if more complaints like mine are received from Japanese customers, it will have a significant impact on DFS's reputation. People who don't know how to handle customers properly will only tarnish DFS's image.From a disgruntled customer.
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July 2023 by Angel H.
DFS is now owned by Louis Vuitton Moet Hennessy. They just reopened last week. I've been there three times. I've gotten good service the three times that I was there. They're currently running a special. You buy two pairs of sunglasses and you get 20% on both pairs. That's a really good deal, especially on the luxury ones. I was going to get a pair of Cartier and a pair of Prada sunglasses. The associate told me that she would go in the back and get me new ones. However, when she came back out she tried to give me the ones on display. She said that because they were newly open she only had one pair of each. We looked over the sunglasses. The Cartier pair had a spot on it that wouldn't come off no matter how much we rubbed at it. In the end I decided not to get it. They have many luxury make up brands in there. Estee Lauder is right in the front when you walk in. They also have Guerlain, Clinique, MAC and others. I also saw Marc Jacobs and Michael Kors. The Tory Burch section will be opening soon. They have a cafe all the way in the back called Bean About Town. They sell coffee and pastries. Their couches are comfy. It's a great place to just chill out and relax.
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March 2022 by Jennifer Li
This place is closed. Don’t try to go. I wish it had marked as closed as I tried to get in 5 different ways only to finally call them to ask how to get in and it says they’re closed
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December 2021 by Ayodele Ayoola Olayori
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May 2021 by Doug R.
There's a security guard there who is racist. He said his name is joe, which sounds like a lie. He wears all black. He is a short Hawaiian guy. He assumes that people, foreign to Hawaii, are thieves and openly discriminates against them. If you question him on his racism, he will do everything possible not to answer your question. He will lie to you and tell you that he's in management. Don't be manipulated by him! Last I checked he works at the Ralph Lauren store. If he harasses you in any way, make sure you let management know immediately! His behaviour cannot be taken lightly.
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February 2020 by Michael L.
The dole whip was refreshing on a hot day. The currency exchange is convenient and had good rates.
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January 2020 by Herv310 ..
The layout is so confusing, no help unless your foreign. Feels like your in another country.
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December 2019 by happy4travel
Do think it’s way too much for the average person. The prices were way higher than what we expected. The mall is gorgeous, though. Mostly catering to luxury goods. Definitely high quality!
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November 2019 by heguangz
Mostly duty free shopping for foreign tourists. High end merchandise and Hawaiian souvenirs such as nuts and cookies. Not much else to do otherwise.
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October 2019 by Susan Gosnell
It was great, we bought a few things in there and the staff were great no matter where we went in there
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September 2019 by Michael C.
I would give 5 stars to the worker that was in another department that came over to make me my Dole Whip since there was no one there. She apologized for no one at the Dole Whip counter. We tried to offer her a tip but she wouldn't take it in a nice sincere way. I would give negative stars to the older female DFS worker that I guess is a greeter who was oh so polite to the Japanese tourist but snobbed us when we tried to ask where was the Dole Whip because there was no obvious worker in the area. I would give negative stars to the male DFS worker who basically accused us of stealing. After the nice worker made my Dole Whip left to return to her area I decided to take some pics of said Dole Whip with the intention of writing a nice review about her but this male worker came up and asked if we made it ourselves to which we replied "no that we paid the other worker". No apology by the male worker. You can make your own conclusions here. I know no DFS management is going to read this but in case you do and want to review your video cameras we were there on Saturday, September 28, 2019 around 8:40pm.
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September 2019 by Abra C.
I highly recommend the 2nd floor beauty counters for gifts and shopping for the women in your life. Chanel counter especially is great for gifts and expert service. Ask for Cici (Cecilia) to help pick out perfume (parfum) and skin care for men or for gifts. If you bring your gf or wife and Cici can do a full demo with make up and match the complexion and color with perfect Chanel selections. Learn how to apply and select make up and foundation etc.
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September 2019 by khstang
This is a beautiful mall but it only sell luxury brands. Good if you are looking for that but we strolled through and unsurprisingly did not purchase anything.
