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October 2023 by Blaine Kekini D.
Stores need to get rid of automated recordings when inquiring about prescriptions. There is zero option to speak to a person when person does not know their prescription name for a new prescription. The time wasted is ridiculous.
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September 2023 by Ed L.
I've come to Aina Haina as long as I can remember, so it was kind of cool to have a Longs Drugs/CVS in my neighborhood, even though I have one in Kahala Mall.This CVS store/pharmacy is relatively built, just before Covid or during Covid. I'm not sure but it is relatively new. Everything so sparkly and shiny that you never knew it was that new. I've gone to the store many times since it's opening, but most recently, I had my 2023 Covid vaccination here. This CVS location was nice and sort of convenient since you can hop on the number 1 or 24 bus, or number 23 bus to get here. on my most recent visit to get my vaccination, I checked in on the app to make sure that they know I'm coming. 15 minutes before my scheduled vaccination, I entered the store and decided to kill time by shopping around. I ended up buying a few things before heading upstairs to get my Covid vaccination. Once I was upstairs, I checked in with the pharmacist, and they told me that it was free and I didn't have to front a $200 co-pay. Thought that was neat. They told me to wait in the waiting room nearby until they had someone to administer the CoVId vaccine and the annual flu shot. I decided to get both so I don't have to take time for the other. There was 2 people ahead of me who also got their vaccines. The total time spent here was about 25 minutes, from check in and leaving the area. The dude who was administering the vaccine was knowledge and friendly. Nice guy.The overall experience here at this CVS location was Cool, casual and very nice actually. While it is kind of out-of-the-way and a general sense, it is handy for people who live in the east, Oahu area, and need to come here for their daily essentials and or pharmaceuticals. The CVS store carries premieres everything and everything you need for your daily needs from bottle of water to your daily multivitamin, this store has pretty much everything. For me, though, I usually end up buying bottled water on any given day if I'm out here or snacks to chew on if I need something to chew on or something. CVS is your one stop shop for everything that you could need. Their prices are very reasonable and you don't have to go to Costco to stock up. CVS just offers what you need versus what you don't need at Costco, which is a lot more than what you need. It is cool, that CVS is basically anywhere and everywhere that you may need them, which is cool and awesome. For the most part, though, my experience here at this CVS location was for the pharmacy only. My time spent shopping on the first floor was good, casual and a good thing to do multiple things at one location at any given time so you can get things done quicker.This CVS location is located across the street from Aina Haina shopping center on W Hind Drive. You can't really miss it if you're driving on the H-1. Or maybe you can. They accept major credit cards, as well as cash. Getting a vaccine appointment requires you to go online to CVS.com and request an appointment. Make sure you check with them to see if you are covered with insurance. Last thing you want is to be floored with paying a lot for a vaccination. Just saying. If you drive, there is a separate parking lot for customers to CVS, but it's very limited. If you are like me, the aforementioned bus routes 1, 1L, 23, and 24 come thru the area and stops on W Hind Drive or Kalanianaole Hwy, depending on the route you're taking. And so, CVS is good for what services it provides. While the experience wasn't ideally enjoyable, it was just a need to be here for the vaccination. Above all else, it was a way to be on top with my health and I was going to be out there anyway. Might as well get the vaccine too. I was glad that they had the modern version though. With everything else going on in the world, it helps to keep things in perspective. For your everyday needs, make Longs apart of your day. 4.0 stars for the overall experience. 3.0 stars for the prices. 4.0 stars for the service and location. Support local!B
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September 2023 by Reginald Fung
Sometimes, they run out of items, especially if the items are on sale
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August 2023 by Jack G.
Very poorly managed and the price I paid at Longs is 30% more for same product on Amazon. Only One person was working upstairs in the pharmacy so I waited to buy the product. After a looong wait I asked if I could buy it downstairs. So I went down & only 1 cashier was open. I bought it. Went home & compared the price to Amazon and it was 30% more at Longs. Plus the aggravation of waiting in line. From now on .... I will always ck Amazon first.
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July 2023 by Cary C.
Longs stole $200 dollars from me on two separate occasions. That's $400 whole dollars. And had the nerve to threaten to call the police on me. I like to make prompt payments. Sometimes late at night I may buy something from Ebay and since I can't get to a bank at those hours I'll just buy a gift card. It increases the chance the item will ship the following day and i think its just good etiquette with sellers. Twice in a row I bought a $200 gift card from two separate locations. And twice did it fail to activate.The first store in Hawaii Kai made me come in person 4 times before giving a working card. Each time, I had no issue and was polite about it. But they also kept making me go back and forth between Ebay and them, with Ebay telling me from their records the stores system never activated the card. They even advised me to file a report with the police of over this. After having enough of this I asked for a manager to explain to them the situation, and that Ebay was clearly putting the blame on their end. And that I needed to talk to a higher manager. The store manager was extremely rude about it despite me being calm and understanding throughout multiple visits and various conversations. He wouldn't give me any real reason I couldn't talk to a higher manager despite store managers blatantly not knowing what they're doing and repeatedly promising the issue would be absolved by the next day. He told me there's nothing he'd do for me and that he'd hang up. I told him if that's the case I'd just come in person. To which he said "if you do that I'll call the police". All my patience and understanding instantly melted away, and I was past livid and beyond apoplectic. The irony is I hadn't followed up on Ebays advice to file a police report, nor did I even mention that they told me to. I still feel like I'm going to have an ulcer thinking about this. A manager eventually reaches out to let me know they resolved the issue and offers me an additional $5 gift card to which I decline. I don't want anything extra, I just want what I paid for.A few months after I ran into a similar situation where it's late at night and would like to make another prompt payment. I haven't been to any longs since but decide to go to the aina haina location. I went to exercise nearby but after that I made it to the Aina Haina longs 10 minutes before closing. I pick up the card and to my surprise I got another dud. I'm not sure if it's just because their system is outdated or they're close to closing but something is not right with their systems. I waited a week or two to give the card some time to properly activate just in case and it never does. I'm so sick of the situation I merely call the store and tell them the issue and that I don't even want a new card or my money back. Simply that my money was taken and that their store has issues if this could happen to one person twice in a row. They didn't bother to follow up, but that's what I expect from Longs now.I've shopped consistently at longs for years. But I'm sick of how comfortable they are with just stealing money. Keep the $200. I'm not going to name anyone but your staff needs more training, and your systems are broken.
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June 2023 by christian rahui
Staff and customer service was amazing. Makaha Longs… best in Oahu. ?? NYC stores can learn customer service from you
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June 2023 by Clarissa Burkert
The pharmacists try patiently to work with HMSA to get approval for their customers.
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May 2023 by Rebecca Hirata
I’m very happy with the employees and their service. Store is very organized and cleaned . Parking is great . Love those few $$$$ coupons . It sure help with the cost of living price. Thank you ?
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April 2023 by Christian Rodrigo
Awesome service, knowledgeable staff, friendly, quick and easy to find items, clean store awesome pharmacy! Thank you
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February 2023 by Jim Moody
The clerk was extremely helpful and supportive in Helping me update my account. The store was clean, wide aisles, and it was an enjoyable shopping experience.
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October 2022 by Christopher Naylor
This branch of Longs is our favourite even though it is not our nearest. The staff are so helpful and friendly. We invariably are welcomed on arrival and the checkout is always friendly and speedy.The store is on two levels with the pharmacy and medical goods upstairs.Aina Haina is lucky to have such a great Longs store.
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October 2022 by Sue Fukumoto
I went to this location for a flu shot and COVID booster. The associates were very efficient and professional.
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October 2022 by Patsy Dau
I have always found this Longs to be friendly and helpful. They answer any questions you may have .I have never had to wait long.
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September 2022 by Chris B.
Eric was very helpful and his assistance made my shopping experience enjoyable. Thanks Eric!
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May 2022 by Thomas B.
There isn't much to add to any review of Longs. They are completely stocked with almost any personal item you or your body needs. The Pharmacy is always well stocked. They are in convenient locations. They have good hours, and the staff is always knowledgeable and polite. They can also help you with your COVID needs.
