April 2021 by Sai C.
I went to get a Japanese straight perm done and my hair is frizzy in some areas and not so smooth in other areas. My stylist was Mai. I have been straight perming my hair (with Japanese products) since high school every 2-3 years and I never had this happen to my hair. EVER! The last time I had it chemically straightened was in May, 2018. How she ironed and combed my hair was a bit rough too! When I left the salon my hair seemed nice and smooth but after washing my hair after 2.5 days I saw the flaws. I messaged Creave about my concern and Mai was nice enough to try to fix my hair by treating my hair about a week later. At that time I also requested her to cut my hair about 1.5-2" shorter. Her excuse to my hair getting frizzy was that because she used a milder product that it may have damaged my hair or maybe the shampoo I was using stripped the chemicals out (I think that's what she meant). Well, long story short she did a horrible job cutting my hair and I had to go fix it at another Japanese hair salon in manoa. The stylist at Manoa showed me how crooked the bottom layer (hidden from the top layer of hair) was! I was shocked! It almost looked deliberate.... Also, after the treatment of my hair, it feels a little better but it's still not the same or close to the same as how it usually comes out. I still have a lot of frizzy areas not even a month later. Creave used to be a decent salon when they were located in Hyatt Hotel. Idk what happened to them....Emi uses to do my hair at Creave but she is no longer employed there... I paid $300 ($260 for the straight perm + tip).... I will never go there again.. I am disappointed.
