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January 2024 by Cheryl M.
Needed to ship Hazmat items from Honolulu to Guam. I contacted 3 other freight forwarders and spent hours emailing information back and forth without results or clear answers. DHX was the only company that followed through-- they got my information, provided a clear quote, answered ALL my questions (I had a lot), and just got the job done. PROFESSIONAL, RESPONSIVE, and PATIENT is how I would describe them. If you need a freight forwarder, save time and just go straight to DHX.
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November 2023 by Kyrin Ruth
You are currently employing a man, signing deliveries as, "Guy Taquan," who is refusing to offload any of his paid for deliveries, unless they are physically unloaded by the often much smaller female employees of the business being delivered to. Please correct this before the actions of one incredibly lazy individual, (refusing to do the job that he is paid to do,) reflects too poorly upon your company.
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November 2023 by Anne P.
Driver of license T28328 on November 2, 2023, at a little before 6pm Ewa bound on Nimitz, was speeding and weaving between lanes. Commercial drivers have specialty licenses and shouldn't be driving so poorly!
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August 2023 by Gordon W.
Could not get my engine to start working and putting in my car. Do not why need to be in Kauai before Hitco call me to arrange shipping? Got call in a voice message left by Jessica Diaz. Very disappointing I need to wait longer! If I had a choice I would not want to use DHX again!
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April 2023 by Mari R Villa
Best way to send your household goods to or from the mainland! (US continent) to and from Hawaii!
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March 2023 by Alex D.
Shipping personal items out of the Hayward location to the Honolulu location was a breeze. Both locations provided excellent service. Prompt and courteous. I was able to personally drop off the items in Hayward and personally pick them up in Honolulu without issue. Great shipping provider. I will be using them for sure in the near future.
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December 2022 by Erika C.
They should really take the express out of their name. This is totally a mainland company that just put "hawaii" in the name to seem more local. They are slow and customer service is terrible.
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November 2022 by Leilani O.
I have owned a few businesses in the last 25 years - all of them require dependence on shipping in product. John Takizawa would visit my showroom to check in if I needed anything - knowing that I used another freight forwarding company. He was persistent, however, always very pleasant and respectful. I really appreciated that. Overtime, I decided to give him a shot. We had a project in Kona that involved moving 2500/sf of tile. He did such a good job of coordinating a smooth transaction for us on the big island, we tried a few projects on Oahu. John and DHX Team won my confidence and trust. DHX is now our shipper thanks to John and the amazing service provided by he and the DHX Team.
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November 2022 by Travis O.
Moved from San Francisco to Hawaii. Since, the Yelp listing for the Hayward location doesn't appear to be working properly, I'm going to first leave my kudos to the team there. Shout out to Theresa, Maureen, and Dantrell at the Hayward location for making my move of personal goods such a stress-free experience. I apologize Theresa for all the emails! Theresa answered all my questions and quickly provided my quote for shipping my goods. Dantrell helped me grab my personal goods from the car to put on the pallet which I appreciated it very much. Just a good guy in my book. Maureen explained all the paperwork I needed to fill out and answered any questions I had. My goods arrived a few days earlier than the estimated time of arrival. Picked up my stuff at the Honolulu location. Unfortunately, I did not get the names of the two nice ladies working the front office. I want to thank you for your wonderful service! I was able to get the name of the guy who brought my pallets out. Thank you Matu! Service to grab my stuff was overall pretty quick. All my stuff arrived with no damage. I highly recommend DHX!
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October 2022 by David Kelly
The service is horrible, no one in the office knows what the other is doing...it's a joke.
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October 2022 by Joe J.
I've dealt with several different shipping companies here before I settled on DHX. Other companies. Never call when you tell them to before they show up. Go to wrong delivery addresses. Lost shipment and dodge my calls for weeks. No follow up and communication. I was getting frustrated trying to find someone reliable who can just do the job right. DHX was my last resort. Ask for John, he is extremely on point and follow up was great from the whole team. Driver was kind and friendly too. Will be sticking with them, after dealing with a world of other services I was losing hope that I would find a company here that could do the job right. If you are getting a mainland company to arrange their own shipment, make sure they don't choose their own, route it to DHX they have hubs in the westcoast. Let them take it from there to Hawaii.
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October 2022 by Debra and Jeff Pompadur
Our freight for Evergreen by Debra LLC arrived in perfect condition with Nachelle providing excellent tracking. It doesn't get any better!
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September 2022 by Debra Giles
Arrived at 10 am to mail one box. It is now 10:44 and finished with process. There was nobody in line and it seemed a little slow. How long would it take if there were other customers I wonder.
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July 2022 by Danielle Hull
Entirely unhelpful. Do not deliver when they say they will.
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June 2022 by Jeff Pompadur
With 40+ containers on the way... DHX gets the job done and makes me look for my customers! THANK YOU DHX!
