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January 2024 by Marc Capener
Very rude & ignorant employees. Waited 20 mins in line, some lady walks in without an appointment & they took her first. I asked the guy if they could just tell me if they had my tires in stock & he completely ignored me.
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May 2023 by D Blanchard
Waited and waited and waited then left….on the other hand if they deign to notice you they can be helpful.
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April 2023 by Patrick W.
The upside: the prices and service are excellent. The downside: very, very busy; they don't answer the phone and you have to make an appointment in person. It's worth going to Hawaii Kai after work to make an appointment, since the shopping center with the tire center has a Costco and several nice places for dinner: a Taco Del Mar for takeout Mexican, and a Ramen-Ya or Chopsticks and Rice for a sit down meal. And there's a Ross Dress for Less if you feel like browsing or picking up a few value buys.
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December 2022 by P C.
This is the second time I've taken my wifes juke for a flat repair, and the second time, they would not repair a simple nail. First time because it was with an inch of the side wall, and because the car is AWD, they have to replace all 4 tires. The second time was because the inside shoulder was worn. They recommended replacing both front tires, and while we are, it replace the back because one tire had scuff marks from rubbing a curb. Do not recommend...long wait times, lack of customer service, lack of staff, upselling when not necessary. Considering filing formal complaints with both the store and corporate for predatory practices.
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December 2022 by Mary S.
I showed up without an appointment and The customer service was great. Jimmy helped me asses how many tires I needed replaced and Rene was so quick in the turn around time. I'm so grateful for the service I received.
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November 2022 by Tom D.
Had a 3pm appointment, after 4 hours wait, I'd finally got my car my backs, at South City Airport Costco!! Never again!
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August 2022 by Justin R.
I went in with a, well, sponsor to buy me tires and install them a few weeks ago. Neither of us know much at all about cars, but all I really needed was the size of my tires, which can easily be found on the internet or on the tires themselves. I had called ahead to ask if I needed an appointment and was told that I didn't and that I was only required to buy the tires prior to leaving it to be installed.The guy at the front working the register was extremely friendly and informative, giving us options based on price and on what I realistically needed. Upon inspection of the car, he informed us that this could be a $12 job if I only wanted to patch the tire since they seemed to all still be in decent shape. My sponsor agreed that four new tires made more sense since we were already there and coming back within the next year would just be a waste of time. I didn't complain.The estimated time for an installation without an appointment was 4-6 hours or so. I was informed that my grandmother--I mean sponsor--received a call only a couple hours later and it was already finished. The only issue I ran into the entire time was the initial line. It was a decent wait, but it also wasn't more than it seemed like it was going to be.I can't speak for any other service members except the one I had, but as far as I saw, it was a solid experience.
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July 2022 by James Landers
Bought new tires for wife's car. Made an appointment after purchase and install went faster than estimate. Much thanks.
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July 2022 by Pua
Krammer provided EXCELLENT customer service when I went as a walk in, had questions about my flat tire & purchasing new tires. He was VERY professional, patient with me ( A kupuna).he took the time to check all 4 tires, took tire pressure of repaired flat & researched tires for my car. MAHALO!!
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May 2022 by La Paz
Costco urgently needs a better website, that doesn´t allow so many errors, and a new answering system, I´ve been calling the Tire Center in Hawaii Kai, they answer the phone after 10 minute try out, only if you call from the main phone at Costco, they didn´t have what I needed, and then sent me to the Iwilei Tire Center, (which is in Costco Honolulu). You can grow old and expect to have grand kids, in order to find service there, and I assure you, you will never get it! unless you go there in person, only to find out, they did not have what you were looking for either. Horrible customer service in both, I will give them less than one star if I could.
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May 2022 by Ted T.
I had to get set of tires for my truck.Went to Costco tire in Hawaii Kai ..super service and great prices outstanding staff
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April 2022 by Jon D.
My tires on the car were getting old and starting to make a lot of road noise, so I figured it was time to start looking for some tires. Hard to get a better price with the set of 4 and my last set was worn pretty evenly and all matched and needed changing anyway. Went online Costco tire finder through the application and figured out which tires were the best fit for comfort and budget. Ordered them and had them sent to Hawaii Kai Tire Center. I was alerted via email and an accompanying phone call from Costco HK that my tires we ready for pick up and install. Then used Costco online tire appointments .com to make an appointment in about a couple weeks. When the time came I brought my car in. Kevin I believe was the main person that helped. He was pleasant and easy to work with. It took about as long as they estimated. I received a phone call when they were done. Everything went pretty smoothly. I'm happy with the new tires so far. I appreciate the entire experience and would recommend it if you're not in a rush and able to wait a few weeks for shipping, appointment and service.
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April 2022 by Mike J.
Wait for tire saving to get the tires you need and they do a good job installing plus along with the great warranty.
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April 2022 by SAMUEL KALAHIKI JR
The wait was long because of their COVID19 protocols, one person at a time, understandable. Can’t beat the tire deals tho, their tire installer’s are very professional and knowledgeable. Would highly recommend going there.
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April 2022 by Serena Leung
Quick visit to get some tire questions answered and get my tires filled. Rene came out to help me and assess my tires. Great friendly service. I will be back to but my tires and have them installed.