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November 2023 by John L.
Ok.... few months ago did 4 tire change here for 2009 Tacoma. Whoever the bonehead was that did the job , 1 wheel, 3 out of 6 lug nuts were loose. 1 flew off somewhere and others were loose enough to spin by fingers. Only 2 were tight. IDIOT!
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November 2023 by Rebecca T.
Service was great. The staff were great. Spencer helped me more than once. However, they're understaffed and I kinda feel bad for them because they're running around like chickens without heads! The staff really tried their best to help all the customers but the line just kept growing longer and longer with the limited staff. I hope they hire more people.Don't trust their time estimate. First time here I was able to get my tire fixed in 1.5 hours. Second time here to get all 4 replaced, I was quoted a 3 hour wait, but it ended up being 7 hours. Good thing I took a Lyft home.You can't beat Costco tires prices. I also got it when there's a deal going on. $750 for 4 all-season tires for a regular small SUV. I'm not sure how Sam's prices compare to theirs...Anything wrong with the tires down the road, you can bring your car to Costco but good luck getting a spot. Maybe try early in the morning on a weekday?This Costco is always like a zoo. So just have the right expectations.
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October 2023 by Michelle Nguyen
Had a huge nail in my tire at work and was able to take it to Costco where I bought the tires year ago. When I arrived to Costco, the nailed popped out and I could not drive it anymore. I asked them if they could repair it for walk in but they couldn’t. I understand there are appointments, but it is to the point where I can’t safely drive it home and they can’t take me until monday. The only option for me is to have it towed home and towed back at Costco for the appointment. I don’t feel safe driving my car and my car would be ruined. If I get it plugged, they said it voids the warranty. Their “road side” hazard warranty is not worth it. Costco usually has good customer service, but the tire department needs some work.
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October 2023 by David P.
Would be 5 stars if Spencer was the first person I dealt with. Spencer was fast, efficient and friendly through the entire ordeal. That being said I had come 2 times before and dealt with SEAN before. Both those times it took half an hour for absolutely NOTHING to happen. He used the register/computer like he was very unfamiliar with it and was not friendly or helpful in any manner. Moral of the story, if you come in and get Sean walk out and come another day...
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October 2023 by Mike Higa
My suv had a screw stuck in the tire, so I took it to Costco tire center, it’s first come first served.They said if the screw was in the sidewall or the sidewall radius section they couldn’t install a tire plug to fix it.If I bought the tire from them they would of fix it for free but since I didn’t they charged me $11.51.They also rebalanced the tire.
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October 2023 by Hosuk C.
Need to replace only one tire.Checked in at 12:55 for 1pm appointment and I still don't get the car at 3pm. What's the point of making appointments?
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September 2023 by Matt Beasley
I’m a fan of Costco, no doubt. Service is usually top notch. I tried to schedule a tire service online, but it wouldn’t let me unless I had already purchased tires. I tried to call multiple times, no answer. I left a message with admin, no call back. I live in Kailua so we always wanna maximize our visit when we drive all the way to Hawaii Kai, but I took the drive anyways. I bought the tires and went shopping and planned to schedule the install online since they didn’t have time while I was there. Went to schedule online and it said that there are no appointments available. Will try to call again…
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September 2023 by joshua parks
Worst experience I’ve ever had I had an appointment, and it took them almost 3 hours to put one new tire on. Worst place to get your tires fixed in Hawaii. I will never return to this place I pay for a membership. I should expect to get decent service notice in service at all again highly unrecommended
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September 2023 by Henry B.
I ordered tires from the Costco Website on a Monday and they arrived on Friday. I walked in the following Tuesday and Randy was able to get me serviced. He was very friendly and helpful. The install was done in about two hours, and the mechanics on the floor where friendly when I was picking up. I'd recommend people make an appointment online for installation around noon and walk to the movie theaters nearby to kill time. Installation is included if you buy from them and they have good prices on tires.
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August 2023 by S. R.
Made a reservation online for tire bal and rotation for 230p on Thursday I got there at 2pm and they took me right away I shop at Costco and my car was ready within an hour Staff was nice and helpful I'm glad I booked online instead of walking in Happy with service Mahalo
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July 2023 by Mike J
Best deals on island, I’ve gone to Costco for tires for 12 years and they never fail. In my last visit Spencer was especially helpful. He was highly professional and knowledgeable. Costco hires the best, I appreciate it!
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July 2023 by Renee S.
Ugh went in for a safety inspection and my tires are soooo old they didn't pass.Went over to Costco for a price quote Deamon was kind enough to go outside and check on my tires to confirm. 5 gold stars! Yup, confirming on the shabby condition of my tires. Rubber expires gets brittle and cracks over time. This hot Hawaii weather adds to the destruction.Went back to the service center and he searched for the best deal he could offer.I really appreciate the kind and friendly service. 5 gold stars! Highly recommended to all my family and friends. Thank you so much!
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June 2023 by Michael Johnston
Best deals on island, I’ve gone to Costco for tires for 12 years and they never fail. In my last visit Spencer was especially helpful. He was highly professional and knowledgeable. Costco hires the best, I appreciate it!
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April 2023 by Tai R.
Costco is a great company, and sometimes their deals are good enough to be competitive with other tire shops. This review is purely for their services. Since new tires are the same no matter where you get it from. First off, scheduling to get your tires installed after you buy it, it took me a month of waiting... that is ridiculous.Secondly. I arrived 20 minutes before my appointment, and in the appointment line itself, I had to wait 35 minutes just to get checked in..... I wish I would've bought elsewhere at this point.Took 2 hrs after my 35 minutes wait to get my tires installed. Then guess what? After driving it for 25 miles, you have to go back for tire rotation and inspection! Otherwise, the warranty that costco provided will be void!So I made another appointment, which took me another 2 weeks to snag and bam, did the whole show up and wait. Took them another 2 hrs this time also.After all is said and done, I regret buying tires from Costco. Go to another tire place. They will get you in and out, and their warranty isn't as good as costco, but it sure beats the hell out of burning precious time that you can never get back.
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March 2023 by Jace T.
-5 STARS! DO EVERYTHING ONLINE. Went in @9am to try and get 4 new tires for my sedan. Waited about an hour to see the next available tech, in this case was Spencer. He then tired to help me and the person on the reg next to him at the same time for the next 15mins. I last had Michelin tires, but he said was discontinued. Then I asked if he had any BF tires, he said let me check and said no more. BUT was on sale and said he would try ordering them. He quoted me about $630. When he got on the phone the first time, the person on the other side said no more, BUT had the next one up for about $700. I said ok and order them. While waiting to confirm, the person next to us was having trouble getting the order done so Spencer was trying to multitask. Maybe 5 mins of that and he finally hung up the phone and tried calling again, BUT this time he didn't get to speak to anyone AND WHILE on this second call was still helping the person next to us. Ultimately, he said the ordering system is down, the quotes he gave me were for the Bridgestone tires and not the BFs I asked for, gave me a part number and told me to order the tires online myself. REALLY? I waited 75mins to hear that? Costco needs to do something about this in-person center, they just lost another customer! Pau!