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November 2023 by Bubba S.
I'm guessing that this Longs CVS location suffers a lot of retail theft, as the level of security borders on the side of being uncomfortable. I'm definitely in support of retailers efforts to combat the problem of shoplifting. At this store, for instance, I saw a man with a backpack traipse in and grab a shopping basket before heading down the aisles only to be quickly nabbed and kicked out by store workers, wearing standard Longs uniforms. My gripe is that they go a bit too far where everyone, from a hipster to a granny, is scrutinized and surveilled to the point that the average customer has to walk in tiptoes in this store for fear of being suspect. Man, tone it down or close it down.
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November 2023 by Angel H.
I love this Longs at Ward. It's one of their newer locations and it's huge. They carry items that other Long's don't. Parking is easy. You go up the ramp, park on the second floor and take the elevator down. Once you step of the elevator you're already in the store. I saw a lot of Hello Kitty items this time around. They also carry my face mask that I didn't see at any other Long's. Their cosmetics and body care line is huge at this store. If you're into that you'll love this place. They have a photo department that does passport photos also.I came by and picked up a Pokemon card and Haagen-Dazs ice cream for someone.
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October 2023 by David S.
This is a well stocked and well organized store, the help is friendly, the security is tight, especially good given the mixed neighborhood. I wish this entry had the pharmacy hours on it rather than the store hours, or, in addition to the store hours, they always have a lot of things on sale, and it's very reasonable to shop there.
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October 2023 by L
Closed early before 11pm and wouldn’t let me in to make a purchase.
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September 2023 by Huey Kwik
The drugstore is fine but the elevator to the parking lot smells like human waste. Absolutely disgusting, please clean / sanitize ASAP!
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September 2023 by William W
This has to be the worst Longs in the state, which is saying a lot. The people who work here are more concerned with stopping shoplifters than with helping legitimate, paying customers actually find things to purchase. I wouldn't be surprised if this Longs is next on the chopping block for Hawaii's stores.
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September 2023 by William W.
This has to be the worst Longs in the state, which is saying a lot. The people who work here are more concerned with stopping shoplifters than with helping legitimate, paying customers actually find things to purchase. I wouldn't be surprised if this Longs is next on the chopping block for Hawaii's stores.
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September 2023 by Yorks Transport
2 stars for convenience. Be sure to sign up for their extracare program, or prices are much higher. Id give 5 stars, but I’ve noticed every time I come in (I’ve been shopping here 7.5 months), they all of a sudden blast “customer service, scan all aisles” which is in relation to someone needing to be watched for shoplifting. Considering I live upstairs, I’d have to be pretty dumb to steal. I don’t think it’s a coincidence because this is the 3rd time it’s happened in as many visits, the min I walk in. At least be less obvious about it. Racial profiling sucks, and I hope they do better.
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September 2023 by Samantha T.
2 stars for convenience. Be sure to sign up for their extracare program, or prices are much higher. Id give 5 stars, but I've noticed every time I come in (I've been shopping here 7.5 months), they all of a sudden blast "customer service, scan all aisles" which is in relation to someone needing to be watched for shoplifting. Considering I live upstairs, I'd have to be pretty dumb to steal. I don't think it's a coincidence because this is the 3rd time it's happened in as many visits, the min I walk in. At least be less obvious about it. Racial profiling sucks, and I hope they do better.
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June 2023 by dmarie domingo
RUDE CUSTOMER SERVICE! Their team lead management BRYAN, he didn't greet us nicely when we walked into the store. I purchased some items that we needed for our trip while using my cvs app and I told my husband to go to the car so he could wait for me with our daughter. I didn't realize they placed a sign to not ENTER in the store to utilize their elevator.He came up to me and was very RUDE and so DIRECT explaining about it. This is good example of how you shouldn't approach your customers. ESPECIALLY IF THAT CUSTOMER IS A FORMER EMPLOYEE WITH LONGS CVS. I work at the store back in Maui and trust me when I say that we don't act that way with our loyal customers.I'm a PharmTech and yes this is bad customer service.Very dissatisfied and confused about this issue. Please be more sincere about talking to your customers and employees
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June 2023 by VisionaryHi
Pharmacy hours9am - 7pm Mon - Fri10am - 6pm Sat11am - 5pm SunStore hours6am - 10pm Sun - SatParking lot entrance located on Halekawila street single level lot with elevator from lot into store. Carts are ok into elevator and parking lot has cart stations.No door dash deliveries for Hawaii (CVS) stores.
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June 2023 by Virginia Costa
Very Good Service Aloha Virginia
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May 2023 by kfmfe04
Convenient location, but be aware: you must sign up for CVS Extracare (free), or your prices will be much higher. Luckily, the guard helped me sign up. Otherwise, the prices would have been exorbitant. One star docked for this pricing chicanery.
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May 2023 by Jason H.
Great store!Location is awesomeNot sure about parking since I just happened to park in the street Great security and very friendly staffAmazing selection of meds,snacks,grooming products to household items!!!! Prices vary for what you want but over all goodEasy checkout. Clean and efficient the way a drugstore should be!Definitely recommend
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February 2023 by Kyla (Cafe Villamor)
If you're looking for a convenient and well-stocked drugstore, Longs Drugs Store at the base of the Ke Kilohana Condo is a must-visit. Located in the heart of Ward Village, this store is easily accessible and offers dedicated parking for customers, including electric car charging stations. The store is well-stocked with everything you need, from over-the-counter medications to personal care products, and their prices are competitive. The staff is friendly and knowledgeable, and they're always ready to help with any questions or concerns you might have.