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Most Recent Comments

• January 2024 by Dan A.
  Longs Drugs in the Kaimuki Shopping Center is situated on the second level. Parking is easier than on the street level, but it will still be packed on the weekends and at peak hours during the week days.Clip coupons on their proprietary app as well as provide a bar code to scan for loyalty rewards. You are able to view weekly ad specials in the app.Nowadays there are two to three aisles open to pay for your goods - no self-checkout at this location.Store is organized and stocked. Sales make for convenience when you don't want to buy in bulk and one of the big box stores.
• December 2023 by Ric C.
  It's Longs Drugs- they've been around forever. This location is convenient, although not stocked up as well as some other locations. I like their pharmacy- they hardly screw up, at least in my experience. Having vaccines available became important during the COVID era and Longs did a nice job of covering this area. Its proximity to parking and other businesses makes it a convenient location.
• November 2023 by James F.
  The ExtraCare program seems to have changed without ay notice. After years of a weekly coupon emailed directly to my inbox, they abruptly stopped on October 5, 2023 with no explanation and no clear answer to my questions. At this point in time I am very disappointed with the CVS ExtraCare Program. After years (maybe 5-7 years) of getting an emailed coupon offer every Thursday morning they abruptly stopped on October 5, 2023 without any explanation. These emailed coupons offered either a % off (20-40%) an entire full-price single item or a $ amount off a single full priced item or entire purchase. These emails motivated me to look through the weekly flyer and plan my shopping list for basic home goods and groceries, OTC medicines, health and personal needs. These emailed coupons are what separated Longs/CVS from Target, Walgreens, and Walmart. I know it is not just me this is happening to because I hear other shoppers in the stores asking about the missing email coupons and I see the frustration on the clerks faces because all they can say is the stores aren't responsible for those email. Iowa's old to contact the ExtraCare team by email. I've had 3 email exchanges and none of them provided an answer to my question. They only stated a canned response which is not accurate, that the "free coupon offers are personalized based upon your spending habits and not masse offers. Since they are personalized some customers may receive limited offers and at time no offers at all. If you are not receiving email offers you may be receiving more in-store offers through the coupons center and at the register." That is simply FALSE. The coupon offers I received were generic and vague, never item specific. I phoned the ExtraCar team and the person I spoke with had the very same canned response - a well reheared answer but he did tell me to be on the look out for an email with a coupon for 20% off a full-priced item on November 30. When I pressed him for an answer to why the coupons stopped, he replied, "Those are system generated coupons. We are not the ones who send them out. That is the only knowledge we have here". If the program has changes, the very least you can do is admit it and not deny the change. My shopping habits have changed since October 5th. Longs is not my first choice for my needs. This is sad because I feel I had a relationship with some of the regular staff, but the $ is the bottom line.
• April 2023 by John G Tsang (JT gT JgT)
  STILL 24 Hours -- DURING & AFTER Pandemic ; friendly ; CLEAN & neat.
• February 2023 by Wendy T.
  Quick trip in, to stock up on some essentials & First Aid supplies that couldn't be found elsewhere. Bonus was the Deals we found while there. Service was great too!
• January 2023 by Julie-ann O.
  Longs drugs is evil I tell y'a! You can walk in there for a specific item, then a magic veil shrouds your thinking and you end up walking out with 30 things you never even need and you didn't even get that one specific item! It gets so bad I had to reprogram a friend and told her do you really need all that ?!? and defeatedly she placed half of the items in her basket back on the shelf. Kaimuki longs might be the most comfortable longs of them all because it's not in a mall or right next to a bum filled park. I feel safest at this longs. Zombie count is low here. It's best to go there after business hours, because parking lot gets crowded lunchtime till dinner time. Ooo but now quandary I have to go back because I forgot what I went for, now am I going to actually leave with that item? Or am I going to buy more crap that I just don't need ? Stay tuned...
• August 2022 by Valerie W.
  They make it very hard to get shots and masks and are not polite about it. Had to go to a different location.
• July 2022 by Linda H.
  Omg!!! This is the best Longs ever! They literally have everything and they are 24 hours!!! What???!!! Say less! Even though we went at 1am, everyone was helpful and courteous! Wow! They were busy stocking the shelves yet they asked me if I needed help anything and helped me find all the essentials I needed during my visit to Oahu! Amazing!!!
• June 2022 by Paul C.
  Now that I'm working in the Kaimuki area, I've been patronizing the businesses near my office. When I need miscellaneous items, my go to stop is Longs located in Kaimuki Shopping Center. I've been here a few times with mixed results. I do appreciate that they're open 24/7 so I can stop by just before heading into the office. You pull up into the parking lot and it's empty, you go in to get your items and check out in a breeze. However, there is one thing that's consistently lacking: customer service. I just stopped by to pick up a card for a friend who I'll be seeing later today. Everything was routine until I entered the store looking for the greeting cards section. Once upon a time it was located on the far east side corner of the store. When I realized it was relocated, I ventured south and glanced at the stationery section with no luck of greeting cards. I snaked between the aisles looking for the greeting cards and after a while with no success, I decided to ask for assistance. I made my way to the cashier area and saw staff at the photo section. The male staff was assisting a female staff who wore a t-shirt uniform with a transaction and the two just kept on talking. I stood there patiently with both male and female staff realizing I was waiting but they just kept on talking. No greetings of "Good morning." nor "I'll be with you in a moment." I didn't appreciate the male staff locked eyes with me and then ignored me. Eventually, I saw another floor staff walking so I approached her instead. She saved the day by navigating me to the north side of the store next to the pharmacy. She was pleasant and I thanked her. Convenient? Yes. Parking? Love it. Customer service? Needs help. 2022 #35
• May 2022 by Derek H.
  I've been patient with Longs Drugs, being that I've been going here for years!! I've had occasional "issues" with the pharmacy, but this current problem is still unresolved. I've been taking Invokana for years. To offset the cost, I use a coupon that gives me the medication at no cost to me. I notice that my Invokana is running low, the reminder to refill hasn't popped up on their app, so I call the pharmacy to ask why. I speak to a pharmacy tech about what's going on with my prescription, why it hasn't been refilled and why no one contacted me. I'm put on hold for a bit, she comes back on the phone and says that she can refill it and that it'll be $50. I tell her no, that can't be, I have a coupon and have never paid $50 for this prescription. I tell her to please recheck the cost. She comes back online and says "your coupon isn't working, there's a communication problem with the issuer of the coupon." I ask her "so what do I do now." I'm told "if you want your medication, you'll have to pay $50 for it." I told her "does that make sense to you, that something that was cost free before, now costs $50?" I'm told that "if you want your medication, you'll have to pay the $50." I'm livid at this point, I tell her "so what are you going to do about this? Are you going to correct the problem with the coupon issuer?" I'm told that they'll work on contacting Janssen CarePath and get this sorted out. NOTHING HAPPENS! I go into the store, on my way to work, at 5am to speak to someone. Again I'm told that there's a communication problem with the coupon issuer and that I'll have to pay the $50 for the medication. ITS BEEN A MONTH NOW AND I AM OUT OF THIS MEDICATION COMPLETELY!! I WANT MY PRESCRIPTIONS OUT OF THIS PHARMACY AND WILL NEVER STEP FOOT IN THE DOOR AGAIN!! I never knew how bad they were, as I've never had problems with them before. Everything has been fine up until now. After reading these reviews, I now know that it's best for me to hightail it to another, more customer oriented establishment. LONGS DRUGS, YOU NEED TO REFOCUS ON CUSTOMER SERVICE!! By the looks of things, being said in these reviews, you guys are doing these kinds of things on a regular basis. CVS CORPORATE WILL HEAR ABOUT THIS!!! UPDATE: Again I call to get my Invokana refilled. It's been 3 weeks and I'm out of this medication that I need to take daily. AGAIN I speak to Angela, a pharmacy tech. AGAIN, she's combative and argumentative!!! I'M DONE, I PRAY YOU BECOME OBSOLETE AND GO OUT OF BUSINESS!!
• November 2021 by Sheree A.
  The absolute worst longs. On every level. It's a nightmare and I have lived in the neighborhood for 35 years. Ridiculous and catering to a single, narrow population. I have to go to the King St location for average service.
• October 2021 by Kevin K.
  Came here for my first vaccination shot.... Had never even been to this part of town before. It's located in a 'mini mall' setting and upstairs. Very clean, as most Longs Drugs are, every employee I passed said "Hello" to me (I kind of like little things like that lol). I scheduled my appointment online, so simple and easy. I arrived about 30 minutes early, not a problem. Waited about 5 minutes before the pharmacist came to inject me (lol). She was very friendly and answered my questions. I was literally in and out. Recommend for anyone looking to get vaccinated! Super friendly, very easy, and questions answered. Keep Hawaii paradise!
• September 2021 by Kim G.
  Another day, another stop at a Long's Drugs. Fortunately they are everywhere on the island! Since I was picking up dinner at Red Elephant Thai across the street, this location was super convenient. Located above Times Super Market, you access the store via the top level parking lot. Was searching for Dramamine and walking up and down several aisles, nothing. Losing patience, I asked the pharmacist and even though there was a long line of customers, she took the time to tell me the specific aisle and location. Time saved and much appreciated! While I had difficulty finding the Dramamine, I had no problem finding my favorite Kona coffee shortbread cookies! Or vanilla macadamia coffee! I'm a foodie, what can I say? While this store carries all the usual items, I found this location to be less organized and stocked as the other Longs I visited, and I've been to many. Maybe it was an off day. Checkout was quick, efficient and the person ringing up my purchases was very friendly.
• September 2021 by San S.
  Scott (Name?) works in the cosmetics department, helped me with clarifying a sale in another department, since no one was there. He grabbed the handheld device with him. Luckily he did, it was used to confirm if the item in question was on sale. He has helped me many times before and ALWAYS gave great service. Super knowledgeable in the cosmetics department, but was willing to help in a nearby department. Always a pleasant experience shopping at this location.
• May 2021 by Are E.
  This review is for the pharmacy only. I dropped off a prescription for pain medication prescribed for my wife's back surgery recovery. As you may well imagine, there is still tremendous amount of pain post surgery and my wife was suffering. After 1 day they still had not filled it, when we called in to ask why they said there were other medications previously prescribed which my wife should not take with this pain medication. Well obviously she will not take these other medications while taking the pain medication, we had 2 of her doctors call in to verify it's ok for the pain medication to be prescribed. CVS still refused to prescribe the pain medication stated it is their policy not to prescribe this pain medication because of the previously prescribed medication may interact with it, even though we know she cannot take these other medications with the pain medication and 2 doctors called in to say it's ok to prescribe the pain medication. So now my wife continues to be in pain, we have wasted a day waiting for CVS, and we have to scramble to find a pharmacy to fill it. I will not do business with some mega corporation who puts policy before common sense, I will be moving all my pharmacy needs elsewhere.